Troubleshooting

PROBLEM

POSSIBLE CAUSES

SOLUTIONS

 

 

 

Off-taste, odor or gray

Newly installed refrigerator requires

Flush the water system. See “Water and Ice Dispensers” for

color in the ice or water

flush of water system.

water system flushing instructions.

 

 

 

 

Recently installed or replaced

Discard the ice and wash the ice storage bin. Flush the water

 

plumbing connections. New plumbing

system with 3 gal. (12 L) of water. Allow 24 hours for the ice

 

connections can cause discolored or

maker to make new ice, and discard the first 3 batches of ice

 

off-flavored ice and water.

produced.

 

 

 

 

Using a water supply connection type

It is recommended to use copper tubing or Whirlpool supply

 

other than recommended.

line, Part Number 8212547RP. See “Connect to Water Line.”

 

 

 

 

The ice has been stored too long.

Discard ice. Wash ice storage bin. Allow 24 hours for ice

 

 

maker to make new ice.

 

 

 

 

The water has been stored too long.

Dispense at least 1 qt (1 L) of water per week to maintain a

 

 

fresh supply.

 

 

 

 

Odor from stored food has transferred

Use airtight, moisture proof packaging to store food.

 

to the ice.

 

 

 

 

 

There are minerals (such as sulfur) in

A water filter may need to be installed to remove the

 

the water.

minerals.

 

 

 

 

There is a water filter installed on the

Gray or dark discoloration in ice may indicate that the water

 

refrigerator.

filtration system needs additional flushing. Flush the water

 

 

system after installing and before using a new water filter.

 

 

See “Water and Ice Dispensers” for water filter flushing

 

 

instructions.

 

 

 

 

The water filter needs to be replaced.

Replace the disposable water filter at least every 6 months or

 

 

when indicated. See “Water Filtration System.”

 

 

 

The water and ice

The refrigerator is not connected to a

Connect the refrigerator to the water supply and turn the

dispenser will not

water supply or the water supply

water shutoff valve fully open.

operate properly

shutoff valve is not turned on.

 

 

 

 

 

There is a kink in the water source line

A kink in the water line can reduce water flow from the water

 

 

dispenser and result in hollow or irregular shaped ice.

 

 

Straighten the water source line.

 

 

 

 

The refrigerator has just been

Flush and fill the water system. See “Water and Ice

 

installed.

Dispensers.”

 

 

 

 

The water pressure to the house is not

The water pressure to the house determines the flow from

 

at or above 35 psi (241 kPa).

the dispenser. See “Water Supply Requirements.”

 

 

 

 

A reverse osmosis water filtration

A reverse osmosis water filtration system can decrease water

 

system is connected to your cold

pressure. See “Water Supply Requirements.”

 

water supply.

 

 

 

 

 

The water filter may be clogged.

Remove the water filter and operate dispenser. If water flow

 

 

increases, your filter is clogged and needs to be replaced.

 

 

See “Water Filtration System.”

 

 

 

 

The water filter is installed incorrectly

Remove the water filter and reinstall. See “Water Filtration

 

 

System.”

 

 

 

 

The refrigerator door or freezer drawer

Close the door or drawer firmly. If it does not close

 

is not closed completely.

completely, see “The doors will not close completely.”

 

 

 

 

The refrigerator doors were recently

Make sure the water dispenser wire/tube assembly has been

 

removed.

properly reconnected at the top of the refrigerator door.

 

 

See “Refrigerator Doors and Drawer.”

 

 

 

 

Ice is clogged in the ice storage bin or

Remove the ice clogging the storage bin and delivery chute,

 

ice is blocking the ice delivery chute.

using a plastic utensil if necessary. Clean the ice delivery

 

 

chute and the bottom of the ice storage bin using a warm,

 

 

damp cloth, then dry both thoroughly. To avoid clogging and

 

 

to maintain a fresh supply of ice, empty the storage bin and

 

 

clean both the storage bin and delivery chute every 2 weeks.

 

 

 

The ice dispenser jams

Crushed ice is blocking the ice

Switch from crushed ice to cubed ice to clear the ice

while dispensing crushed

delivery chute.

dispenser. Then switch back to crushed ice.

ice

 

 

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Maytag W10558103A Off-taste, odor or gray, Color in the ice or water, Water and ice, Dispenser will not, Operate properly

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