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IP Phone
Mitel
5020 manual
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Contents
Main
Page
Contents
Page
ABOUT YOUR PHONE
Phone status indicators
Using the 5020 IP Phone in Remote Mode
About Feature Access Codes
For Users on Resilient 3300 ICP Systems
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Protect your hearing
Adjusting the viewing angle
To tilt your phone for better viewing:
Changing Handsets
CUSTOMIZING YOUR PHONE
Ringer Control
Handset Receiver Volume Control
Speaker Volume Control
Display Contrast Control
Feature Keys
To display information about a key:
To re-program a personal key:
Language Change
To change the display language:
MAKING AND ANSWERING CALLS
Make a call
Answer a call
Phonebook
To use Phonebook:
Page
Speed Call Keys
To dial a stored Speed Call number:
To store a Speed Call number:
Speed Call - Personal
Handsfree Operation
Auto-Answer
CALL HANDLING
Hold
Transfer
Conference
Conference Split
Add Held
Swap
Call Forward
To program Call Forward:
To turn Call Forward on and off (once it has been programmed):
Call Forward - Remote
Call Forward - End Chaining
Call Forward - Forced
Call Forward - Override
Messaging - Advisory
Messaging - Callback
To leave a message waiting indication on a phone when you hear busy or ringback tone:
To respond to a message waiting condition on your phone:
To answer a Callback:
To check for messages from a remote station:
Messaging - Cancel Callback
To cancel a Callback:
Messaging - Cancel All Callbacks
To cancel all Callbacks:
USING ADVANCED FEATURES
Account Codes
Call Park
Call Pickup
Campon
Do Not Disturb
Override
Paging
Direct Paging
To page a party:
To answer a Direct Page (indicated by a single burst of tone):
To answer a page while using the handset:
To enable or disable Handsfree Answerback:
Reminder
Headset Operation
Headset Operation (with Feature Control Switch)
To enable Headset Operation:
To answer a call:
To mute the headset microphone:
To hang up:
Music
To turn Music on and off when the phone is idle:
Group Paging / Meet Me Answer
To make a Group Page:
To respond to a Group Page by using Meet Me Answer:
Page
Record a Call
To start recording while on a two-party call:
To pause recording:
To resume recording after pausing:
To stop a recording without saving it:
Hot Desking
To log into a Hot Desking phone (the phone must be idle):
To log out of Hot Desking phone (the phone must be idle):
To remotely log out a Hot Desking phone:
Call History
To display the call history, and view call detail:
To return a call:
To delete all missed, answered, or outgoing call logs:
To delete a particular call from the call log:
Tag Call
To tag a malicious call:
FEATURE ACCESS CODES