Call History

Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically.

To display the call history, and view call detail:

1.Press the Call History feature key. The total number of missed calls is displayed in brackets ( ), the number of new missed calls is indicated with a *.

2.To browse though the list of missed calls, press the Yes softkey, followed by the UP and DOWN keys to scroll through the list. To view answered or outgoing calls, press the No softkey (once for answered, twice for Outgoing). Use the UP and DOWN keys to scroll through the list of answered or outgoing calls.

3.To view the number of the call, press the Detail softkey while the call record is displayed. Pressing the Next softkey displays the time and date.

To return a call:

1.Display the call you want to return.

2.Do one of the following:

„If the call is internal, and the caller name is known, press the Call softkey. For unknown numbers, the Call softkey is not displayed.

„If the call is external, and you normally need to precede external calls with a digit such as 9, its likely that your system administrator has programmed your system to insert the 9 for you. In this case, pressing the Call softkey initiates the call immediately. Sometimes the system will be unable to complete the dialing automatically. When this happens, you are prompted to edit the dialed digits manually by placing a flashing cursor at the first digit position, using the --> softkey icon in the middle of the display. Use the --> softkey to move the cursor to the appropriate digit and press Clear to delete the digit. When you have deleted the required digits, type the correct digits to replace them. When you have the dial string edited to suit your needs, press the Call softkey to dial the number.

-29-

Page 33
Image 33
Mitel 5020 manual Call History, To display the call history, and view call detail, To return a call