Frequently asked questions
Reasons for oversudsing
Detergent type
^Only use detergent formulated for use in commercial washers. Detergents for domestic machines are not suitable.
Too much detergent
^Follow the detergent manufacturer’s instructions and adjust the amount to the local water hardness.
Oversudsing detergent
^Use a low sudsing detergent or contact Miele’s detergent application specialists.
Very soft water
^In areas with soft water, use less detergent.
Soiling level of laundry
^For lightly soiled laundry use less detergent.
Residue, e.g. undissolved detergent on laundry
^Run a prewash without detergent and without selecting a temperature.
^Laundry which has been
Small loads
^Reduce the amount of detergent dispensed accordingly.
Drum speed too high during a wash (Profitronic-controls)
^Reduce the drum speed and wash rhythm.
The drum door cannot be opened
^Press against the door handle, turn the machine on then off and pull on the door handle once more.
The safety mechanism of the door handle is disengaged
The door handle has lost its function. The door cannot be opened or closed.
The safety mechanism is designed to protect the handle from damage, i.e. if too much force is being used in an attempt to open the door.
^Firmly press against the door handle until you hear the safety mechanism click.
The door can now be opened or closed provided there is no water in the machine.
30
