Motorola ST7762 Troubleshooting

102

Q.I tried to place a call but received an alternating high/low

tone.

A. This sound means your call did not connect to the network. Most likely, you

dialed the number too soon after turning the phone ON. Wait until the NS

indicator disappears before placing a call.

An alternating tone may also indicate that your phone’s signal is blocked.

Make sure the antenna is fully extended and move clear of any obstructions,

like bridges, parking garages, tall buildings, etc.

Q.Whenever I turn the phone ON, the display says: Invalid

Battery. What does this mean and why am I not able to charge

the battery?

A. Your wireless phone uses the Motorola Expert Performance (E•P) Charging

System. The E•P system enables the built-in charger to communicate with

attached batteries and tailor its charging cycle to optimize performance.

If you see Invalid Battery when you power up the phone, the built-in

charger is not able to communicate with the battery and cannot charge it.

You could see this message for several reasons. The most likely one is that

the battery is not a Motorola original and it does not have the appropriate

E•P technology. We recommend that you use only Motorola original

batteries and accessories and that you store your batteries in their protective

covers when not in use.

Q.My phone started beeping, and the display says: 1 Call

Unanswered. What happened?

A. Someone tried to call you while you were in an area where the signal was

weak. Press Ç to clear your display, extend your phone’s antenna, and

avoid obstructions like tunnels, parking garages and tall buildings whenever

possible.

Q.My phone was stolen. What should I report and to whom?

A. Report a stolen phone to the police and to your Service Provider (the

company that sends you your monthly wireless service bills).

Troubleshooting

Contents

Main Welcome Guide Overview Guide Overview Page Page Page Page Page Page 07/07/98 Getting Started The Digital StarTAC Package Content Options Package Content Options Your phone and accessories may not look exactly as pictured. Attaching the Main Battery Cover Battery Covers Introduction to Batteries Attaching the Auxiliary Battery Cover Introduction to Batteries Removing the Auxiliary Battery Cover Main Battery Removal To remove a battery: Main Battery Installation To install a battery: 3. Auxiliary Battery Removal To remove the auxiliary battery: Auxiliary Battery Installation Page Page Page Phone Overview Using the Smart Button The Basics Turning Your Phone On Page Page Page Placing and Ending Calls Placing a Call A A There are three ways to end a call: Ending a Call Receiving Calls Receiving Calls (or Redialing Numbers Automatic Redial AA Your phone keeps track of the last ten numbers you have dialed. Redial Page Basic Tone Controls q q Z Z q q Z Z Your Phone & Its Shortcuts A A Your Phone & Its Shortcuts The Usual Shortcuts will perform that function. Using Memory Making the Most of Memory Storing Names and Numbers 2. 3. or 4. Entering Names 1. z z 2. 3. Recalling from Memory Recall by Name 1. a a 2. Recalling from Memory Recall by Memory Location aa twice then press qq To erase a memory entry: Clear an Entry Recall Shortcuts Scratchpad 1. 2. or & Pause Dialing a a Using Pause Dialing Using Memory Linking 1. a a 2. a a 3. a a 1. 2. Using Calling Cards Storing Calling Card Numbers 1. 2. 3. a a 4. aa until you hear a high tone, and press aa a a 5. Using Messaging * Press ZZ Receiving Messages Press Viewing Your Caller IDs 1. 2. Z Z 3. Caller ID Options Checking Your Voice Mail Z Z a a Voice Mail Options Reading Your Messages or ZZ aa 4. Message Options The Works p l c P zz or qq q q Phone Book Phone Book Recalling By Name Recalling By Location Phone Book Status You can use this feature to see how many of your Phone Books 99 locations have been used. 3. 5. Storing a New Number 3. Z Z a a 6. Viewing Your Number Use this feature to view your phones currently active number. Number Preference When Placing Calls: When Receiving Calls: Editing a Memory Location Editing (contd) 6. a a 7. or Call Timers CallTimers Getting to Call Timers... Z Z Viewing the Individual Timer Viewing the Resettable Timer Z Z a a Viewing the Cumulative Timer Resetting the Timer Keep in mind: The shortcuts will not work if the Resettable Timer is already set at zero. Z Z 3. Auto Display Individual Timer One Minute Audible Timer Repeating Audible Timer Single Audible Timer 3. Z Z a a Tone Controls Tone Controls Silent Mode Selecting a Ringer Style Ringer or Vibrator Selection Keypad Tones 3. Z Z 4. Transmit Tones Message Reminder Service Tones Keep in mind: Your phone will always beep if a call is dropped. Z Z Lock/Security Lock/Security Auto Lock (or Emergency Call 4. 3. Storing an Emergency Call Number Placing an Emergency Call Secure Options Submenu Viewing the Lock Code To view the three-digit lock code: Changing the Lock Code 4. A A 5. A A or 4. Z Z A A 5. A A or Secure Options Submenu Service Level Your phone has two service levels: 4. Z Z A A 5. Z Z A A Phone Options Phone Options Feature Review , , . Page Call Options Submenu Automatic Answer Turn Auto Answer ON to have your phone automatically answer incoming calls after two ring cycles. Instant Redial When placing calls, you may hear a fast busy signal and see Z Z 5. 4. Z Z 5. A A Page Page Display Options Submenu Auto Hyphen Displaying the 24-Hour Clock Service Light Z Z System Options Submenu Page Page Page Page Page Troubleshooting A C D Page M N P R S W Reference Patent Information Manufactured under one or more of the following U.S. patents: Other patents pending. A Index B C D E F G H I O P R S T U V Y Z