Mitel 5020 Record a Call

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Record a Call

This feature uses your voice mail system to record your phone

conversations.

Note: You may be required by law to inform the other party that you are

recording the conversation. For specific instructions, consult your system

administrator.

To start recording while on a two-party call:

zPress the Record Call key. (See Feature Keys

elsewhere in this

g

uide for

instructions on programming a Record Call key to your phone.)

Note: Your system may be programmed to automatically begin recording

external calls when you or the other answers.

To pause recording:

zPress the Pause softkey.

To resume recording after pausing:

zPress the Resume softkey.

To stop a recording without saving it:

zPress the Stop&Erase softkey.

To stop and save a recording:

zPress the Stop&Save softkey.

Putting the call on hold saves the recording; taking the call off hold starts a

new recording. Depending on system programming, hanging up, or pressing

TRANS/CONF or a DSS key, may also save the recording.

To listen to a recording:

1. Lift the handset.

2. Access your voice mailbox.

3. Follow the prompts to retrieve the recording.

Contents

Main Page Contents Page ABOUT YOUR PHONE Phone status indicators Using the 5020 IP Phone in Remote Mode About Feature Access Codes For Users on Resilient 3300 ICP Systems TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Protect your hearing Adjusting the viewing angle To tilt your phone for better viewing: Changing Handsets CUSTOMIZING YOUR PHONE Ringer Control Handset Receiver Volume Control Speaker Volume Control Display Contrast Control Feature Keys To display information about a key: To re-program a personal key: Language Change To change the display language: MAKING AND ANSWERING CALLS Make a call Answer a call Phonebook To use Phonebook: Page Speed Call Keys To dial a stored Speed Call number: To store a Speed Call number: Speed Call - Personal Handsfree Operation Auto-Answer CALL HANDLING Hold Transfer Conference Conference Split Add Held Swap Call Forward To program Call Forward: To turn Call Forward on and off (once it has been programmed): Call Forward - Remote Call Forward - End Chaining Call Forward - Forced Call Forward - Override Messaging - Advisory Messaging - Callback To leave a message waiting indication on a phone when you hear busy or ringback tone: To respond to a message waiting condition on your phone: To answer a Callback: To check for messages from a remote station: Messaging - Cancel Callback To cancel a Callback: Messaging - Cancel All Callbacks To cancel all Callbacks: USING ADVANCED FEATURES Account Codes Call Park Call Pickup Campon Do Not Disturb Override Paging Direct Paging To page a party: To answer a Direct Page (indicated by a single burst of tone): To answer a page while using the handset: To enable or disable Handsfree Answerback: Reminder Headset Operation Headset Operation (with Feature Control Switch) To enable Headset Operation: To answer a call: To mute the headset microphone: To hang up: Music To turn Music on and off when the phone is idle: Group Paging / Meet Me Answer To make a Group Page: To respond to a Group Page by using Meet Me Answer: Page Record a Call To start recording while on a two-party call: To pause recording: To resume recording after pausing: To stop a recording without saving it: Hot Desking To log into a Hot Desking phone (the phone must be idle): To log out of Hot Desking phone (the phone must be idle): To remotely log out a Hot Desking phone: Call History To display the call history, and view call detail: To return a call: To delete all missed, answered, or outgoing call logs: To delete a particular call from the call log: Tag Call To tag a malicious call: FEATURE ACCESS CODES