About Your Phone, Phone status indicators | Mitel 5020 manual

ABOUT YOUR PHONE

The MITEL NETWORKS 5020IP Phone has ten fixed-function keys

( SUPERKEY, TRANS/CONF, REDIAL, MESSAGE, HOLD, CANCEL, SPEAKER, MICROPHONE,, ) and 14 personal keys with built-in status indicators. The personal key on the bottom right is always your Prime Line; the remaining personal keys can be programmed as:

zFeature keys (for example, Swap). You can program feature keys from your phone or using the Desktop Tool. Your administrator can also program feature keys.

zSpeed Call keys. You can program speed call keys from your phone, or using the Desktop Tool.

zLine Appearances. Only the administrator can program line appearances.

Note: For more information on the Desktop Tool, talk to your system administrator.

Your phone also features display-assisted selection of features, on-hook dialing, and a large Message Indicator.

Note: When using the SuperKey, press Cancel to back up one menu level.

IMPORTANT NOTE FOR HEADSET USERS:

Mitel Networks Headsets with Feature Control Switch (PN9132-800-500- NA/9132-800-501-NA) must be installed in the dedicated headset jack (the jack nearest the front of the phone). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick- disconnect plug restores handset operation.

Phone status indicators

When line is	the indicator is
Idle	Off
Busy	On
Ringing	Flashing slowly
On hold at your phone	Flashing rapidly

On hold at another phone Flashing slow on/fast off

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Mitel 5020 manual About Your Phone, Phone status indicators

Contents

IP Phone 3300 ICP Contents Call Handling About Your Phone Phone status indicators Dont cradle the handset Tips for Your Comfort and SafetyFor Users on Resilient 3300 ICP Systems To tilt your phone for better viewing Adjusting the viewing angleProtect your hearing Changing Handsets Speaker Volume Control Handset Receiver Volume ControlCustomizing Your Phone Ringer Control Language Change Feature KeysTo display information about a key To re-program a personal key Make a call Making and Answering CallsAnswer a call Phonebook Redial Saved Number RedialTo redial the last number that you manually dialed To save the last number that you manually dialed To store a Speed Call number Speed Call KeysTo dial a stored Speed Call number To store a personal Speed Call number Speed Call PersonalTo dial a stored personal Speed Call number Handsfree Operation Hold Call HandlingAuto-Answer Conference Split TransferConference Swap Add HeldTo move a call on Hold to another line appearance To alternate between the two parties To turn Call Forward on and off once it has been programmed Call ForwardTo program Call Forward Call Forward End Chaining Call Forward Remote Messaging Advisory Call Forward ForcedCall Forward Override To respond to a message waiting condition on your phone Messaging CallbackTo answer a Callback To check for messages from a remote station Messaging Cancel All Callbacks Messaging Cancel CallbackTo cancel a Callback To cancel all Callbacks Account Codes Using Advanced FeaturesCall Park Call Pickup Do Not Disturb CamponOverride Paging To enable or disable Handsfree Answerback To answer a page while using the handsetDirect Paging To page a party Headset Operation Reminder To mute the headset microphone Headset Operation with Feature Control SwitchTo answer a call To respond to a Group Page by using Meet Me Answer To turn Music on and off when the phone is idleMusic Group Paging / Meet Me Answer To flash a trunk while talking on an outside call Trunk Flash Record a Call To log into a Hot Desking phone the phone must be idle Hot DeskingTo log out of Hot Desking phone the phone must be idle To remotely log out a Hot Desking phone To return a call Call HistoryTo display the call history, and view call detail To delete all missed, answered, or outgoing call logs Tag CallTo delete a particular call from the call log To tag a malicious call Feature Access Codes