Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 30E, S500, 301 manual Maintaining the printer, Index, Troubleshooting, Notices

Models: 301 30E S500

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Advanced wireless setup	70
Networking FAQ	77
Maintaining the printer	88
Maintaining ink cartridges	88
Cleaning the exterior of the printer	90
Cleaning the scanner glass	90
Troubleshooting	91
Before you troubleshoot	91
Using the Service Center to solve printer problems	91
If Troubleshooting does not solve your problem	91
Setup troubleshooting	91
Jams and misfeeds troubleshooting	97
Print troubleshooting	99
Copy and scan troubleshooting	101
Memory card troubleshooting	103
Wireless troubleshooting	104
Notices	123
Product information	123
Edition notice	123
Power consumption	127
Index	139

Contents

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Lexmark 30E, S500, 301 manual Maintaining the printer, Index, Troubleshooting, Notices

Contents

April Intuition S500 Series Users GuideMachine types 4443 Models 301, 30E Contents Safety informationUsing the printer control panel buttons and menus Using the printer softwarePrinting NetworkingCopying ScanningTroubleshooting Maintaining the printerIndex NoticesSafetyinformation SAVE THESE INSTRUCTIONSAbout your printer Thank you for choosing this printerMinimizing your printers environmental impact Conserving energyFinding information about the printer Conserving inkRecycling PublicationsAdditional setup and instructions for using the printer What are you looking for?Find it here Users GuideUnderstanding the parts of the printer What are you looking for?Find it here Use theScanner lid Scanner glass USB port Power supply with port Duplex unit Use theUsing genuine Lexmark ink cartridges Orderin g and replacingsuppliesOrdering ink cartridges Return Program Cartridge1Replacing ink cartridges Ordering paper and other supplies Recycling Lexmark productsPart Number PaperUsing the printer control panel Using the printer control panel buttons andmenusColor/Black Cancel Arrow buttons Select Display SetupCancel a print, copy, or scan job in progress Select menu options Save settingsTo change the temporary settings into new default settings Changing temporary settings into new default settingsTo disable the settings timeout feature Changing the Power Saver timeout Resetting to factory settingsUsing the printer control panel menus Saving paper and energy with Eco-ModeInitial Setup Complete appears on the display Using a button combination if you cannot read the current languageInitial Setup Complete appears on the display Usingthe printersoftware Using the Windows printer softwareSoftware installed during printer installation Minimum system requirementsPrinter software Lexmark Fax Solutions referred to as Fax SolutionsLexmark Wireless Setup Utility referred to as Wireless Setup Utility Lexmark Service Center referred to as Service CenterUsing the Macintosh printer software Printer softwareSoftware resident in the Macintosh OS Software installed during printer installationFinding and installing optional software For Windows usersFor Macintosh users 3 Select Printer HomeReinstalling the printer software Checking for software updatesEnabling automatic software updates Uninstalling the printer softwareInstalling the printer software Using the World Wide WebFor Windows users For Macintosh usersLoading paperandoriginaldocuments Loading paperLoad up to Paper and specialty media guidelinesMake sure that Load up to Loading paper and original documentsMake sure that Saving paper default settings Loading original documents on the scanner glass 2 Close the scanner lid Loading paper and original documentsb Click Properties, Preferences, Options, or Setup Prin tingTips for printing Printing basic documentsCollating printed copies Printing pages in reverse order2 Click Properties, Preferences, Options, or Setup 2 Click Properties, Preferences, Options, or SetupPrinting multiple pages on one sheet 2 Click Properties, Preferences, Options, or SetupFor Macintosh users For Windows usersIf the printer is using a Wireless connection selected models only If the printer is using a USB connectionPrinting documents from a memory card or flash drive Windows only Printing specialty documents Printing envelopesPrinting labels b Click