Reference Manual for the Model RP614 Web Safe Router
Troubleshooting 8-5
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Configureyour router to spoof your PC’s MAC address. This can be done in the Basic Settings
menu. Referto “Manual Configuration“on page 4-8.
If yourrouter can obtain an IP address, but your PC is unable to load any web pages from the
Internet:
• YourPC may not recognize any DNS server addresses.
A DNS serveris a host on the Internet that translates Internet names (such as www addresses)
to numericIP addresses. Typically your ISP will provide the addressesof one or two DNS
serversfor your use. If you entered a DNS address during the router’s configuration, reboot
your PC and verify the DNS addressas described in “Verifying TCP/IP Properties“ on page
3-5. Alternatively,you may configure your PC manually with DNS addresses, as explained in
your operatingsystem documentation.
• YourPC may not have the router configured as its TCP/IP gateway.
If your PC obtains its informationfrom the router by DHCP, reboot the PC and verify the
gateway addressas described in “Verifying TCP/IP Prope rties“ on page 3-5.
Troubleshooting a TCP/IP Network Using a Ping Utility
Most TCP/IP terminaldevices and routers contain a ping utility that sends an echo request packet
to the designateddevice. The device then responds with an echo reply.Troubleshooting a TCP/IP
network is made very easy by using the ping utility in in your PC or workstati on.

Testing the LAN Path to YourRouter

Youcan ping the router from your PC to verify that the LAN path to your router is set up correctly.
Toping the router from a PC running Windows 95 or later:
1. From the Windowstoolbar, click on the Start button and selectRun.
2. In the fieldprovided, type Ping followed by the IP address of the router, as in this example:
ping 192.168.0.1
3. Click on OK.
Youshould see a message like this one:
Pinging <IP address> with 32 bytes of data