Call Handling

CALL HANDLING	12
Hold	12
Transfer	13
Conference	13
Conference Split	13
Add Held	14
Swap	14
Call Forward	15
Call Forward - Remote	16
Call Forward - End Chaining	16
Call Forward - Forced	17
Call Forward - Override	17
Messaging - Advisory	17
Messaging - Callback	18
Messaging - Cancel Callback	19
Messaging - Cancel All Callbacks	19
USING ADVANCED FEATURES	20
Account Codes	20
Call Park	20
Call Pickup	20
Campon	21
Do Not Disturb	21
Override	21
Paging	21
Direct Paging	22
Reminder	23
Headset Operation	23
Headset Operation (with Feature Control Switch)	24
Music	25
Group Paging / Meet Me Answer	25
Trunk Flash	26
Record a Call	27
Hot Desking	28
Call History	29
Tag Call	30
FEATURE ACCESS CODES	31

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Contents

IP Phone 3300 ICP Contents Call Handling Phone status indicators About Your Phone For Users on Resilient 3300 ICP Systems Tips for Your Comfort and SafetyDont cradle the handset Protect your hearing Adjusting the viewing angleTo tilt your phone for better viewing Changing Handsets Handset Receiver Volume Control Speaker Volume ControlCustomizing Your Phone Ringer Control Feature Keys Language ChangeTo display information about a key To re-program a personal key Making and Answering Calls Make a callAnswer a call Phonebook Redial Redial Saved NumberTo redial the last number that you manually dialed To save the last number that you manually dialed To dial a stored Speed Call number Speed Call KeysTo store a Speed Call number To dial a stored personal Speed Call number Speed Call PersonalTo store a personal Speed Call number Handsfree Operation Auto-Answer Call HandlingHold Conference TransferConference Split Add Held SwapTo move a call on Hold to another line appearance To alternate between the two parties To program Call Forward Call ForwardTo turn Call Forward on and off once it has been programmed Call Forward Remote Call Forward End Chaining Call Forward Override Call Forward ForcedMessaging Advisory Messaging Callback To respond to a message waiting condition on your phoneTo answer a Callback To check for messages from a remote station Messaging Cancel Callback Messaging Cancel All CallbacksTo cancel a Callback To cancel all Callbacks Using Advanced Features Account CodesCall Park Call Pickup Campon Do Not DisturbOverride Paging To answer a page while using the handset To enable or disable Handsfree AnswerbackDirect Paging To page a party Reminder Headset Operation To answer a call Headset Operation with Feature Control SwitchTo mute the headset microphone To turn Music on and off when the phone is idle To respond to a Group Page by using Meet Me AnswerMusic Group Paging / Meet Me Answer Trunk Flash To flash a trunk while talking on an outside call Record a Call Hot Desking To log into a Hot Desking phone the phone must be idleTo log out of Hot Desking phone the phone must be idle To remotely log out a Hot Desking phone To display the call history, and view call detail Call HistoryTo return a call Tag Call To delete all missed, answered, or outgoing call logsTo delete a particular call from the call log To tag a malicious call Feature Access Codes

Mitel 5020 manual Call Handling

Models: 5020

USING ADVANCED FEATURES