5 - Service, Warranty and Tech Support
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About the Multi-Tech BBS - No Longer Available
Multi-Tech Systems maintains a Bulletin Board Service (

BBS

) for its
customers. The information available via the BBS includes: new product
information, product upgrade data, problem solving tips, and a message
service for you to leave questions for which you would like additional
information. The phone number for the Multi-Tech BBS is (612) 785-3702
or (800) 392-2432 (U.S.A. and Canada).
The BBS can be accessed by any asynchronous modem operating at
speeds of 33,600-1200 bps (V.34 and downward compatible) with a
setting of word length of 8 bits, 1 stop bit, and no parity.

Logging on to the Multi-Tech BBS

To log on to the Multi-Tech BBS, perform the following steps:
1. Set your communications program to 8-N-1.
2. Dial to our BBS at (800) 392-2432 (USA and Canada) or (612) 785-
3702 (international and local).
3. At the prompt, type your first name, last name, and password; then
press RETURN. If you are a first time caller, the BBS will ask if your
name is spelled correctly. If you answer yes, a questionnaire will
appear. You must complete the questionnaire to use the BBS on your
first call.
4. Press RETURN until the Main Menu appears. From the Main Menu
you have access to three main areas: the Files Menu, and Message
Menu, and Bulletins. For help on menu commands, type ?.

Downloading a File

If you know the file name:
1. From the Maim Menu, type F to access the Files Menu, then type D.
2. Enter the name of the file you wish to download from the BBS.
3. If a password is required, enter the password.
4. Answer Y or N to the automatic logoff question.
5. Select a file transfer protocol by typing the indicated letter, such as
Z for Zmodem (the recommended protocol).