Getting Help, Reaching Sprint Customer Service

Getting Help

Visit www.sprint.com

You can go online to:

Access your account information.

Check your minutes used (depending on your Sprint service plan).

View and pay your bill.

Make your life easier by enrolling in Sprint online billing and automatic payment.

Purchase accessories.

Shop for the latest phones.

View other Sprint service plans and options.

Learn more about the Sprint Power Vision Network and other great products like games, ringers, screen savers, and more.

Reaching Sprint Customer Service

You can reach Sprint Customer Service many different ways:

Dial *2Son your phone.

Sign on to your account at www.sprint.com.

Call us toll-free at 1-888-211-4727.

Receiving Automated Invoicing Information

For your convenience, your phone gives you access to invoicing information on your Sprint account. This information includes balance due, payment received, invoicing cycle, and an estimate of the number of minutes used since your last invoicing cycle.

6Section 1A: Setting Up Service

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Motorola L7c manual Getting Help, Reaching Sprint Customer Service, Receiving Automated Invoicing Information

Contents

Phone User Guide Motoslvrtm L7c by Motorola Software Copyright Notice Table of Contents 2G. Using the Phone’s Calendar and Tools 2C. Setting Your Phone’s Security2F. Using Contacts 2H. Using Your Phone’s Voice Services 2L. Using Bluetooth 2J. Using the Built-in Camera2K. Using the Built-in Media Player 3A. Sprint Service Features The Basics 4A. Important Safety Information 4B. Motorola’s Warranty Welcome to Sprint Welcome and thank you for choosing Sprint Phone IntroductionGuide Want to keep track of your minutes? Iii Your Phone’s Menu Contacts On Demand Music Media Player Settings Vii Viii Time and Date Incoming Calls Auto Answer Voice Guide Page Getting Started Setting Up Service Setting Up ServiceThis Section Unlocking Your Phone Getting Started With Sprint ServiceSetting Up Service Determining If Your Phone Is Already Activated Setting Up Your Voicemail To set up your voicemail Account Password Voicemail Password Sprint Account PasswordsSprint Power Vision Password Getting Help Reaching Sprint Customer ServiceReceiving Automated Invoicing Information To access Operator Services Sprint Operator ServicesTo access automated invoicing information SprintPage Using Your Phone Phone Basics Phone Basics Front View of Your Phone Your PhonePhone Basics Door Latch Connector Camera Lens Speaker Back View of Your Phone Key Functions Phone Basics Viewing the Display Screen Phone Basics Features of Your Phone Phone Basics Accessories Turning Your Phone Off Turning Your Phone On and OffTurning Your Phone On To turn your phone on Using Your Phone’s Battery and Charger Battery Capacity Battery Use and Maintenance Installing the BatteryTo install the Li-Ion battery Phone Basics Removing the Battery Charging the BatteryTo remove your battery Using the Charger To use the charger provided with your phone Tip Selecting Menu Items For example, if you want to see your volume settingsNavigating Through Phone Menus Help To display your phone number Displaying Your Phone Number Select M Contacts My Phone # Making Calls To make a call using your keypadMaking and Answering Calls Dialing Options Answering Calls To answer an incoming call Missed Call Notification Answering a Roam Call With Call Guard EnabledTo disconnect a call when you are finished Calling Emergency Numbers To exit Emergency mode To select Emergency mode options In-Call Options Enhanced 911 E911 Information End-of-Call Options Saving a Phone Number To save a number from standby modeDialing and Saving Phone Numbers With Pauses Plus + Code Dialing To make a call using Plus Code DialingTo dial or save phone numbers with pauses Dialing From Contacts Abbreviated DialingTo dial directly from a Contacts entry For Speed Dial locations 10-99 Two-Touch Dialing Using Speed DialingFor Speed Dial locations 2-9 One-Touch Dialing For Speed Dial locations 100-999 Three-Touch Dialing To change the character input mode Selecting a Character Input ModeEntering Text Entering Characters Using Word English Text Input To enter a word using Word English Text Input To add a word to the Word English Text Input database Entering Characters Using Multi-Tap ModeAdding a Word to the Word English Database To enter characters by tapping the keypad Characters scroll in the following order Entering