Service and Support, Service Policy | Maxtor 91536D6, 91024D4

SERVICE AND SUPPORT

SECTION 8

Service and Support

Service Policy

Repairs to any DiamondMax™ Plus 5120 drive should be made only at an authorized Maxtor repair facility. Any unauthorized repairs or adjustments to the drive void the warranty.

To consistently provide our customers with the best possible products and services, Maxtor developed the Total Customer Satisfaction (TCS) program. Through the ongoing TCS process, Maxtor employees take direct responsibility for every customer’s level of satisfaction – with Maxtor technology, price, quality, delivery, service and support.

No Quibble® Service

Another TCS feature is Maxtor’s No Quibble® Service policy. By minimizing paperwork and processing, No Quibble Service dramatically cuts the turnaround time normally required for repairs and returns. Here’s how it works:

1.Customer calls 1-800-2MAXTOR for a Return Material Authorization (RMA) number and provides a credit card number,

2.Maxtor ships a replacement drive within 2 business days, and

3.Customer returns the original drive and credit card draft is destroyed.

Support

Technical Assistance

Highly-trained technicians are available 6 a.m. to 6 p.m. (Mountain Standard Time) Monday through Friday to provide detailed technical support.

U.S. and Canada	Language support: English, Spanish
Voice	800-2MAXTOR, press 1 (800-262-9867)
E-mail	Technical_Assistance@maxtor.com
Fax	303-678-2260
Outside U.S. and Canada	303-678-2015
Europe	Language support: English, French, German
Voice	+ 353 1 286 62 22
E-mail	Eurotech_Assistance@maxtor.com
Fax	+ 353 1 286 45 77
Asia/Pacific
Voice	Contact your local Maxtor Sales Office for assistance
E-mail	Apactech_Assistance@maxtor.com
	Language support: English

MaxInfo Service

Use a touch-tone phone to listen to technical information about Maxtor products and the top Q&A’s from our 24-hour automated voice system.

U.S. and Canada	800-2MAXTOR (800-262-9867)
	Press 1, wait for announcement, listen for option
Outside U.S. and Canada	303-678-2015, listen for option

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Maxtor 91536D6, 91024D4, 90750D3, 91280D5, 91792D7, 92048D8 manual Service and Support, Service Policy, No Quibble Service

Contents

HA RD Drive Produc T MA Nual DiamondMax Plus Revisions Manual No U T I O N Before You Begin Contents Handling and Installation Product Specifications Host Software Interface AT Interface Description Interface Commands Service and SupportGlossary Figures Abbreviations IntroductionMaxtor Corporation Manual Organization Numbering Signal ConventionsConventions Key Words Product Description DiamondMax Plus 5120 Key Features Functional / Interface Product Features Software ECC Correction On-the-Fly Hardware Error Correction Code ECCLogical Block Addressing Defect Management Zone DMZ Automatic Write Reallocation AWR Read-Ahead ModeCache Management Buffer Segmentation Major HDA Components Dual Drive Support Subsystem ConfigurationJumper Location/Configuration Cylinder Limitation Models and Capacities Product SpecificationsDrive Configuration Performance Specifications Parameter Standard Metric Physical Dimensions Environmental Limits Power RequirementsPower Mode Definitions EPA Energy Star Compliance Shock and Vibration Reliability Specifications Safety Regulatory Compliance Radiated Electromagnetic Field Emissions EMC ComplianceCanadian Emissions Statement Important Notice Handling and InstallationHard Drive Handling Precautions Pre-formatted Drive Multi-pack Shipping Container Unpacking and Inspection Physical Installation Recommended Mounting ConfigurationRepacking Before You Begin General Requirements Mounting Drive in System Attaching Interface Power Cables System Setup Hard Drive Preparation System Hangs During Boot Pin Description Summary Interface ConnectorSignal AT Interface Description Pin Description Table PIN Name Signal Name Signal Description PIO Timing Timing Parameters Mode DMA Timing Timing Parameters all times in nanoseconds Ultra DMA Timing Sustained Ultra DMA Data In Burst Device Terminating an Ultra DMA Data In Burst Initiating an Ultra DMA Data Out Burst Device Pausing an Ultra DMA Data Out Burst Device Terminating an Ultra DMA Data Out Burst Task File Registers Error RegisterFeatures Register Host Software Interface Device/Head Register Sector Count RegisterSector Number Register Cylinder Number Registers Command Register Summary Command Name Command Code Parameters Used SDH Digital Input Register Control Diagnostic RegistersAlternate Status Register Device Control Register Reset and Interrupt Handling Reset HandlingInterrupt Handling Set Feature Commands Interface Commands Read Commands Read SectorsRead Verify Sectors Read Multiple Read DMA Write Verify Sectors Write CommandsSet Multiple Mode Write Sectors Write DMA Write Multiple Set Features Mode Set Feature Commands Power Mode Commands Sleep Mode Identify Drive Initialization Commands 15-8 = PIO data transfer mode = Write Cache enabled Initialize Drive Parameters Seek, Format and Diagnostic Commands Execute Drive DiagnosticFormat Track Execute S.M.A.R.T A.R.T. Command Set Support Service and SupportService Policy No Quibble Service MaxFax Service Customer ServiceInternet Glossary Error Free Direct AccessDirect Memory Access Error Correction Code ECC Flux Changes PER Inch Hard ErrorHead Disk Assembly HDA File Allocation Table FAT Logical Sector Phase Locked Loop PLLLogical Address Logical Block Addressing Sector Pulse Signal Random Access Memory RAMRead Gate Signal Recoverable Error THIN-FILM Media UN-CORRECTABLE ErrorUnrecoverable Error Write Gate Signal