Mitsubishi Electronics WD-Y57aa manual NetCommand Symptom Remarks, TV Guide On Screen

Appendices 117

Appendix E: Troubleshooting, continued

NetCommand

Symptom		Remarks
1.	Cannot see the A/V Receiver menu.	The A/V Receiver is not connected to any video input of the TV.
		To check the A/V Receiver menu, temporarily plug into an unused
		input of the TV, such as Input 3. Exit the Auto Input Sensing screen
		and select Input 3 from the Input Selection menu. Press MENU.
2.	NetCommand unable to learn specific device	• Device does not use IR format for remote control signal. ITT
	keys.	and RF formats cannot be learned.
		• Room lighting may affect the signal. Have the remotes very
		close (6 inches or less) to the TV during Learning.
		• If learning a Mitsubishi remote control, make sure slide switch
		is not set to TV position.
		• Some, but not all, device key functions can be learned by
		NetCommand. For example, POWER and PLAY may be
		learned, but other functions may not.
		• The signal from the remote control may not be strong
		enough. Insert fresh batteries and try Learning again.
3.	The A/V Receiver is the selected audio	Check to see if the A/V Receiver power is turned on. After the
	source but there is no sound.	power is turned on, redisplay the Input Selection menu and press
		ENTER to allow NetCommand to correctly select the A/V Receiver
		input.

TV Guide On Screen

(see the separate TV Guide On Screen® Interactive Program Guide User’s Manual for detailed information)

	Symptom	Remarks
1.	TV Guide On Screen® system shows no	• Program listings are downloaded while the TV is off and the
	program listings.	cable box is left on. It may take up to 24 hours to begin to
		receive TV program listings. It may take up to one week to
		receive all eight days of TV program listings.
		• Invalid ZIP code was entered at the initial TV Guide On Screen
		system setup. Select NetCommand from the main TV menu,
		then Guide and enter the correct ZIP code.
		• Check the connections between the TV and the TV Guide On
		Screen input (cable, antenna or cable box and IR cable). At
		least one antenna connection must be associated with the TV
		Guide On Screen system to receive program listings.
		• When using CableCARD™, the cable company may have
		converted the TV Guide On Screen host channel to a digital
		format and lost the information. Connect an antenna to
		ANT 2 and memorize the antenna channels in the TV Setup
		menu. Add ANT 2 to the TV Guide On Screen setup in the
		NetCommand menu. You may be able to download from the
		antenna information for both cable and antenna.
2.	TV Guide On Screen system program list-	• Incorrect ZIP code was entered at initial TV Guide system
	ings don’t match actual programs	setup. Select NetCommand menu, then Guide to enter the
		correct ZIP code.
		• For cable programs, there may be more than one cable
		company in your ZIP code. Refer to the TV Guide On Screen
		system manual for instructions on the Setup Service.
3.	TV Guide On Screen system does not	• Cable box is not set up in NetCommand. The TV Guide On
	change channels on the cable box.	Screen system uses NetCommand to control the cable box
		and VCR. To correct, select the cable box in the Input Selec-
		tion menu, open the NetCommand menu, and select Learn.
		See chapter 3, “TV Setup.”
		• NetCommand IR emitter is not in place or properly positioned
		in front of the cable box remote sensor.