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Lexmark 30E, S500, 301 manual Jams and misfeeds troubleshooting, Paper jam in the printer

Models: 301 30E S500

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Jams and misfeeds troubleshooting

Jams and misfeeds troubleshooting

•“Paper jam in the printer” on page 97

•“Paper jam in the paper support” on page 97

•“Paper jam in the duplex unit” on page 97

•“Paper or specialty media misfeeds” on page 99

Paper jam in the printer

Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.

1Press to turn off the printer.

2Check the paper tray or lift the scanner unit to check for jammed paper.

3Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it.

4Press to turn the printer back on.

Paper jam in the paper support

Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.

1Press to turn off the printer.

2Firmly grasp the paper, and then gently pull it out.

Note: Be careful not to tear the paper while removing it.

3Press to turn the printer back on.

Paper jam in the duplex unit

Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.

Troubleshooting

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Image 97

Lexmark 30E, S500, 301 manual Jams and misfeeds troubleshooting, Paper jam in the printer, Paper jam in the paper support

Contents

April Intuition S500 Series Users GuideMachine types 4443 Models 301, 30E Safety information ContentsUsing the printer control panel buttons and menus Using the printer softwareNetworking PrintingCopying ScanningMaintaining the printer TroubleshootingIndex NoticesSAVE THESE INSTRUCTIONS SafetyinformationThank you for choosing this printer About your printerMinimizing your printers environmental impact Conserving energyConserving ink Finding information about the printerRecycling PublicationsWhat are you looking for? Additional setup and instructions for using the printerFind it here Users GuideWhat are you looking for? Understanding the parts of the printerFind it here Use theUse the Scanner lid Scanner glass USB port Power supply with port Duplex unitOrderin g and replacingsupplies Using genuine Lexmark ink cartridgesOrdering ink cartridges Return Program Cartridge1Replacing ink cartridges Recycling Lexmark products Ordering paper and other suppliesPart Number PaperUsing the printer control panel Using the printer control panel buttons andmenusColor/Black Setup Cancel Arrow buttons Select DisplayCancel a print, copy, or scan job in progress Select menu options Save settingsTo change the temporary settings into new default settings Changing temporary settings into new default settingsTo disable the settings timeout feature Resetting to factory settings Changing the Power Saver timeoutUsing the printer control panel menus Saving paper and energy with Eco-ModeInitial Setup Complete appears on the display Using a button combination if you cannot read the current languageInitial Setup Complete appears on the display Using the Windows printer software Usingthe printersoftwareSoftware installed during printer installation Minimum system requirementsLexmark Fax Solutions referred to as Fax Solutions Printer softwareLexmark Wireless Setup Utility referred to as Wireless Setup Utility Lexmark Service Center referred to as Service CenterPrinter software Using the Macintosh printer softwareSoftware resident in the Macintosh OS Software installed during printer installationFor Windows users Finding and installing optional softwareFor Macintosh users 3 Select Printer HomeChecking for software updates Reinstalling the printer softwareEnabling automatic software updates Uninstalling the printer softwareUsing the World Wide Web Installing the printer softwareFor Windows users For Macintosh usersLoading paper Loading paperandoriginaldocumentsLoad up to Paper and specialty media guidelinesMake sure that Load up to Loading paper and original documentsMake sure that Saving paper default settings 2 Close the scanner lid Loading paper and original documents Loading original documents on the scanner glassPrin ting b Click Properties, Preferences, Options, or SetupTips for printing Printing basic documentsPrinting pages in reverse order Collating printed copies2 Click Properties, Preferences, Options, or Setup 2 Click Properties, Preferences, Options, or Setup2 Click Properties, Preferences, Options, or Setup Printing multiple pages on one sheetFor Macintosh users For