
Microsoft Dynamics CRM 4.0 Installing Guide 
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4.  If one or more Microsoft Dynamics CRM users will have their e-mail settings set to use 
the E-mail Router or a forward mailbox, you must run and complete E-mail Router Setup 
to enable Microsoft Dynamics CRM e-mail message tracking. 
Important   For information about how to plan your Microsoft Dynamics CRM 
system, see the Microsoft Dynamics CRM 4.0 Planning Guide. 
1. Meet all requirements in the System Requirements and Required Components chapter that is 
in the Planning Guide, which is part of this document set. 
2. Log on to the domain as a user who has administrator-level privileges where Microsoft 
Dynamics CRM will be installed and who is a member of the Administrators group on the local 
computer. You cannot install the application as a member from a trusted domain. 
3. View the Readme (http://go.microsoft.com/fwlink/?LinkID=78157) file to determine the location 
of the Microsoft Dynamics CRM installation files. 
4. In the folder where the Microsoft Dynamics CRM files are located, move to the root folder, and 
then double-click ServerSetup.exe. 
5. On the Welcome to Microsoft Dynamics CRM Setup page, select whether you want to 
update Microsoft Dynamics CRM Server Setup. We recommend that, if updates are available, 
you let Setup download the latest version. To do this, click Update installation files, wait until 
the update process is complete, and then click Next. 
6. On the License Code Information page, type your license number in the License code 
boxes, and then click Next. 
Note   If you purchased Microsoft Dynamics CRM through a Microsoft Volume 
Licensing program, the license key is provided in the license.txt file, which is 
included in the Microsoft Dynamics CRM installation files. 
7. On the License Agreement page, review the information and if you accept the license 
agreement click I accept this license agreement, and then click I Accept. 
8. If Setup detects that components are missing, the Install Required Components page 
appears. 
•  If you have already installed the required components, this page will not appear. 
•  If you have not installed the required components listed, you can install them now. Click 
Install. When the components are installed, the status column will change from Missing 
to Installed, and you can click Next to continue.