Reference Manual for the Model RP614 Web Safe Router
8-2 Troubleshooting
• Checkthat you are using the 7.5 V DC power adapter supplied by NETGEAR for this product.
If theerror persists, you have a hardware problem and should contact technical support.
Test LED Never TurnsOn or Test LED Stays On
When the routeris turned on, the Test LED turns on for about 10 seconds and then turns off. If the
TestLED does not turn on, or if it stays on, there is a fault within the router.
If you experienceproblems with the Test LED:
• Cycle thepower to see if the router recovers and the LED blinks for the correct amount of
time.
If all LEDs includingthe Test LED are still on one minute after power up:
• Cyclethe power to see if the routerrecovers.
• Clear the router’s configuration to factory defaults. This wil ls et the router’s IP address to
192.168.0.1.This procedure is explained in “Using the Default Reset button“ on page 8-7.
If the errorpersists, you might have a hardware problem and should contact technical support.
LAN or WAN Port LEDs Not On
If eitherthe LAN LEDs or WAN LED do not light when the Ethernet connection is made, check
the following:
• Make surethat the Ethernet cable connections are secure at the router and at the hub or
workstation.
• Make sure thatpower is turned on to the connected hub or workstation.
• Besureyouareusingthecorrectcable:
— When connecting the router’s WANport to a cable or DSL modem, use the cable that was
suppliedwith the cable or DSL modem. This cable could be a standard straight-through
Ethernetcable or an Ethernet crossover cable.