Troubleshooting

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Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet.

Make sure the printer is turned on.

Make sure the printer is securely connected to the computer, print server, or network access point.

Check the printer for error messages, and resolve any errors.

Check for paper jam messages, and clear any jams.

Check the ink cartridges, and install new cartridges if necessary.

Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off the printer.

If Troubleshooting does not solve your problem

Visit our Web site at http://support.lexmark.com to find the following:

Knowledgebase articles with the latest information and troubleshooting for your printer

Live online customer support

Contact numbers for telephone customer support

Firmware and software updates

Setup troubleshooting

“Installation screen did not appear during installation” on page 50

“Incorrect language appears on the display” on page 50

“Software did not install” on page 50

“Recovering the security PIN of the printer” on page 51

“Print job does not print or is missing pages” on page 51

“Printer is printing blank pages” on page 52

“Printer is busy or does not respond” on page 52

“Cannot delete documents from the print queue” on page 52

“Cannot print through USB” on page 52

Installation screen did not appear during installation

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

LAUNCH THE PRINTER CD MANUALLY

For Windows users

1Click , or click Start and then click Run.

2In the Start Search or Run box, type D:\setup.exe, where D is the letter of your CD or DVD drive.

3Press Enter, or click OK.

4Click Install, and then follow the instructions on the computer screen.

For Macintosh users

1From the Finder desktop, click the CD icon.

2Double-click the software installer package, and then follow the instructions on the computer screen.

Incorrect language appears on the display

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHANGE THE LANGUAGE USING THE PRINTER MENUS

1From the printer control panel, navigate to:

> Setup > OK > Device Setup > OK > Language > OK

2Press the up or down arrow button to scroll to the language you want, and then press OK .

3To confirm the setting, press the left or right arrow button to scroll to Yes, and then press OK .

Software did not install

If you encountered problems while installing, or if your printer does not appear in the list in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.

Before you reinstall the software, do the following:

MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS

TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE

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Lexmark PRO4000C manual Before you troubleshoot, If Troubleshooting does not solve your problem, Setup troubleshooting

PRO4000, PRO4000C specifications

The Lexmark PRO4000 and PRO4000C are innovative printers designed primarily for small to medium-sized businesses, offering a blend of high-quality printing and advanced technology. These models are well-known for their superior performance, efficiency, and the durability required in today’s fast-paced work environments.

One of the standout features of the Lexmark PRO4000 series is its speed. The printers can deliver up to 40 pages per minute for monochrome documents, ensuring that large print jobs are completed without unnecessary delays. The PRO4000C, being a color version, also performs impressively, providing vibrant color output while maintaining a fast print speed.

Image quality is paramount in any business setting, and both models excel in this area. They utilize Lexmark’s advanced print technology to produce sharp text and vivid graphics. With a resolution of up to 1200 x 1200 dpi, the PRO4000 and PRO4000C ensure that every document, from reports to marketing materials, is rendered with exceptional clarity and detail.

Another significant technology integrated into these printers is Lexmark’s Unison toner system. This system not only promotes consistent print quality but also simplifies the replacement process. The toners are designed to yield a high number of pages, reducing the frequency of changes and, consequently, the overall cost of ownership.

In terms of connectivity, both models provide a versatile range of options. They support USB, Ethernet, and wireless connectivity, enabling seamless integration into any office network. Additionally, mobile printing capabilities are supported, allowing users to print directly from smartphones and tablets, enhancing convenience and flexibility.

Security is another critical consideration for businesses, and Lexmark has incorporated robust features to protect sensitive information. These printers come equipped with secure print management solutions that require user authentication before jobs can be retrieved, ensuring that confidential documents remain private.

Moreover, the Lexmark PRO4000 series is designed with ease of use in mind. An intuitive touchscreen interface simplifies navigation through various settings and functionalities, allowing users to operate the printer effectively without extensive training.

In summary, the Lexmark PRO4000 and PRO4000C are exceptional printers that combine speed, quality, and advanced technologies to cater to the diverse needs of modern businesses. Their impressive features make them valuable assets for any office setting, promoting productivity and enhancing overall workflow efficiency.