5 premium payment
Insurance cover will cease if any premium is
not paid on the due date unless such delay
is due to a processing error by any clearing
bank or similar. Your phone will not be
replaced or repaired if any sum is due by
you to Orange.
6 general
6.1 It is a condition of this policy that the
replacement of any phone will only be
made with an Orange product.
Wherever possible, reasonable efforts
will be made to ensure that the
replacement phone is of the same or
similar specification.
6.2 Replacement phones may be supplied
from refurbished stock that have been
tested and are fully functional.
6.3 In the event of a claim you are only
entitled to repair or replacement (at
the option of Orange) of your phone.
There is no entitlement to any
monetary settlement under the terms
of the Orange Care Insurance policy.
6.4 The Insurance period will be unaffected
by the replacement of your phone and
will continue to apply from the date the
Insurance first came into force.
6.5 Should you find a phone that you
have reported lost or stolen before
you have received a replacement, you
must report this to Orange
immediately so that the delivery of the
replacement can be cancelled. If you
fail to do so we reserve the right to
impose a charge for any attempt to
deliver the replacement.
6.6 When a replacement phone has been
supplied due to accidental or
malicious damage the original phone
must be returned to Orange.
reference
139
4.1.10 any wilful act, neglect or failure
to take reasonable care by you
or any authorised user or any
wilful act or neglect carried out
at the direction or instigation of
you or any authorised user;
4.1.11 disregard of manufacturer’s
and/or operating instructions;
4.1.12 damage resulting from pressure
waves caused by aircraft or
other aerial devices travelling at
sonic or supersonic speeds;
4.1.13 war and hostilities;
4.1.14 loss, destruction or damage in
Northern Ireland due to civil
commotion unlawful or wanton
act committed maliciously in
connection with any unlawful
association;
4.1.15 radioa ctive contamination;
4.1.16 loss or theft of a phone from
temporary premises is covered
only where there is evidence of
forcible and violent entry or exit.
4.2 A replacement or repair will not be
provided if:
4.2.1 Orange has reason to believe
you have made a fraudulent
claim;
4.2.2 you do not make reasonable
efforts to recover any lost or
stolen items;
4.2.3 the phone is not registered and
connected to the Orange
network in your name;
4.2.4 at the time of loss, theft or
damage the phone was not
being used or in the possession
of you or an authorised user.
reference
138
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