Care will automatically cease. Orange
will refund to you a pro rata proportion
of the premium for the balance of each
complete month remaining of that
period unless you have already made
a claim on the policy in which event no
refund will be due.
11.5 In the event you switch from a pay as
you go service plan to a pay monthly
service plan which includes Orange
Care then from the date such
switching takes effect you will be
covered by Orange Care for the
unexpired balance (if any) of any
period under clause 8.1 calculated
from the day your phone was first
registered on the Orange network.
11.6 In the event you switch from a pay
monthly service plan inclusive of
Orange Care to a pay as you go
service plan Orange Care will
automatically cease.
11.7 In the event that you wish to switch
from a pay monthly service plan for
which Orange Care has been
purchased as an optional extra Orange
Care will automatically cease but in
such event you will not be entitled to
any refund of premiums paid.
12 claims
12.1 To make a claim under this
Insurance you should call 150 from
your Orange pay monthly phone or
07973 100 150 from any other
phone if you are a pay monthly
customer. Pay as you go customers
should call 451 from their Orange
phone or 07973 100 451 from any
other phone. Small Business
customers should call 345 from their
Orange phone or 07973 100 345
from any other phone and Business
Solutions customers should call 158
reference
147
10.3 You may request that the policy is
terminated at any time during the 12
month period in which event Orange
will refund to you a pro rata proportion
of the premium for the balance of
each complete month remaining of
that period unless you have already
made a claim on the policy in which
event no refund will be due.
11 switching between Service Plans
11.1 In the event that you wish to switch
from one pay monthly service plan to
another both of which include Orange
Care, or, from one pay monthly
service plan to another both of which
require Orange Care to be purchased
as an optional extra then Orange Care
will continue unaffected.
11.2 In the event that you wish to switch
from a pay monthly service plan which
includes Orange Care to a pay
monthly service plan which requires
Orange Care to be purchased as an
optional extra the inclusive Orange
Care will automatically cease.
11.3 In the event that you wish to switch
from a pay monthly service plan which
requires Orange Care to be purchased
as an optional extra to a pay monthly
service plan which includes Orange
Care then from the date such
switching takes effect you will be
covered by Orange Care for the
unexpired balance (if any) of any
period under clause 8.1 calculated
from the day your phone was first
registered on the Orange network.
11.4 In the event that you wish to switch
from a pay as you go service plan for
which Orange Care has been
purchased to a pay monthly service
plan which requires Orange Care to be
purchased as an optional extra Orange
reference
146
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