Properties, Preferences, Options, or SetupPrinting on custom-size paper Tips on loading label sheets2 Click Properties, Preferences, Options, or Setup For Macintosh usersUsing a memory card or flash drive with the printer Working with photosa Select Use custom page size For Macintosh usersPrinting photos using the printer control panel Supported memory cards and file typesMemory Card File TypeFrom here Editing photos using the printer control panelYou can Printing photos from a memory device using the printer software For Windows usersFor Macintosh users If the printer is using a USB connectionPrinting photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing photos from a digital camera using DPOF Bluetooth Dongle Connected appears on the display Printing from a Bluetooth-enabled device Setting the Bluetooth security levelBluetooth Dongle Connected appears on the display Printing on both sides of the paper duplexing Printing on both sides of the paper duplexing automaticallyBluetooth Dongle Connected appears on the display 2 Click Properties, Preferences, Options, or SetupFor Macintosh users Printing on both sides of the paper duplexing manually 2 Click Properties, Preferences, Options, or SetupFor Windows users For Macintosh usersSetting your printer as the default printer Managing print jobs2 Click Print & Fax For Windows usersChanging the printing mode Changing the printing mode for a single print jobFor Windows users For Macintosh usersPausing print jobs Resuming print jobsFor Windows users For Macintosh usersFor Windows users Canceling print jobsFor Macintosh users Tips for copying CopyingMaking copies Copying a two-sided document Copying photosEnlarging or reducing images Collating copies using the printer control panel Adjusting copy qualityMaking a copy lighter or darker Repeating an image on one page Copying multiple pages on one sheetMaking a duplex copy automatically Making a duplex copyMaking a duplex copy manually Canceling copy jobs To cancel a copy job, press8 Press Scanning stops and the printer returns to the previous menu CopyingTips for scanning ScanningScanning to a local or network computer Scanning to a flash drive or memory card Using the printer control panelScanning photos into an editing application Using the printer software 4 Select Printer HomeFor Windows users For Macintosh usersScanning documents into an editing application 8 Click Preview/Edit6 Click Document For Windows usersScanning directly to e-mail using the printer software Scanning to a PDFFor Windows users For Macintosh usersScanning FAQ Why am I being asked for a PIN?What is an application list, and how do I update it? How can I improve the quality of a scan?Canceling scan jobs Updating the application listInstalling the printer on a wireless network Wireless network compatibilityNetwo rking Supported network security optionsPrinting a network setup page Information you will need to set up the printer on a wireless networkInstalling the printer on a wireless network Installing the printer on other computersFor Windows users For Macintosh usersInterpreting the colors of the Wi-Fi indicator light Special wireless installation instructionsAdding the printer to your wireless network Before you beginChanging wireless settings after installation Select Other Wireless Network, and then click ContinueAssigning a static IP address Click Unlisted NetworkAdvanced wireless setup Creating an ad hoc wireless network5 Click the Wireless setup utility link 2 Double-click Wireless Setup Assistant7 Right-click the Wireless Network Connection icon 8 Click Properties 9 Click the Wireless Networks tabIn Windows XP 2 Click Control Panel 3 Click Network and Internet Connectionsb Select View Available Wireless Networks In WindowsIn Mac OS X version In Mac OS X version 10.4 and earlierAdding a printer to an existing ad hoc wireless network Configuring the printer wirelessly using WPS Wi-Fi Protected Setup5 Click Wireless setup utility link 2 Double-click Wireless Setup AssistantSwitching between USB and wireless connections Windows only Using the printer wirelesslyUsing the printer locally USB If the printer is currently set up locally using USB connectionIf the printer is currently set up for wireless Sharing a printer in a Windows environmentIn Mac OS X version In Mac OS X version 10.4 or earlierc Click