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CALL BASICS

Make a Call

 ,IQHFHVVDU\SUHVV3+21(9,(:WRH[LWWKHFXUUHQWDSSOLFDWLRQ
 'RRQHRIWKHIROORZLQJ
3UHVVWKH6KLIW5HGLDOFRPPDQGNH\IROORZHGE\WKHTXLFNNH\DVVRFLDWHGZLWKWKHSDUW\\RX
ZDQWWRFDOO
'LDOWKHQXPEHUXVLQJWKHGLDOSDGNH\V)RUDQH[WHUQDOFDOOGLDOWKHRXWDFFHVVGLJLWXVXDOO\
IROORZHGWKHWHOHSKRQHQXPEHU
 &RQWLQXHWKHFDOOXVLQJWKHVSHDNHUSKRQHRUOLIWWKHKDQGVHW
1RWH7RXVHDOLQHRWKHUWKDQWKHSULPDU\RQHDVVLJQHGWRWKHSKRQHSUHVVRQHRIWKH /,1(NH\V
EHIRUH\RXGLDOWKHQXPEHU

Answer a Call

'RRQHRIWKHIROORZLQJ
/LIWWKHKDQGVHWRUSUHVV+$1'6)5((
7KHFXUUHQWDSSOLFDWLRQZLOOUHPDLQRSHQ
3UHVV3+21(9,(:WRH[LWWKHFXUUHQWDSSOLFDWLRQDQGWKHQOLIWWKHKDQGVHWRUSUHVV
+$1'6)5((
3UHVVLQJ3+21(9,(:ZLOODOORZ\RXWRVHHWKHFDOOHULQIRUPDWLRQ

End a Call

'RRQHRIWKHIROORZLQJ
7RHQGDKDQGVIUHHFDOOSUHVVWKH+DQGVIUHHNH\
7RHQGDKDQGVHWFDOOUHSODFHWKHKDQGVHW

Hold

To place a call on Hold:
3UHVV+ROG
,IWKHFDOOSODFHGRQKROGKDVD'66%/)RU/,1(NH\LWVLFRQIODVKHVZLWKKHOGFDGHQFH,IWKH
FDOOKDVQRDVVRFLDWHGNH\LWLVKHOGXQGHUWKH3ULPH/LQHFRPPDQGNH\
To retrieve a held call:
:KLOH\RXUH[WHQVLRQLVLGOHSUHVVWKH+ROGNH\
<RXDUHUHFRQQHFWHGWRWKHKHOGSDUW\
To retrieve a call from Hold at another extension:
3UHVVWKHIODVKLQJ/,1(NH\RUGLDODQGWKHQXPEHURIW KHH[WHQVLRQWKDWSODFHGWKHFDOORQ
+ROG

Transfer

To Transfer an active call:
 3UHVV7UDQV&RQIFRPPDQGNH\
 'LDOWKHQXPEHURIWKHQH[WSDUW\
 'RRQHRIWKHIROORZLQJ
7RFRPSOHWHWKHWUDQVIHUKDQJXS
7RDQQRXQFHWKHWUDQVIHUZDLWIRUDQDQVZHUFRQVXOWDQGWKHQKDQJXS
7RFDQFHOWKHWUDQVIHUDQGUHFRQQHFWWKHRULJLQDOFDOOSUHVVWKH&DQFHOFRPPDQG NH\
1RWH,IWKHFDOOLVXQDQVZHUHGLWUHWXUQVWR\RXUH[WHQVLRQ