IDV380/IDV490 Fireplace Insert

TROUBLESHOOTING

WARNING

Turn appliance OFF and allow to cool be- fore servicing. Only a qualified service per- son should service and repair the heater.

NOTE: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

 

 

Piezo ignitor will not light the

1.

Defective ignitor

1.

Check connections to ignitor. Replace

pilot after repeated pressing

 

 

 

ignitor if ignitor connections are good,

of piezo ignitor.

 

 

 

but there is no spark.

 

 

2.

Misaligned spark electrode

2.

Check for spark arcing from the elec-

 

 

 

 

 

trode to pilot. Adjust and retighten.

 

 

 

 

 

Pilot will not stay lit.

1. Defective thermocouple.

1.

Check for proper connection of ther-

 

 

 

Loose thermocouple

 

mocouple to rear of valve.

 

 

2.

Air in gas line

2.

Bleed line. Contact dealer

 

 

3.

No gas

3.

Check shutoff valve and gas supply

 

 

 

 

 

(LPG tank)

 

 

 

 

Burner will not light when

1. Defective switch

1.

Check switch connections. Jump

valve and burner switch are

 

 

 

wires at switch.

both on.

2. Defective thermopile

2.

Check connections to valve. Contact

 

 

 

 

 

dealer.

 

 

3.

Thermostat set too low/defective

3.

Turn up thermostat to start unit.

 

 

 

 

 

Check thermostat connections.

 

 

 

 

 

 

 

 

1.

Normal condition

1.

Allow appliance to warm up. Glass

Glass fogs up

 

 

 

will clear. Additives in the gas may

 

 

 

 

 

dirty glass. Clean glass when cool.

 

 

 

 

 

 

 

 

1.

Normal during start up

1.

Flames will yellow as appliance

Blue flames

 

 

 

heats up.

 

 

 

 

 

 

 

 

1.

Flame impingement

1.

Check log position. Open shutters to

Sooting

 

 

 

increase primary air.

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Monessen Hearth IDV490NVC, IDV490PVC, IDV380NVC, IDV380PVC manual Troubleshooting

IDV380NVC, IDV490NVC, IDV380PVC, IDV490PVC specifications

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One of the standout features of the Monessen Hearth models is their impressive heating capabilities. The IDV490NVC and IDV490PVC are designed for larger spaces, providing up to 37,000 BTUs, while the IDV380NVC and IDV380PVC are suitable for medium-sized areas, delivering up to 30,000 BTUs. This makes each fireplace an ideal choice for various residential applications, accommodating different room sizes and heating needs.

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