Properties Sharing a printer in a Macintosh environment2 From the menu bar, click Help  System Preferences Help Networking FAQ What is Wi-Fi Protected Setup?Where do I find my WEP key or WPA passphrase? What is an SSID?Where do I find my SSID? What is a network?How do I find out what type of security my network is using? How are home networks configured?Scenario 2 Wireless network with Internet access Scenario 3 Wireless network with no Internet accessWhy do I need an installation cable? How do I attach the installation cable?Infrastructure How are infrastructure and ad hoc networks different?Ad hoc Finding the signal strength How can I improve wireless signal strength?MOVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT/WIRELESS ROUTER REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTERREMOVE SOURCES OF INTERFERENCE ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTIONFor Windows users For Macintosh users with a wireless access point For Macintosh users with an AirPort base stationIn Mac OS X version In Mac OS X version 10.4 and earlierWhat is a MAC address? How do I find the MAC address?What is an IP address? What is TCP/IP?How do I locate IP addresses? For Windows usersWhat is a key index? How to locate a printer IP addressHow are IP addresses assigned? 2 Click More InfoUsing the printer control panel Using the printer softwareMaintainingtheprinter Maintaining ink cartridgesCleaning the printhead nozzles Using the printer softwareUsing the printer control panel For Windows usersCleaning the exterior of the printer Cleaning the scanner glassUsing the printer software For Windows usersTroubleshooting Using the Service Center to solve printer problemsIf Troubleshooting does not solve your problem Setup troubleshootingCHANGE THE LANGUAGE USING THE PRINTER MENUS Printhead errorsIncorrect language appears on the display REMOVE AND REINSERT THE PRINTHEAD 3 Wipe the printhead contacts using a clean, lint-free clothTroubleshooting 1 Open the printer and lift the latch 2 Remove the printheadSoftware did not install RECONNECT THE PRINTER POWER SUPPLYMAKE SURE YOUR PRINTER IS SET AS THE DEFAULT PRINTER Print job does not print or is missing pagesREMOVE AND REINSTALL THE PRINTER SOFTWARE REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEADMAKE SURE THE PRINTER IS NOT IN POWER SAVER MODE Printer is printing blank pagesMAKE SURE THE USB PORT IS ENABLED IN WINDOWS Cannot delete documents from the print queueCannot print through USB RESTART THE COMPUTER AND TRY AGAINJams and misfeeds troubleshooting Paper jam in the printerPaper jam in the paper support Paper jam in the duplex unit5 From your computer, resume the print job Troubleshooting 1 Push down the duplex latches and pull out the duplex unit2 Firmly grasp the paper, and then gently pull it out Note Be careful not to tear the paper while removing itPrint troubleshooting ADJUST THE PAPER GUIDES TO FIT THE LOADED PAPERCHECK MINIMUM PRINT SETTINGS SELECT THE BORDERLESS PRINT FEATUREMAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLESStreaks or lines on printed image Print speed is slowCopy and scan troubleshooting Computer slows down when printingIF YOU ARE USING A USB CONNECTION, THEN TRY A DIFFERENT USB CABLE SET YOUR PRINTER AS THE DEFAULT PRINTERADJUST THE SCAN QUALITY FROM THE PRINTER SOFTWARE USE A LOWER SCANNING RESOLUTIONPartial copies or scans of documents or photos Scan was not successfulMemory card troubleshooting Memory card troubleshooting checklistNothing happens when a memory card is inserted Cannot scan to a computer over a networkWireless troubleshooting Photos do not transfer from a memory card across a wireless networkMAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE Cannot print documents from a memory card or flash driveWireless troubleshooting checklist Resetting the wireless settings to factory defaultsCannot print over wireless network TURN THE WIRELESS ACCESS POINT OFF AND THEN BACK ONDISCONNECT FROM VPN SESSION MAKE SURE DEMO MODE IS TURNED OFFMOVE YOUR ACCESS POINT AWAY FROM OTHER ELECTRONIC DEVICES MOVE THE COMPUTER AND/OR PRINTER CLOSER TO THE WIRELESS ROUTERCHECK THE WIRELESS SIGNAL QUALITY CHECK YOUR ADVANCED SECURITY SETTINGSFor Macintosh users with a wireless access point For Macintosh users with an AirPort base stationIn Mac OS X version 10.4 and earlier