FAQs and Troubleshooting
44
AC750 WiFi Range Extender
Cannot Join an Extender WiFi Network
To join a WiFi network, you must know its network name (also called the SSID) so that you
can select it. If the network is secure, you must know the passphrase or key. If the extender
does not connect to the network that you select, the following message displays:
Connection was not established to the selected network.
If this situation occurs, the cause might be one of the following:
•You might have typed the network name, passphrase, or key incorrectly. Use the Setup
Wizard to select a WiFi network from the list with detected networks, and retype the
passphrase or key. The passphrase or key is case-sensitive. For example,
PASSWORD25 is not the same as Password25 or password25.
•If the extender cannot detect your WiFi network, check to see if your WiFi network is still
up. Make sure that the wireless router is turned on. If possible, move the extender closer
to the wireless router.
•If the extender Router Link LED is red, a poor wireless connection exists between the
wireless router and the extender. You can establish the best connection with a clear line
of sight between the extender and the wireless router. Make sure that no physical
obstacles exist between the extender and the wireless router and try to move the
extender closer to the wireless router.
If you use the Setup Wizard, and the extender cannot connect to the wireless router or
cannot get an IP address from the wireless router, or the wireless router is not connected to
the Internet, the Setup Wizard displays the following message:
You are not able to connect to the Internet. Click Continue to run through setup again to
connect to your network.
Either run the Setup Wizard again or exit the Setup Wizard and try again later.