5 - Service, Warranty and Tech Support

About the Multi-Tech BBS - No Longer Available

Multi-Tech Systems maintains a Bulletin Board Service (BBS) for its customers. The information available via the BBS includes: new product information, product upgrade data, problem solving tips, and a message service for you to leave questions for which you would like additional information. The phone number for the Multi-Tech BBS is (612) 785-3702 or (800) 392-2432 (U.S.A. and Canada).

The BBS can be accessed by any asynchronous modem operating at speeds of 33,600-1200 bps (V.34 and downward compatible) with a setting of word length of 8 bits, 1 stop bit, and no parity.

Logging on to the Multi-Tech BBS

To log on to the Multi-Tech BBS, perform the following steps:

1.Set your communications program to 8-N-1.

2.Dial to our BBS at (800) 392-2432 (USA and Canada) or (612) 785- 3702 (international and local).

3.At the prompt, type your first name, last name, and password; then press RETURN. If you are a first time caller, the BBS will ask if your name is spelled correctly. If you answer yes, a questionnaire will appear. You must complete the questionnaire to use the BBS on your first call.

4.Press RETURN until the Main Menu appears. From the Main Menu you have access to three main areas: the Files Menu, and Message Menu, and Bulletins. For help on menu commands, type ?.

Downloading a File

If you know the file name:

1.From the Maim Menu, type F to access the Files Menu, then type D.

2.Enter the name of the file you wish to download from the BBS.

3.If a password is required, enter the password.

4.Answer Y or N to the automatic logoff question.

5.Select a file transfer protocol by typing the indicated letter, such as Z for Zmodem (the recommended protocol).

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Multi-Tech Systems MT3334ZDXV About the Multi-Tech BBS No Longer Available, Logging on to the Multi-Tech BBS