d Click Advanced TCP/IP or TCP/IPMAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL The Continue button is unavailableMAKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ON MAKE SURE THAT THE USB PORT ON THE COMPUTER IS WORKINGTRY RUNNING THE INSTALLER AGAIN RECONNECT THE POWER SUPPLYCannot print and there is a firewall on the computer Wi-Fi indicator light is not lit CHECK POWERALLOW THE WIRELESS INSTALLATION TO COMPLETE ENABLE THE PRINTERIf you are using WEP security SELECT THE WIRELESS PORTCHECK NETWORK NAME CHECK SECURITY KEYSWi-Fi indicator light is blinking orange during installation If you are using WPA securityMAKE SURE THE ACCESS POINT IS ON MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCEPING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKING If you are using WEP securityIf you are using WPA security For Windows usersb Double-click Network Utility b Click More InfoFor Macintosh users 10.168.1.101 MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER3 Double-click Network Utility For Windows usersWireless print server not installed CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN5 Click the Wireless setup utility link 2 Double-click Wireless Setup AssistantHow to locate a printer IP address For Windows usersFor Macintosh users 2 Click More InfoMAKE SURE THE WIRELESS PORT IS SELECTED Resolving intermittent wireless communications issues DISCONNECT FROM ALL VPNS WHEN ATTEMPTING TO USE THE WIRELESS NETWORKELIMINATE NETWORK CONGESTION ELIMINATE SOURCES OF INTERFERENCECHANGE THE CHANNEL THE WIRELESS ROUTER USES CONFIGURE THE WIRELESS ROUTER WITH A UNIQUE SSIDASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORK 6 Click the Set Static IP Address linkCHECK FOR KNOWN ISSUES WITH THE WIRELESS ROUTER CHECK FOR WIRELESS ADAPTER UPDATESCHANGE ALL NETWORK DEVICES TO THE SAME TYPE PURCHASE A NEW ROUTERNotices Product informationEdition notice 2009 Lexmark International, Inc. All rights reservedUNITED STATES GOVERNMENT RIGHTS TrademarksLicensing notices DirectoryNoise emission levels Hinweis zum GS-Zeichen1-meter average sound pressure, dBA Temperature information Battery noticeWaste from Electrical and Electronic Equipment WEEE directive Product disposalPower consumption Product power consumptionPower Saver Off modeEuropean Community EC directives conformity Industry Canada compliance statementAvis de conformité aux normes de l’industrie du Canada Regulatory notices for telecommunication terminal equipmentSouth Africa telecommunications notice Notice to users of the Canadian telephone networkNotice to users of the New Zealand telephone network Avis réservé aux utilisateurs du réseau téléphonique du CanadaUsing this product in Switzerland Regulatory notices for wireless productsUtilisation de ce produit en Suisse Verwendung dieses Produkts in der SchweizExposure to radio frequency radiation Notice to users in BrazilIndustry Canada Canada Industry Canada CanadaTaiwan NCC RF notice statement Notice to users in the European Union Deutsch LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENTS PRINTER LICENSE AGREEMENTCARTRIDGE LICENSE AGREEMENT LEXMARK SOFTWARE LICENSE AGREEMENTa Use. You may Use one 1 copy of the Software Program. The term “Use” means storing, loading, installing, executing, or displaying the Software Program. If Lexmark has licensed the Software Program to you for concurrent use, you must limit the number of authorized users to the number specified in your agreement with Lexmark. You may not separate the components of the Software Program for use on more than one computer. You agree that you will not Use the Software Program, in whole or in part, in any manner that has the effect of overriding, modifying, eliminating, obscuring, altering or de-emphasizing the visual appearance of any trademark, trade name, trade dress or intellectual property notice that appears on any computer display screens normally generated by, or as a result of, the Software Program Page MICROSOFT CORPORATION NOTICES ADOBE SYSTEMS INCORPORATED NOTICEIndex Page Power Saver timeout changing print speed is slow 100 print troubleshootingaligning 88 printhead access 10 printhead error 92 printhead nozzles sharing the printer with a Macintosh computerPage Page Wi-Fi indicator light is green printer does not print WPA passphrase locating