Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:
•Make sure the power cord is plugged into the printer and into a properly grounded, working el ectrical
outlet.
•Make sure the printer is turned on.
•Make sure the printer is securely connected to the computer, print server, or network access point.
•Check the printer for error messages, and resolve any errors.
•Check for paper jam messages, and clear any jams.
•Check the ink cartridges, and install new cartridges if necessary.
•Turn the printer off, wait about 10 seconds, and then turn the printer back on.
Note: Make sure the printer is not in Sleep mode. Press and hold for three seconds to turn off
the printer.

If Troubleshooting does not solve your problem

Visit our Web site at http://support.lexmark.com to find the following:
•Knowledgebase articles with the latest information and troubleshooting for your printer
•Live online technical support
•Contact numbers for telephone technical support

Setup troubleshooting

•“Installation screen did not appear during installation” on page 30
•“Incorrect language appears on the display” on page 30
•“Software did not install” on page 31
•“Print job does not print or is missing pages” on page 31
•“Printer is printing blank pages” on page 32
•“Printer is busy or does not respond” on page 32
•“Cannot delete documents from the print queue” on page 32
•“Cannot print through USB” on page 32

Installation screen did not appear during installation

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:
For Windows users
1Double‑click the software installer package.
Wait for the installation dialog to appear.
If you are using a Software and Documentation CD and the installation dialog does not appear, then
do the following:
In Windows 8
From the Search charm, type run, and then navigate to:
Apps list > Run > type D:\setup.exe > OK.
In Windows 7 or earlier
aClick or click Start, and then click Run.
bIn the Start Search or Run dialog, type D:\setup.exe.
cPress Enter, or click OK.
Note: D is the letter of your CD or DVD drive.
2Click Install, and then follow the instructions on the computer screen.
For Macintosh users
1From the Finder desktop, click the CD icon.
2Double-click the software installer package, and then follow the instructions on the computer screen.

Incorrect language appears on the display

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the
following:

C

HANGE

THE

LANGUAGE

USING

THE

PRINTER

MENUS
1From the printer control panel, navigate to:
> Setup > OK > Dev ice Setup > OK > Language > OK
2Press the up or down arrow button to scroll to the language you want, and then press OK .
3To confirm the setting, press the left or right arrow button to scroll to Yes, and then press OK .
Troubleshooting 30