PROBLEM | POSSIBLE CAUSES | SOLUTIONS |
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The water dispenser will | The refrigerator is not connected to a | Connect the refrigerator to the water supply and turn the |
not operate properly | water supply or the water supply | water shutoff valve fully open. |
| shutoff valve is not turned on |
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| There is a kink in the water source line | A kink in the water line can reduce water flow from the water |
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| dispenser and result in hollow or irregular shaped ice. |
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| Straighten the water source line. |
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| The refrigerator has just been installed | Flush and fill the water system. See “Water Dispenser.” |
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| The water pressure to the house is not | The water pressure to the house determines the flow from |
| at or above 30 psi (207 kPa) | the dispenser. See “Water Supply Requirements.” |
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| A reverse osmosis water filtration | A reverse osmosis water filtration system can decrease water |
| system is connected to your cold | pressure. See “Water Supply Requirements.” |
| water supply |
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| A water filter is installed on the | Remove filter and operate dispenser. If water flow increases, |
| refrigerator | the water filter may be clogged or incorrectly installed. |
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| Replace filter or reinstall it correctly. |
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| The refrigerator door is not closed | Close the door firmly. If it does not close completely, see |
| completely | “The doors will not close completely.” |
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| The refrigerator doors were recently | Make sure the water dispenser wire/tube assembly has been |
| removed | properly reconnected at the top of the refrigerator door. |
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| See “Remove and Replace Refrigerator Doors and Drawer |
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| Front.” |
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Water is leaking or dripping | The glass was not held under the | Hold the glass under the dispenser 2 to 3 seconds after |
from the dispenser system | dispenser long enough | releasing the dispenser lever. |
NOTE: A few drops of water |
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after dispensing is normal. |
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Water continues to drip | The refrigerator has just been installed | Flushing the water system removes the air from the lines |
from the dispenser beyond |
| which causes the water dispenser to drip. Flush the water |
the first few drops. |
| system. See “Water Dispenser.” |
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| The water filter was recently changed | Flushing the water system removes the air from the lines |
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| which causes the water dispenser to drip. Flush the water |
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| system. See “Water Dispenser.” |
Water is leaking from the back of the refrigerator
The water line connections were not | See “Connect the Water Supply.” |
fully tightened |
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Recently removed the doors and did | See “Remove and Replace Refrigerator Doors and Drawer |
not fully tighten water line connection | Front.” |
Water from the dispenser is warm
NOTE: Water from the dispenser is only chilled to 50°F (10°C).
The refrigerator has just been installed | Allow 24 hours after installation for the water supply to cool |
| completely. |
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A large amount of water was recently | Allow 3 hours for the water supply to cool completely. |
dispensed |
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Water has not been recently | The first glass of water may not be cool. Discard the first |
dispensed | glass of water dispensed. |
The refrigerator is not connected to a Make sure the refrigerator is connected to a cold water pipe.
cold water pipe | See “Water Supply Requirements.” |
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