Windows usersIf the printer is using a Wireless connection selected models only If the printer is using a USB connectionPrinting documents from a memory card or flash drive Windows only Printing envelopes Printing specialty documentsPrinting labels b Click Properties, Preferences, Options, or SetupTips on loading label sheets Printing on custom-size paper2 Click Properties, Preferences, Options, or Setup For Macintosh usersWorking with photos Using a memory card or flash drive with the printera Select Use custom page size For Macintosh usersSupported memory cards and file types Printing photos using the printer control panelMemory Card File TypeFrom here Editing photos using the printer control panelYou can For Windows users Printing photos from a memory device using the printer softwareFor Macintosh users If the printer is using a USB connectionPrinting photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing photos from a digital camera using DPOF Bluetooth Dongle Connected appears on the display Printing from a Bluetooth-enabled device Setting the Bluetooth security levelBluetooth Dongle Connected appears on the display Printing on both sides of the paper duplexing automatically Printing on both sides of the paper duplexingBluetooth Dongle Connected appears on the display 2 Click Properties, Preferences, Options, or SetupFor Macintosh users 2 Click Properties, Preferences, Options, or Setup Printing on both sides of the paper duplexing manuallyFor Windows users For Macintosh usersManaging print jobs Setting your printer as the default printer2 Click Print & Fax For Windows usersChanging the printing mode for a single print job Changing the printing modeFor Windows users For Macintosh usersResuming print jobs Pausing print jobsFor Windows users For Macintosh usersFor Windows users Canceling print jobsFor Macintosh users Tips for copying CopyingMaking copies Copying a two-sided document Copying photosEnlarging or reducing images Collating copies using the printer control panel Adjusting copy qualityMaking a copy lighter or darker Copying multiple pages on one sheet Repeating an image on one pageMaking a duplex copy automatically Making a duplex copyMaking a duplex copy manually To cancel a copy job, press Canceling copy jobs8 Press Scanning stops and the printer returns to the previous menu CopyingTips for scanning ScanningScanning to a local or network computer Scanning to a flash drive or memory card Using the printer control panelScanning photos into an editing application 4 Select Printer Home Using the printer softwareFor Windows users For Macintosh users8 Click Preview/Edit Scanning documents into an editing application6 Click Document For Windows usersScanning to a PDF Scanning directly to e-mail using the printer softwareFor Windows users For Macintosh usersWhy am I being asked for a PIN? Scanning FAQWhat is an application list, and how do I update it? How can I improve the quality of a scan?Updating the application list Canceling scan jobsWireless network compatibility Installing the printer on a wireless networkNetwo rking Supported network security optionsInformation you will need to set up the printer on a wireless network Printing a network setup pageInstalling the printer on other computers Installing the printer on a wireless networkFor Windows users For Macintosh usersSpecial wireless installation instructions Interpreting the colors of the Wi-Fi indicator lightAdding the printer to your wireless network Before you beginSelect Other Wireless Network, and then click Continue Changing wireless settings after installationAssigning a static IP address Click Unlisted NetworkCreating an ad hoc wireless network Advanced wireless setup5 Click the Wireless setup utility link 2 Double-click Wireless Setup Assistant9 Click the Wireless Networks tab 7 Right-click the Wireless Network Connection icon 8 Click PropertiesIn Windows XP 2 Click Control Panel 3 Click Network and Internet ConnectionsIn Windows b Select View Available Wireless NetworksIn Mac OS X version In Mac OS X version 10.4 and earlierConfiguring the printer wirelessly using WPS Wi-Fi Protected Setup Adding a printer to an existing ad hoc wireless network5 Click Wireless setup utility link 2 Double-click Wireless Setup AssistantUsing the printer wirelessly Switching between USB and wireless connections Windows onlyUsing the printer locally USB If the printer is currently