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ensure your phone is secure
ensure your phone is secure
■Small Business customers opening an Orange account receive Orange Care free of charge for the first 12 months.
Small Business customers will receive a free replacement for their lost, stolen and damaged phones, sent out within 24 hours of our acceptance of your claim.
manufacturer’s warranty
If you do not have Orange Care you still receive a
ensure that only authorised people can use your phone
If your phone’s SIM Card PIN is activated,
a
to 1111. To increase your phone’s security you can change the PIN to a number only you know.
What if I enter the wrong PIN?
If you enter an incorrect SIM Card PIN or PIN2 three times in a row, your SIM Card will block. You will need a PUK (personal unblocking key) to unblock your SIM Card.
Call customer services on 07973 100 150 if you are a pay monthly customer or 07973 100 450 if you are a pay as you go customer for details on how to unblock your phone.
Do not attempt to guess the PUK code. If you enter your PUK code incorrectly 10 times in a row, you will permanently block your SIM Card and you may have to return your phone to Orange.
To activate your SIM Card PIN:
1Press 
. Scroll to and select Settings, then Security.
2Scroll to SIM PIN and press CHANGE.
3On is highlighted, press SELECT. Enter your four digit PIN, this is preset to 1111. Press OK
Note: If you enter an incorrect PIN code, three times in a row, your SIM Card is disabled and your phone displays SIM Blocked.
To turn your phone on once SIM Card PIN is activated:
1When you switch your phone on, Enter PIN will appear in your display.
2Enter the
To change your SIM Card PIN:
1Press 
. Scroll to and select Settings.
2Scroll to Security and press SELECT.
3Scroll to New Passwords and press Select, then scroll to SIM PIN and press CHANGE.
4Enter your current PIN and press OK.
5Enter your new PIN code and press OK. Enter the new code again and press OK.
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