Step 10: Troubleshooting tips
Problem: | What to do: |
Installing a print cartridge |
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Characters appear light or blurred. | • The print cartridge may be low on toner. Replace the cartridge. |
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The printer seems to be printing, but pages | • The print cartridge has an error. Replace the cartridge. |
are blank. |
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The printer is on, but nothing prints. | • Make sure the print cartridge is installed. |
Jobs are not printing and the Error light is |
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on solid. |
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Attaching cables |
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Unexpected characters print or characters | • Make sure the parallel cable, USB cable or Ethernet cable is firmly |
are missing. | plugged in at the back of the printer. |
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The operator panel lights do not come on | • Make sure the power cord is firmly plugged in at the back of the |
when the printer is turned on. | printer and at the wall outlet. |
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Loading paper |
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Toner smudges appear on the front or back | • Make sure the paper is straight and unwrinkled. |
of the page. |
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The paper sticks together/printer feeds | • Remove the paper from tray 1 or optional tray 2 and fan the paper. |
multiple sheets of paper. | • Don’t overfill tray 1 or optional tray 2. |
| • Make sure the paper is under both corner bucklers and lying flat in |
| the optional tray 2. |
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The paper skews or buckles. | • Don’t overfill tray 1 or optional tray 2. |
| • Make sure the paper guides are properly positioned against the |
| edges of the paper. |
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