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Mitel 5312 Call Park, Call Pickup, To park an active call, To retrieve a parked call

Models: 5312

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5312/5324 IP Phones User Guide

Call Park

The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party.

To park an active call:

1.Do one of the following:

•Press the Call Park feature key (must be programmed)

•Press (TRANS/CONF), and then dial *7#. The display shows PARKED@, followed by the park destination and parking spot index (if applicable). Example: PARKED@ 1234 @ 02.

2.Dial the directory number on which to park the call (not required if the number is programmed to the Call Park feature key).

3.To inform a user that a parked call is waiting, do one of the following:

•If automatic paging is enabled, announce the call and the park retrieve digits shown on the display.

•If automatic paging is disabled, press the programmed Page key, or dial **9, followed by the Paging zone number (if required). Then, announce the call and park retrieve digits shown on the display.

Note: Paging over a loudspeaker is not permitted in handsfree mode; you must use the handset or headset.

To retrieve a parked call:

1.Do one of the following:

•Dial the appropriate feature access code.

•Press the Call Park - Retrieve feature key (must be programmed).

2.Dial the directory number on which the call is parked (not required if the number is programmed to the Call Park feature key).

3.If there are multiple calls parked on the number, dial the two-digit index number to retrieve a specific call, or # to retrieve the longest parked call.

Call Pickup

To answer a call that is ringing at another phone in your Pickup Group:

1.Lift the handset.

2.Press the Pickup feature key or the Pickup softkey.

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Mitel 5312 manual do utilizador Call Park, Call Pickup, To park an active call, To retrieve a parked call

Contents

IP Phone Colocar uma Chamada em Conferência Communications Director General Notice Tips for Your Comfort and Safety Using Other Features Using the Line Interface Module 5324 IP Phone only 5312/5324 IP Phones User Guide About Your Phone IP Phone Elements of Your Phone Feature Function Ring/Message Indicators Using Your IP Phone with Mitel Unified Communicator ExpressSelecting Menu Options Line Interface Module For Users on Resilient 3300 ICP SystemsAdjust the viewing angle Tips for Your Comfort and SafetyDont cradle the handset Protect your hearingSpeaker Volume Control Handset Receiver Volume ControlCustomizing Your 5312/5324 IP Phone Ringer ControlLanguage Change Feature KeysTo display information about a key To program a personal keyPage Make a Call Making and Answering CallsAnswer a Call Emergency CallsTo enable or disable Auto-Answer To enable or disable Auto-Answer on a 5324 IP Phone onlyAuto-Answer Phonebook To answer a call when you hear ringbackTo end a call, do one of the following To use PhonebookRedial Redial Saved NumberSpeed Call Keys Handsfree Operation Speed Call PersonalHold Group ListenTransfer MuteConference Conference SplitAdd Held 5324 IP Phone only Call Forward SwapTo alternate between the two parties To program Call ForwardTo turn Call Forward on and off once it has been programmed Call Forward Remote I am HereCall Forward Forced 5324 IP Phone only Call Forward End ChainingCall Forward Override To force an incoming call to be forwardedMessaging Callback Messaging AdvisoryTo turn Messaging Advisory on To turn Messaging Advisory offTo cancel a Callback Messaging Cancel CallbackTo cancel all Callbacks Messaging Cancel All CallbacksUsing Other Features Account CodesAttendant Call Hold Remote Retrieve Call Pickup Call ParkTo park an active call To retrieve a parked callCampon Do Not DisturbOverride Direct Paging Handsfree Answerback Enabled PagingDirect Paging To answer a call using Handsfree Answerback Direct Paging Handsfree Answerback DisabledTo turn Handsfree Answerback off To end a Handsfree Answerback callTimed Reminder 5324 IP Phone only Direct Voice CallTo end a Direct Page call, do one of the following To make a Direct Voice CallHeadset Operation To disable Headset Operation To enable or disable Headset OperationMusic To answer a callGroup Paging / Meet Me Answer To respond to a Group Page by using Meet Me AnswerPhone Lock To make a GroupTo activate Phone Lock User PIN 5324 IP Phone onlyTo de-activate Phone Lock To change the User PINRecord a Call Trunk FlashTo flash a trunk while talking on an outside call To start recording while on a 2-party callTo listen to a recording Hot DeskingTag Call Hot Desk Remote LogoutCall History To remotely log out a Hot Desking phoneTo display the call history and view call detail Night AnswerTo return a call To delete all missed, answered, or outgoing call logsRelease Mobile ExtensionTo release from an attempted transfer or conference call To join a group Group PresenceTo leave a group To change another group members presence statusHandoff Personal Ring Groups To use Handoff to Push an in-progress call to the PRGTo Pull an in-progress call from another member of the PRG Using the 5310 Conference Unit with a Mouse Using Your 5324 IP Phone with the 5310 IP Conference UnitUsing the 5310 Conference Unit without a Mouse To place the conference unit in Presentation modePress Volume Up or Volume Down Line Interface Module Mode Using the Line Interface Module 5324 IP Phone onlyTo make a call using the Line Interface Module line To answer a call using the Line Interface Module linePress the Line Interface Module key Failover ModeEmergency Calls 5312/5324 IP Phones User Guide Feature Access Codes Feature Access Codes5312/5324 IP Phones User Guide 5312/5324 IP Phones User Guide