Numbers and SymbolsTo enter symbols To enter numbers Controlling Your Phone’s Settings Ringer Types Sound SettingsControlling Your Phone’s Settings Selecting Ringer Types for Voice Calls To adjust your phone’s volume settings Adjusting the Phone’s Volume SettingsSelecting Ringer Types for Calendar and Alarm Selecting Ringer Types for Messages Alert Notification To enable or disable alert soundsSelect M Settings Sounds Key Tone Key Tones To activate Silence All Silence AllTo deactivate Silence All Changing the Text Greeting Display SettingsTo change the backlight setting Changing the Backlight Time Length To select the display screen’s menu style Changing the Phone’s Menu StyleChanging the Clock Display To change the clock’s appearance on the standby screen To change additional display settings Changing Other Display SettingsPress M Settings Display Location Settings To enable your phone’s Location feature Setting Incoming Text Message Notification Messaging SettingsSetting Message Alerts SMS Text Messages To add a signature to each sent message Auto-Signing for Text MessagesAutomatically Adding a Callback Number To add a callback number to each sent message To edit or delete a preset message Managing Preset MessagesTo add a new preset message SMS Voice Messages Press M Messaging Settings Voice SMSTo assign a name to your SMS Voice messages Press M Settings Others Airplane Mode Airplane ModeTo set your phone to Airplane Mode No Service To turn TTY Mode on or off TTY Use With Sprint ServicePress M Settings Others TTY Emergency Calling To set call answer mode Phone Setup OptionsCall Answer Mode Shortcuts To set special options to making dialing easier Calling OptionsDisplay Language To assign a language for the phone’s display Voice Guide Press M Settings Others Voice GuideTo set your Voice Guide options Setting Your Phone’s Security Setting Your Phone’s Security Select M Settings Security Accessing the Security MenuTo access the Security menu Phone Security Locking Your Phone Using Your Phone’s Lock FeatureChanging the Lock Code To enable or disable KeyGuard Calling in Lock ModeTo place an outgoing call in lock mode Press M Settings KeyGuard To add or change a special number Using Special NumbersSelect Special Numbers Limiting Use of Your Phone Limiting Access to ContactsTo limit access to your Contacts Select Limit Use Lock Contacts To limit access to the Web Limiting Web AccessLimiting Access to Pictures & Videos To limit access to your pictures and videos To limit outgoing calls Limiting Outgoing CallsLimiting Incoming Calls To limit incoming calls To reset your phone Resetting Your PhoneSelect Erase Contacts or Erase My Content Erasing Data To change your Net Guard settings To enable or disable Sprint Power Vision servicesNet Guard Update Vision Profile To update your profile Controlling Your Roaming Experience Roaming Roaming on Other Digital Networks Understanding RoamingRecognizing the Roaming Icon Controlling Your Roaming Experience Checking for Voicemail Messages While Roaming To check your voicemail while roaming To set your phone’s roam mode Setting Your Phone’s Roam ModeSet Mode Press M Settings Roaming Set Mode To turn Call Guard on or off Using Call GuardPress M Settings Roaming Call Guard To place roaming calls with Call Guard on Press M Settings Roaming Data Roam Guard Using Data Roam GuardTo set a distinct ringer when Call Guard is on To turn Data Roam Guard on or off Managing Call History Call History Press M Call History Viewing HistoryTo view a Call History entry Managing Call History Call History Making a Phone Call From Call History Call History OptionsTo place a phone call from Call History To save a phone number from Call History Saving a Phone Number From Call HistoryPrepending a Phone Number From Call History To prepend a phone number from Call History Erasing Call History To erase Call History Using Contacts Contacts Using Contacts About Contacts Contacts To find Contacts entries by name Finding Contacts EntriesFinding Names Press M Contacts Find Name Finding Speed Dial Numbers Press M Contacts Speed Dial #s To add a new Contacts entry Creating a Contacts EntryAdding a Phone Number to a Contacts Entry Press M Contacts Add New Entry Changing Speed Dial Numbers Assigning a Ringer or Picture to an Entry Select Add Picture or Assign Ringer Assigning an Email Address or Web AddressTo assign a ringer or picture to an entry To assign an email address or Web address to an entry To assign a Memo