If you do not know the IP address of the access point, then do the following:
1Open the command window.
In Windows 8
From the Search charm, type Run, and then navigate to:
Apps list > Run > type cmd > OK
In Windows 7 or earlier
aClick , or click Start and then click Run.
bIn the Start Search or Run dialog, type cmd.
cPress Enter, or click OK.
The command window opens.
2Type ipconfig, and then press Enter. Check the Wireless Network Connection section:
•The “Default Gateway” entry is typically the access point.
•The IP address appears as four sets of numbers separated by periods, such as
192.168.2.134.
bType the user name and password of the access point when prompted.
cClick OK.
dIn the Wireless settings section, look for the SSID.
eWrite down the SSID.
Note: Make sure you copy it exactly, including any capital letters.
2Obtain the SSID of the network that the printer is connected to:
aFrom the printer, print a network setup page.
bIn the Wireless section, look for SSID.
3Compare the SSID of the computer and SSID of the printer.
If the SSIDs are the same, then the computer and the printer are connected to the same wireless
network.
If the SSIDs are not the same, then run the utility again to set up the printer on the wireless network
used by the computer.
For Macintosh users with an AirPort base station
In Mac OS X version 10.5 or later
1From the Apple menu, navigate to either of the following:
•System Preferences > Network > AirPort
•System Preferences > Network > Wi‑Fi
The SSID of the network that the computer is connected to appears in the Network Name menu.
2Write down the SSID.
In Mac OS X version 10.4 or earlier
1From the Finder, navigate to:
Applications > Internet Connect > AirPort
The SSID of the network that the computer is connected to appears in the Network menu.
2Write down the SSID.
For Macintosh users with an access point
1Type the IP address of the access point in the address field of your Web browser, and then continue
to step 2.
If you do not know the IP address of the access point, then do the following:
aFrom the Apple menu, navigate to either of the following:
•System Preferences > Network > AirPort
•System Preferences > Network > Wi‑Fi
bClick Advanced or Configure.
cClick TCP/IP.
The Router entry is typically the access point.
2Type your user name and password when prompted, and then click OK.
3In the Wireless settings section, look for the SSID.
4Write down the SSID, security type, and the WEP key or WPA/WPA2 preshared key/passphrase (i f
shown).
Notes:
•Make sure you copy the network information down exactly, including any capital letters.
•Store the SSID and the WEP key or WPA/WPA2 preshared key/passphrase in a safe place for
future reference.
M
AKE
SURE
YOUR
OPERATING
SYSTEM
IS
COMPATIBLE
WITH
WIRELESS
PRINTING
THROUGH
A
IR
P
ORT
The printer supports wireless printing only through AirPort base stations for Mac OS X version 10.5 or
later.
“Communication not available” message appears when printingwirelessly
Try one or more of the following:
M
AKE
SURE
YOUR
COMPUTER
AND
PRINTER
HAVE
VALID
IP
ADDRESSES
FOR
THE
NETWORK
If you are using a laptop and have power saving settings enabled, then you may see the ”Communication
not available” message o n your comp uter scre en when you attempt t o print wir elessly. This can oc cur
if the laptop hard drive has powered down.
If you see this message, then wait a few seconds and then try to print again. The laptop and printer
require a few seconds to power up again and reconnect to the wireless network.
Troubleshooting 35