Troubleshooting
In the event of a malfunction, first check all the cable connections and operating states:
1.Receiver and TV set power plugs are connected to wall socket
2.Antenna cable on receiver input
3.Receiver and TV set correctly interconnected by a Scart or cinch cable
4.Audio connections are made to
5.Receiver and TV set
6.Receiver is responding to remote control
A selection of troubleshooting tips is offered below.
| Problem |
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| Cause |
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| Remedy |
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| Consult an antenna specialist to have it |
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| checked and repaired as necessary |
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| Antenna signal of Sat reception system |
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| In “Installation” menu check LNB |
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| is missing or faulty |
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| configuration for satellite in question: |
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| “Weak signal or no signal!!” |
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| Incorrect oscillator frequencies set in |
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| High L.O. “10,600” GHz and Low L.O. |
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| “9,750” GHz, and change as necessary |
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| warning appears on some or all |
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| LNB Configuration menu |
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| programmes |
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| Connect tuner input “LNB2 IN” with |
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| Only one cable from Sat system |
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| second cable (connect coaxial cable |
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| connected |
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| with F connection of SAT socket). OR: |
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| In “Installation” menu change LNB |
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| configuration tuner input to "#1" (if only |
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| one satellite being received) |
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| In software download only “NO” is |
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| Latest operating system software |
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| displayed under “Main SW” and |
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| Not possible to download again |
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| already installed on computer |
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| cannot be changed to "YES" |
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| Remote control no longer |
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| Receiver or remote control command set |
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| Set infrared code 1, as described in |
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| responding |
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| may have been unintentionally changed |
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| operating manual on page 7; check |
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| batteries |
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| No new programmes can be added |
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| In “Installation” menu select |
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| Wrong menu option selected |
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| “TP Edit/Scan”, enter frequency, |
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| to programme list |
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| polarisation and symbol rate and then |
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| under Scan press “OK” |
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| In “System Parameters” menu check |
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| “Summer time yes/no” setting wrong |
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| Summer time Yes/No and change as |
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| necessary |
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| Wrong time being displayed |
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| A incorrect time was imported from the |
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| Switch off receiver at mains switch from |
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| current running programme, e.g. ARD |
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| reception signal |
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| or ZDF, wait 10 seconds and then |
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| switch back on |
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| The following programmes cut out |
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| DECT telephones are operating on the |
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| or “Weak signal or no signal!!” |
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| same frequency as these programmes. |
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| appears: PRO 7, SAT 1, Kabel 1, |
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| Interference may occur due to |
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| Consult your antenna specialist |
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| DSF, N 24, Tele 5, 9 Live, HSE 24 |
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| inadequate level or poor shielding of |
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| and Sonnenklar TV |
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| cable |
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| Programmed timer settings cannot |
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| The timer settings are permanently |
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| In “Timer” menu under Deactivate set |
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| displayed and do not have to be cleared, |
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| be cleared |
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| “No” |
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| but deactivated |
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| Black or blue screen, no |
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| Scart connection to TV deactivated by |
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| Press 0 button repeatedly until |
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| displays |
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| accidentally pressing 0 button |
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| “Scart SAT” appears |
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