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Mitel UC360 manual Network Health, Ethernet Trace

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UC360 User Guide

Network Health

You will see a network health icon displayed when the alarm threshold is reached for packet loss on both audio and video calls.

The icon appears in the following locations:

•upper right hand corner next to the Network Status icon

•on a conference participant

The icon will only appear if there is congestion. If the packet loss falls below the alarm threshold during the call, the network congestion icon will disappear.

To see details while network congestion is occurring:

1.Press Menu then Settings .

2.Tap Network Congestion Info.

Ethernet Trace

The UC360 is configured to allow you to manually capture traces when network impairment is detected.

1.Press Menu then Settings .

2.Tap Start Ethernet Trace.

When the Start Ethernet Trace option is selected, a trace icon appears next to the network icon in the upper right hand corner. The trace icon will be visible for the duration of the trace, which is one minute.

Contact the System Administrator with details of the UC360 issue. Your administrator can also set an option so ethernet traces are captured automatically when network congestion occurs.

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Mitel UC360 manual Network Health, Ethernet Trace

Contents

UC360 COLLABORATION POINT USER GUIDEMITEL Trademarks UC360 User GuideChapter 1 UC360 New features Chapter 2 IntroductionChapter 3 About the UC360 Table of ContentsChapter 4 Conference App Chapter 5 Contacts AppChapter 6 Desktop Apps Introduction Emergency Calls Accessing Help Making a Conference CallAppendix B Using Picsel SmartOffice Appendix A External Keyboard - Supported KeysUsing MiCollab Conference Settings and PrivacyUC360 User Guide UC360 NEW FEATURES CHAPTERUC360 User Guide UC360 Release 2.1 New Features and Enhancements UC360 New featuresUC360 User Guide INTRODUCTION CHAPTERUC360 User Guide Introduction IntroductionUC360 Collaboration Point - Audio Enabled Conferencing UC360 Collaboration Point - Video Enabled ConferencingUC360 Product Variants Introduction Audio conferences for up to four partiesSupport for integration with Active Directory and LDAP Ability to display remote presentationsAbout This Document Related DocumentationABOUT THE UC360 CHAPTERUC360 User Guide About the UC360 About the UC360Main Screen - Conference App Function KeysFunction Button Press toMenu Bar Open the Settings menuMenu Button Press toAction and Display Control Icons IconPress to Tap to open the Contacts App, select a contact and make a callStatus Bar Status Icon/InformationWhat it means Network Health Ethernet TraceUsing Gestures Adjusting the In-Call VolumeAdjusting the Ringer Volume Adjusting BrightnessOptional Settings Sound/Keyboard ClickKeypad Home Screen Using Clean Mode Using the KeyboardUnmounting Media UC360 User Guide CONFERENCE APP CHAPTERUC360 User Guide Accessing Help Emergency CallsTo make an Emergency Call IntroductionAdjusting the Camera Making a Conference CallPreparing for a Video Call Activating the HDMI DisplayMaking an Audio or Video Conference Call Using Self View Adding Calls to a Conference About Incoming Calls Placing a Conference Call on Hold To put an individual caller on holdTo retrieve the held call To put the entire conference on holdTo talk with a caller privately Tap Hold on the conference avatars for the individual participantsTalk to the remaining party Muting a Conference Call To mute a callTo unmute a call To mute ALL microphones, including any extension microphonesEnding a Conference Call To end the entire conference callTo end a call with a single participant Cleaning Up after a Conference Call Additional Information You May Need to Know Audio CallsVideo Calls Conference Call Avatar UC360 User Guide CONTACTS APP CHAPTERUC360 User Guide About Contacts Finding ContactsContacts App Calling a Contact Once you tap a contact name, the following screen pops upTask ActionSearching for a Contact Using the Keypad You can use the keypad to dial a numberThe following screen is displayed TaskWhat is a URI? Dialing a URIUC360 User Guide DESKTOP APPS CHAPTERUC360 User Guide About Using Desktop Applications Displaying and Sharing PresentationsDisplay a Presentation on a Video Call Displaying your presentationUsing the Presentation Controls Selecting What Participants See on the Display More About Video CallsPaused Applications update screen image Tips on Presentation Sharing and Videoto close all apps TaskAccessing More Functionality While in Applications To return to your application if interruptedUsing MiCollab Conference Using the Browser UC360 User GuideOpening Attachments from Web-based Email Support for Web-Based Media Dialing Phone Numbers from the Web BrowserTo dial a number Settings and Privacy Notes About Dialing Numbers from the Web BrowserUsing SmartOffice Launching SmartOfficeLimitations of Using Picsel SmartOffice and Google Docs on the UC360 Clicking Web Links in Smart Office DocumentsUsing Cisco WebEx Using Join.Me Limitations of Using join.meSome Practical Applications for join.me Using Remote RDP Setting Up Your Computer to Use Remote DesktopLaunching Your RDP Session 2. On the left hand side, select Remote SettingsTo allow your PC to share information you must 1. Go to Control Panel in your PC and select SystemYour Windows login screen is shown Pre-Saved Remote Computer Using Remote VNC Basic Rules on How Presentation Sharing Works UC360 User Guide APPENDIX A EXTERNAL KEYBOARD - SUPPORTED KEYSUC360 User Guide External Keyboard - Supported Keys External Keyboard - Supported KeysQwerty Keyboard Support SmartMiCollab RemoteExternal Keyboard - Supported Keys Azerty Keyboard Support UC360 User GuideExternal Keyboard - Supported Keys UC360 User Guide USING PICSEL SMARTOFFICE APPENDIX BUC360 User Guide Using Picsel SmartOffice UC360 SmartOffice SupportEditing User Interface Basics UC360 SmartOffice Limitations