MGE Customer Care Center

Technical Support and Product Services

Technical questions? If you encounter a problem while following the instructions in this manual, or have ? questions about the operation, repair, or servicing of your equipment, please direct calls to MGE UPS

SYSTEMS, INC. Customer Care Center or visit our web site www.mgeups.com for complete service information.

To insure that your questions are correctly answered, please obtain the part number, assembly number, and serial number of the unit and include them in any discussions or correspondence.

Part Number:

_____________________________________________________________________

Assembly Number:

_____________________________________________________________________

Serial number:

_____________________________________________________________________

Who To Contact

 

 

 

Customer Care Center:

1-800-523-0142, extension 1113 (USA and Canada Only)

Field Service Engineer:

1-800-438-7373

(USA and Canada Only)

Customer FAQ

 

 

 

or International calls:

1-714-557-1636

(Ask for Technical Support Group, TSG)

Commitment: MGE UPS SYSTEMS, INC. is committed to providing easy to access factory trained experts that will provide responses to any questions that you might have.

Scheduling Field Service Engineer Support

Scheduling of the MGE Field Service Engineers typically should be done 7 to 10 days before they are required on-site. If the startup of the UPS is critical to maintaining your schedule, please call the MGE toll free telephone number at 1-800-438-7373, to insure a safe installation and startup that will maintain the MGE warranty and insure smooth performance

Return Policy for Repair (RMA)

Should you require factory service for your equipment, contact MGE’s Customer Support Services and obtain a Return Materials Authorization (RMA) prior to shipping your unit. Never ship equipment to MGE without first obtaining an RMA.

Date:______________________________________________________

RMA Number: ______________________________________________________

Contact Name: ______________________________________________________

Page 63
Image 63
MGE UPS Systems EX 11RT, EX 7RT, EX 5RT user manual MGE Customer Care Center

EX 7RT, EX 11RT, EX 5RT specifications

MGE UPS Systems, a prominent player in the uninterruptible power supply (UPS) sector, offers a range of high-performance models including the EX 5RT, EX 7RT, and EX 11RT. These systems are engineered to provide reliable power protection for critical applications across various segments such as IT, telecommunications, and industrial uses.

The MGE EX 5RT, EX 7RT, and EX 11RT are designed with advanced technologies to ensure continuous operation even in the event of power disturbances. One of their standout features is the double-conversion online topology. This technology guarantees that the connected equipment receives stabilized power, free from voltage sags, surges, and frequency variations. The result is a consistent output voltage that caters to sensitive electronic systems.

These UPS systems are equipped with a wide input voltage range, allowing them to function effectively in environments with fluctuating power quality. This flexibility ensures that critical operations remain unimpeded even when the mains power supply experiences instability. Additionally, the systems have a high output power factor, which enhances efficiency and maximizes performance while reducing energy consumption.

Scalability is another key characteristic of the EX series. These models can be easily expanded and configured to meet growing power demands, making them suitable for both small and large applications. Integrated management software provides real-time monitoring and diagnostics, allowing users to take proactive measures to maintain system health and optimize performance.

The EX 5RT, EX 7RT, and EX 11RT also feature comprehensive battery management solutions. The systems employ intelligent charging technologies that prolong battery life and ensure dependable performance. Hot-swappable batteries simplify maintenance, enabling users to replace batteries without shutting down the entire system, thereby enhancing operational reliability.

Another notable aspect is their compact design, which allows for flexible installation in various environments. Whether rack-mounted or in a tower format, these UPS units can fit seamlessly into a range of settings. Furthermore, the units offer numerous connectivity options, including USB and serial ports, which facilitate integration with existing infrastructure.

In summary, MGE UPS Systems EX 5RT, EX 7RT, and EX 11RT provide comprehensive power protection through advanced technologies, scalable designs, and reliable performance. Their innovative features ensure that critical applications remain functional and secure, making them an ideal choice for organizations looking to safeguard their electronic investments.