set up locally using USB connectionSharing a printer in a Windows environment If the printer is currently set up for wirelessIn Mac OS X version In Mac OS X version 10.4 or earlierc Click Properties Sharing a printer in a Macintosh environment2 From the menu bar, click Help  System Preferences Help What is Wi-Fi Protected Setup? Networking FAQWhere do I find my WEP key or WPA passphrase? What is an SSID?What is a network? Where do I find my SSID?How do I find out what type of security my network is using? How are home networks configured?Scenario 3 Wireless network with no Internet access Scenario 2 Wireless network with Internet accessHow do I attach the installation cable? Why do I need an installation cable?Infrastructure How are infrastructure and ad hoc networks different?Ad hoc How can I improve wireless signal strength? Finding the signal strengthMOVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT/WIRELESS ROUTER REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTERREMOVE SOURCES OF INTERFERENCE ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTIONFor Windows users For Macintosh users with an AirPort base station For Macintosh users with a wireless access pointIn Mac OS X version In Mac OS X version 10.4 and earlierHow do I find the MAC address? What is a MAC address?What is TCP/IP? What is an IP address?How do I locate IP addresses? For Windows usersHow to locate a printer IP address What is a key index?How are IP addresses assigned? 2 Click More InfoUsing the printer software Using the printer control panelMaintainingtheprinter Maintaining ink cartridgesUsing the printer software Cleaning the printhead nozzlesUsing the printer control panel For Windows usersCleaning the scanner glass Cleaning the exterior of the printerUsing the printer software For Windows usersUsing the Service Center to solve printer problems TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshootingCHANGE THE LANGUAGE USING THE PRINTER MENUS Printhead errorsIncorrect language appears on the display 3 Wipe the printhead contacts using a clean, lint-free cloth REMOVE AND REINSERT THE PRINTHEADTroubleshooting 1 Open the printer and lift the latch 2 Remove the printheadRECONNECT THE PRINTER POWER SUPPLY Software did not installMAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER Print job does not print or is missing pagesREINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD REMOVE AND REINSTALL THE PRINTER SOFTWAREMAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE Printer is printing blank pagesCannot delete documents from the print queue MAKE SURE THE USB PORT IS ENABLED IN WINDOWSCannot print through USB RESTART THE COMPUTER AND TRY AGAINPaper jam in the printer Jams and misfeeds troubleshootingPaper jam in the paper support Paper jam in the duplex unit1 Push down the duplex latches and pull out the duplex unit 5 From your computer, resume the print job Troubleshooting2 Firmly grasp the paper, and then gently pull it out Note Be careful not to tear the paper while removing itADJUST THE PAPER GUIDES TO FIT THE LOADED PAPER Print troubleshootingCHECK MINIMUM PRINT SETTINGS SELECT THE BORDERLESS PRINT FEATUREALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLEDStreaks or lines on printed image Print speed is slowComputer slows down when printing Copy and scan troubleshootingIF YOU ARE USING A USB CONNECTION, THEN TRY A DIFFERENT USB CABLE SET YOUR PRINTER AS THE DEFAULT PRINTERUSE A LOWER SCANNING RESOLUTION ADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWAREPartial copies or scans of documents or photos Scan was not successfulMemory card troubleshooting checklist Memory card troubleshootingNothing happens when a memory card is inserted Cannot scan to a computer over a networkPhotos do not transfer from a memory card across a wireless network Wireless troubleshootingMAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE Cannot print documents from a memory card or flash driveResetting the wireless settings to factory defaults Wireless troubleshooting checklistTURN THE WIRELESS ACCESS POINT OFF AND THEN BACK ON Cannot print over wireless networkDISCONNECT FROM VPN SESSION MAKE SURE DEMO MODE IS TURNED OFFMOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTER MOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICESCHECK THE WIRELESS SIGNAL QUALITY CHECK YOUR ADVANCED SECURITY SETTINGSFor Macintosh users with an AirPort