to an entry Assigning a MemoEditing a Contacts Entry To edit a Contacts entry Press M Contacts Manage Contacts View Groups Managing Your ContactsTo view your Groups To create your own custom Group Press M Contacts Manage Contacts Add Distribution List Working With Distribution ListsTo create a Distribution List To view a Distribution List To delete all the Contacts entries stored in your phone Deleting All ContactsViewing Memory Status Press M Contacts Manage Contacts Delete All Contacts Press M Contacts Services Dialing Sprint ServicesTo dial a service from your Contacts To dial a service from standby mode using your keypad Using Your Phone’s Calendar Using Your Phone’s Tools Using the Phone’s Calendar and ToolsUsing the Phone’s Calendar and Tools Tools Using Your Phone’s CalendarAdding an Event to the Calendar To add an event Viewing Events Event AlertsEvent Alert Menu To view your scheduled events Going to Today’s Date Changing to Weekly ViewErasing an Event To delete events scheduled before a specific time and date Erasing Old EventsErasing All Events To delete all scheduled events To use the alarm clock Using Your Phone’s ToolsUsing the Alarm Clock 103 To use the calculator Using the CalculatorUsing the World Clock To view the time in over 50 different locations Voice Services 105 Calling Contacts Entries Using Call Name or #Using Your Phone’s Voice Services To place a phone call to a Contacts entry To call a number that is not stored in your Contacts Using Send Voice SMS Name or #Calling Phone Numbers Digit Dialing To send an SMS Voice message Using Send Text Name or # To launch Text Messaging and address a message To launch Picture Mail and address a message Using Send Picture Name or #109 To enable or disable Choice Lists Setting Up Voice RecognitionUsing Choice Lists Sensitivity To adapt Digit Dial to your voice To adjust the Sensitivity settingAdapting Digit Dial 111 Customizing Audio Prompts Select Settings SoundTo turn audio prompts on or off Select Sound Name Settings Speed or Volume Adjusting Audio Prompt Speed and VolumeTo adjust the speed or volume of name playback 113 Working With Voice Recognition Using Go To AppTo open an application or menu using Voice Recognition Lookup Name To see and hear status information Using Check Item115 To create a new Voice Record Voice RecordsRecording Voice Records Press M Tools Voice Records To play the Voice Records you have recorded Changing Voice Record SettingsPlaying Voice Records To change your Voice Record maximum length and tone Using Other Voice Record Options To rename, set as ringer, or delete a Voice Record MicroSD Card Using the microSD Card119 Inserting the microSD Card Using Your Phone’s microSD Card and AdapterUsing the microSD Card To insert the microSD card into your phone 121 Removing the microSD Card To remove the microSD card from your phone Viewing the microSD Card Indicator 123 To remove the microSD card from the microSD adapter Using the microSD AdapterTo insert the microSD card into the microSD adapter To transfer data from your microSD card to your PC 125 Placing Music Files on the microSD to Play on Your Phone To format your microSD card Working With the microSD CardFormatting the microSD Card Select Format External Memory. a warning will be displayed Using the Built-in Camera Using the Built-in Camera To take a picture Taking PicturesCamera Press M Pictures & Video Camera After Picture Options Camera Options To begin the Self Timer Setting the Self Timer131 Using the Zoom To use the zoom My Picture Options Storing PicturesMy Pictures To view the pictures stored My Pictures Using the Built-in Camera Select Move To External Memory and then press M Storing Pictures In Your microSD CardTo save a picture to the microSD card 135 To record a video Shooting VideosAfter Video Options Select M Pictures & Videos Camcorder Camcorder Options 137 Using the Built-in Camera My Videos Options Storing Your VideosMy Videos To view the videos stored in My Videos Using the Built-in Camera To save a video to the microSD card Storing Videos in Your microSD CardPlaying Video Clips Stored in Your microSD card To play a video clip stored in your microSD card To send pictures from My Pictures Sending Pictures and VideosSending Pictures From My Pictures Select Send to recipients and press M To send pictures and videos from the Messaging menu Sending Videos From My VideosTo send videos from My Videos 143 Using the Built-in Camera To create your Sprint Picture Mail