Record a Call

This feature uses your voice mail system to record your phone conversations.

Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator.

To start recording while on a two-party call:

zPress the Record Call key. (See Feature Keys elsewhere in this guide for instructions on programming a Record Call key to your phone.)

Note: Your system may be programmed to automatically begin recording external calls when you or the other answers.

To pause recording:

zPress the Pause softkey.

To resume recording after pausing:

zPress the Resume softkey.

To stop a recording without saving it:

zPress the Stop&Erase softkey.

To stop and save a recording:

zPress the Stop&Save softkey.

Putting the call on hold saves the recording; taking the call off hold starts a new recording. Depending on system programming, hanging up, or pressing TRANS/CONF or a DSS key, may also save the recording.

To listen to a recording:

1.Lift the handset.

2.Access your voice mailbox.

3.Follow the prompts to retrieve the recording.

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Mitel 5020 manual Record a Call