6.4 TROUBLESHOOTING THE LIFEPULSE SYSTEM SENSORS
If the heart rate reading is erratic or missing, do the following:
• Dry the hands if necessary to prevent slipping.
• Apply hands to both sensors, one in each hand.
• Grasp the sensors firmly.
• Apply constant pressure around the sensors.
6.5 HOW TO OBTAIN PRODUCT SERVICE
1. Verify the symptom and review the operating instructions. The problem may be unfamiliarity with the product and its
features and workouts.
2. Locate the serial number plate. On treadmills, the serial number plate is on the bottom rear. On cross-trainers, the
serial number plate is on the back stabilizer. On bikes, the serial number plate is on the front stabilizer. Document
the serial number, which consists of three letters followed by six numerals.
3. Contact Life Fitness Customer Support Services via the Web at www.lifefitness.com, or call the nearest Life Fitness
Customer Support Services group (see page 1 of this manual).
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