| OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | |||||
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| Burner does not light after pilot is lit | 1. | Burner orifice clogged | 1. Clean burner (see Cleaning and | ||||
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| Maintenance, page 25 or replace | ||||||
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| burner orifice | |||
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| 2. | Inlet gas pressure is too low | 2. Contact local propane/LP or natural | ||||
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| 3. | Thermopile leads disconnected or | 3. Reconnect leads (see Wiring | ||||
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| Diagram, page 30 | |||||
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| improperly connected |
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| 4. | Replace thermopile | ||||
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| 4. | Thermopile is defective | |||||
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| Delayed ignition burner | 1. | Manifold pressure is too low | 1. Contact local propane/LP or natural | ||||
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| gas company | ||||||
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| 2. | Burner porting or orifice clogged | 2. Clean burner (see Cleaning and | ||||
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| Maintenance, page 25 or replace | |||||
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| burner orifice | |||
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| Burner backfiring during combustion | 1. | Burner orifice is clogged or damaged | 1. Clean burner (see Cleaning and | ||||
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| Maintenance, page 25) or replace | ||||||
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| burner orifice | |||
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| 2. | Damaged burner | 2. | Replace damaged burner | |||
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| 3. | Replace gas control | |||||
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| 3. | Gas regulator defective | |||||
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| Slight smoke or odor during initial | 1. | Residues from manufacturing | 1. Problem will stop after a few hours | ||||
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| of operation | ||||||
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| processes and logs curing |
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| Burner system produces a whistling noise | 1. | Turning gas control knob to HI | 1. Turn gas control knob to LO | ||||
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| position and let warm up for a | ||||||
| when burner is lit |
| position when burner is cold |
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| minute | |||||
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| 2. | Air in gas line | 2. Operate burner until air is removed | ||||
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| from line. Have gas line checked by | |||||
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| local propane/LP or natural gas | |||
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| company | |||
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| 3. | Dirty or partially clogged burner | 3. Clean burner (see Cleaning and | ||||
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| Maintenance, page 25) or replace | |||||
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| orifice |
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| burner orifice | ||||
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| Glass soots | 1. | Flame impingement on logs | 1. Adjust the log set so that the flame | ||||
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| does not excessively impinge on it | ||||||
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| 2. | Debris around burner air mixer | 2. Inspect the opening at the base of the | ||||
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| burner to see that it is NOT packed | |||||
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| with any type of material | |||
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| Burner system produces a clicking/ticking | 1. | Metal expanding while heating or | 1. This is common. If noise is | ||||
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| excessive, contact qualified service | ||||||
| noise just after burners are lit or shut off |
| contracting while cooling |
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| person. | |||||
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| Remote does not function | 1. | Battery is not installed or battery | 1. Replace | ||||
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| and remote control | ||||||
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| power is low |
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Page 28
