Maytag W10385091A - SP, W10385090A Troubleshooting, If you experience, Possible Causes, Solution

TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.maytag.com/help

for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Solution

Dryer Operation

Dryer will not run	Door not closed completely.	Make sure the dryer door is closed completely.
	START/PAUSE button not pressed	Press and hold the START/PAUSE button 2–5 seconds.
	firmly or held long enough.
	Household fuse is blown or circuit	There may be 2 household fuses or circuit breakers for the
	breaker has tripped.	dryer. Check that both fuses are intact and tight, or that both
		circuit breakers have not tripped. Replace the fuses or reset the
		circuit breaker. If the problem continues, call an electrician.
	Incorrect power supply.	Electric dryers require 240-volt power supply.
		Check with a qualified electrician.
	Wrong type of household fuse.	Use a time-delay fuse.
Dryer will not heat	Household fuse is blown or circuit	The drum may be turning, but you may not have heat. Electric
	breaker has tripped.	dryers use 2 household fuses or circuit breakers. Replace the
		fuses or reset the circuit breaker. If the problem continues, call
		an electrician.
	Incorrect power supply.	Electric dryers require 240-volt power supply.
		Check with a qualified electrician.
	Supply line valve not open.	For gas dryers, make sure that the valve on the gas supply line
		is open.
Unusual Noise
Humming or whining	Water valve on dryer is running.	The water valve on the dryer is used during the Steam function. If
noise with Steam cycle		the dryer has just been installed or unused for an extended period,
selected		the valve may be louder and run longer. This is normal.
Thumping noise	Dryer hasn’t been used in a while.	This is normal. The thumping sound should diminish after a few
		minutes of use.
Rattling or vibrating	A small object caught between the	Check the front and rear edges of the drum for small objects. Clean
noise	edges of dryer drum.	out pockets before laundering.
	Dryer isn’t properly leveled.	The dryer may vibrate if not properly installed. See the
		“Installation Instructions.” All four dryer feet should be in firm
		contact with the floor.
	Clothing is balled up in dryer.	When balled up, the load will bounce, causing the dryer to
		vibrate. Separate the load items and restart the dryer.
Clicking noise	Gas valve operating.	On gas dryers, you may hear the gas valve clicking as it opens and
		closes. This is normal.
Dryer Results

Clothes are not drying satisfactorily or drying times are too long

Lint screen is clogged with lint.	Clean lint screen before each load.
The exhaust vent or outside	Run the dryer for 5–10 minutes. Hold your hand under
exhaust hood is clogged with lint,	the outside exhaust hood to check air movement. If you
restricting air movement.	do not feel air movement, clean exhaust system of lint
	or replace exhaust vent with heavy metal or flexible metal vent.
	See “Installation Instructions”.
The exhaust vent is not the correct	Check that the exhaust vent is not too long or has
length.	too many turns. Long venting will increase drying times.
	See “Installation Instructions”.
The dryer is not level.	Clothes not contacting the moisture sensors during Sensor
	cycles. See “Level the Dryer” in the Installation Instructions.
The exhaust vent diameter is not	Use 4" (102 mm) diameter vent material.
the correct size.
The Air Dry temperature setting	Select the right temperature for the types of garments
has been selected.	being dried. See “Cycle Guide”.

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