base station For Macintosh users with a wireless access pointIn Mac OS X version 10.4 and earlier d Click Advanced TCP/IP or TCP/IPThe Continue button is unavailable MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODELMAKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ON MAKE SURE THAT THE USB PORT ON THE COMPUTER IS WORKINGTRY RUNNING THE INSTALLER AGAIN RECONNECT THE POWER SUPPLYCannot print and there is a firewall on the computer CHECK POWER Wi-Fi indicator light is not litALLOW THE WIRELESS INSTALLATION TO COMPLETE ENABLE THE PRINTERSELECT THE WIRELESS PORT If you are using WEP securityCHECK NETWORK NAME CHECK SECURITY KEYSIf you are using WPA security Wi-Fi indicator light is blinking orange during installationMAKE SURE THE ACCESS POINT IS ON MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCEIf you are using WEP security PING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKINGIf you are using WPA security For Windows usersb Double-click Network Utility b Click More InfoFor Macintosh users MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER 10.168.1.1013 Double-click Network Utility For Windows usersCONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN Wireless print server not installed5 Click the Wireless setup utility link 2 Double-click Wireless Setup AssistantFor Windows users How to locate a printer IP addressFor Macintosh users 2 Click More InfoMAKE SURE THE WIRELESS PORT IS SELECTED DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORK Resolving intermittent wireless communications issuesELIMINATE NETWORK CONGESTION ELIMINATE SOURCES OF INTERFERENCECONFIGURE THE WIRELESS ROUTER WITH A UNIQUE SSID CHANGE THE CHANNEL THE WIRELESS ROUTER USESASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORK 6 Click the Set Static IP Address linkCHECK FOR WIRELESS ADAPTER UPDATES CHECK FOR KNOWN ISSUES WITH THE WIRELESS ROUTERCHANGE ALL NETWORK DEVICES TO THE SAME TYPE PURCHASE A NEW ROUTERProduct information NoticesEdition notice 2009 Lexmark International, Inc. All rights reservedTrademarks UNITED STATES GOVERNMENT RIGHTSLicensing notices DirectoryNoise emission levels Hinweis zum GS-Zeichen1-meter average sound pressure, dBA Battery notice Temperature informationWaste from Electrical and Electronic Equipment WEEE directive Product disposalProduct power consumption Power consumptionPower Saver Off modeIndustry Canada compliance statement European Community EC directives conformityAvis de conformité aux normes de l’industrie du Canada Regulatory notices for telecommunication terminal equipmentNotice to users of the Canadian telephone network South Africa telecommunications noticeAvis réservé aux utilisateurs du réseau téléphonique du Canada Notice to users of the New Zealand telephone networkRegulatory notices for wireless products Using this product in SwitzerlandUtilisation de ce produit en Suisse Verwendung dieses Produkts in der SchweizNotice to users in Brazil Exposure to radio frequency radiationIndustry Canada Canada Industry Canada CanadaTaiwan NCC RF notice statement Notice to users in the European Union Deutsch PRINTER LICENSE AGREEMENT LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTSCARTRIDGE LICENSE AGREEMENT LEXMARK SOFTWARE LICENSE AGREEMENTa Use. You may Use one 1 copy of the Software Program. The term “Use” means storing, loading, installing, executing, or displaying the Software Program. If Lexmark has licensed the Software Program to you for concurrent use, you must limit the number of authorized users to the number specified in your agreement with Lexmark. You may not separate the components of the Software Program for use on more than one computer. You agree that you will not Use the Software Program, in whole or in part, in any manner that has the effect of overriding, modifying, eliminating, obscuring, altering or de-emphasizing the visual appearance of any trademark, trade name, trade dress or intellectual property notice that appears on any computer display screens normally generated by, or as a result of, the Software Program Page ADOBE SYSTEMS INCORPORATED NOTICE MICROSOFT CORPORATION NOTICESIndex Page print speed is slow 100 print troubleshooting Power Saver timeout changingaligning 88 printhead access 10 printhead error 92 printhead nozzles sharing the printer with a Macintosh computerPage Page WPA passphrase locating Wi-Fi indicator light is green printer does not print