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Motorola V545 UK D4.qxd 20/10/04 11:27 AM Page 136

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or damaged you will be entitled to a replacement or repair “free of charge” subject to payment of the administration fee as detailed in clause 9.6, subject to compliance with all the following terms and conditions of the policy. For your information an authorised user is the Orange registered customer, other users officially notified to Orange by the customer and authorised by Orange, the registered customer’s spouse/partner, members of his/her immediate family, all of whom would normally reside at the registered customer’s address and employees of the registered customer who use the phone with permission of the customer.

3.1Loss, theft or malicious damage claims must be reported to the Police immediately but in any event within 24 hours of discovery of the occurrence. In respect of claims arising outside the United Kingdom please refer to Clause 6.14.

3.2Your claim must be reported to Orange as soon as possible but in any event not more than 24 hours after you discover the loss, theft or damage. In respect of claims arising outside the United Kingdom please refer to Clause 6.14. To make a claim you must provide the following:

3.2.1the crime reference number in respect of theft or malicious damage claims or the lost property reference number if the phone has been lost;

3.2.2full details of how the loss, theft or damage occurred; and

3.2.3any other information and evidence as may reasonably be requested by Orange regarding the cause of loss or damage.

3.3Orange will arrange repair or replacement on behalf of the insurers.

3.4Lost, stolen or damaged antennas will be repaired/replaced, where appropriate, free of charge once only.

3.5You or any authorised user of the phone must at all times act with due care in looking after the phone and take all reasonable precautions to safeguard it against loss, theft or damage.

4 exclusions

4.1A replacement or repair will not be provided under the terms of the Insurance where the loss or damage is caused by or consists of:

4.1.1normal wear and tear or deterioration, depreciation, rusting or oxidisation, atmospheric or climatic conditions or other gradually operating cause;

4.1.2confiscation or detention;

4.1.3improper maintenance, repair or modification;

4.1.4defective materials or workmanship covered by the manufacturer’s warranty;

4.1.5breakdown of or interruption to the network service;

4.1.6loss of use or consequential loss of any kind;

4.1.7cosmetic damage which does not impair the normal functions of the phone;

4.1.8loss of or theft of items left unattended in a public place;

4.1.9theft of items from an unattended vehicle unless the item was in a locked boot or locked glove compartment and the vehicle itself was securely locked;

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