password Using Sprint Picture MailCreating Your Sprint Picture Mail Password 145 To visit the Sprint Picture Mail Web site Visiting the Sprint Picture Mail Web SiteUploading Pictures & Videos To upload pictures or videos directly from your phone Working With Pictures Stored Online Viewing Pictures and VideosSending Pictures and Videos Managing Pictures Downloading Pictures and Videos to Your Phone Select Share Album name Sharing AlbumsTo send an album from the Sprint Picture Mail Web site 149 Using the Built-in Media Player Using the Built-in Media Player Media Player Your Multimedia Channel Options151 Accessing Media Players Channel Listings To access your media player and channel listings Select M Media Player Playing a Video or Audio ClipTo select and play a media clip 153 Multimedia FAQs Are the videos that Im viewing live videos? How can I cancel service if I decide I dont want it? 155 Using the Built-in Media Player Using Bluetooth Using Bluetooth157 To turn Bluetooth on or off Turning Bluetooth On and OffBluetooth Status Indicators Select M Bluetooth Setup To change the default Bluetooth name Setting Up Your BluetoothYour Phone’s Bluetooth Name Find Me Select M Bluetooth Handsfree To pair your phone with another Bluetooth devicePaired Devices Press M Bluetooth Find Me Waiting for PairingYour Phone’s Bluetooth Address To view your phone’s Bluetooth address Using Bluetooth Sprint Service Features Sprint Service Features The Basics Sprint Service Features The Basics Sprint Service Using VoicemailSetting Up Your Voicemail Voicemail Notification Sending an Incoming Call to Voicemail Using One-Touch Message AccessUsing Another Phone to Access Messages Retrieving Your Voicemail Messages Setting Up Group Lists Using Expert ModeVoicemail Options Voicemail-to-Voicemail Message Reply Sprint CallbackVoicemail-to-Voicemail Message Voicemail-to-Voicemail Message Forwarding Voicemail-to-Voicemail Receipt Request Clearing the Message IconExtended Absence Greeting Voicemail Menu Key To compose an SMS Text message Using SMS Text MessagingSending a Text Message 171 Text Messaging Inbox Using Preset MessagesReplying to SMS Text Messages To reply to an SMS Text message To activate SMS Voice messages Using SMS Voice MessagingActivating SMS Voice Messaging 173 To play an SMS Voice message from the main menu Playing an SMS Voice MessageComposing SMS Voice Messages To compose an SMS Voice message Select Voice SMS Replying to SMS Voice MessagesTo reply to an SMS Voice message 175 Responding to Call Waiting Using Caller IDTo switch back to the first caller To respond to an incoming call while you’re on a call To make a Three-Way Call Making a Three-Way Call177 To activate Call Forwarding Using Call ForwardingTo deactivate Call Forwarding Updating Phone Software To update your phones software179 Sprint Voice Command Sprint Voice Command It’s Easy to Get Started Getting Started With Sprint Voice CommandVoice Command 181 Creating Your Own Address Book To make a call with Sprint Voice Command Making a Call With Sprint Voice Command183 Getting Information With Sprint Voice Command To access information using Sprint Voice Command Safety and Warranty Information Important Safety Information Important Safety Information Important Safety Information General Precautions187 Exposure to Radio Frequency RF Energy Safety and General InformationOperational Precautions External Antenna Care Product Operation Follow Instructions to Avoid Interference ProblemsRF Energy Interference/Compatibility 189 Driving Precautions Implantable Medical Devices Potentially Explosive Atmospheres Operational WarningsAutomobile Air Bags Damaged Products Choking Hazards Glass Parts Repetitive Motion Seizures/Blackouts193 FCC Notice To Users Hearing Aid Compatibility 195 Important Safety Information Information Battery Tips197 Specific Absorption Rate Data 199 Information From the World Health Organization Product Registration Export Law Assurances Owner’s RecordPhone Guide Proprietary Notice 201 Wireless The New Recyclable California Perchlorate Label 203 Smart Practices While Driving Drive Safe, Call SmartSM 205 Motorola’s Warranty Motorola’s Warranty Warranty Warranty What Does this Warranty Cover?Products and Accessories Products Covered Length of Coverage Exclusions Exclusions Software209 Who Is Covered? What Will Motorola Do? How to Obtain Warranty Service or Other Information 211 What Other Limitations Are There? Service and Repairs 213 Index Index Safety Index Index