TROUBLESHOOTING
Continued
| OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY |
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| Burner system produces unwanted odors | 1. | Gas leak. See Warning statement | 1. | Locate and correct all leaks (see |
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| Checking Gas Connections, pages 15 |
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| Burner system shuts off in use | 1. | High or gusting winds | 1. | Burner system has been tested for up |
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| to 40 mph winds. However, extreme |
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| conditions may occur. See Lighting |
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| Instructions on page |
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| 2. | Low line pressure | 2. | Contact local propane/LP or natural |
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| gas company |
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| 3. | Pilot is partially clogged | 3. | Clean pilot (see Cleaning and |
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| Maintenance, page 25) |
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| 4. | Inner vent pipe leaking exhaust | 4. | Locate and correct all leaks (see |
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| gasses into system |
| Checking Gas Connections, pages 16 |
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| thru 17) |
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| 5. | Glass too loose and air tight gasket | 5. | Tighten glass |
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| leaks in corners after usage | 6. | Replace faulty component |
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| 6. | Bad thermopile or thermocouple |
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| 7. | Improper vent cap installation | 7. | Check for proper installation and |
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| freedom from debris or blockage |
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| Gas odor even when control knob is in OFF | 1. | Gas leak. See Warning statement | 1. | Locate and correct all leaks (see |
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| Checking Gas Connections, pages 16 |
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| thru 17) |
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| 2. | Control valve defective | 2. | Replace control valve |
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| Gas odor during combustion | 1. | Gas leak. See Warning statement | 1. | Locate and correct all leaks (see |
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| above |
| Checking Gas Connections, pages 16 |
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| thru 17) |
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| Dark residue on logs or inside of burner | 1. | Improper log placement | 1. | Properly locate logs ( see Installing |
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| Logs, page 19) |
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| 2. | Air holes at burner inlet blocked | 2. | Clean out air holes at burner inlets. |
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| Periodically repeat as needed |
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| 3. | Burner flame holes blocked | 3. | Remove blockage or replace burner |
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