Software troubleshooting, Hardware troubleshooting | HP CM6049f MFP

Table 15-1Problems with Mac OS X (continued)

When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected.

Cause	Solution

This problem is caused by either a software or a hardware component.

Software troubleshooting

●Check that your Macintosh supports USB.

●Verify that your Macintosh operating system is Mac OS X v10.3 or later.

●Ensure that your Macintosh has the appropriate USB software from Apple.

Hardware troubleshooting

●Check that the product is turned on.

●Verify that the USB cable is connected correctly.

●Check that you are using the appropriate high-speed USB cable.

●Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.

●Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.

NOTE: The iMac keyboard is a nonpowered USB hub.

272 Chapter 15 Solve problems

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HP CM6049f MFP manual Software troubleshooting, Hardware troubleshooting

Contents

HP Color LaserJet CM6049f MFP User Guide Page HP Color LaserJet CM6049f MFP Copyright and License Copyright Hewlett-Packard Development Company, L.PTrademark Credits Table of contents Software for Windows Use the product with Macintosh Network configuration Connect the productPaper and print media Use product features Print tasks Use color Copy Scan and send to e-mail13 Fax Manage and maintain the product Solve problems Appendix a Supplies and accessories Appendix B Product specifications Appendix C Regulatory information 295 Xiv Product introduction Product features Product walkaround Product basics Product introduction Product features 1Features Environmental features Security featuresCopying and sending Product walkaround Front viewHP Color LaserJet CM6049f MFP Back view Interface ports Serial number and model number location Model name Model number HP Color LaserJet CM6049f MFP CE799A Enww Control panel Use the control panel Control-panel layoutReady light Data light Home screen Copy Fax Mail Secondary E-mailStatus line, see Buttons on the touchscreen on Sign Out Buttons on the touchscreen Control-panel help systemControl-panel help system on Navigate the Administration menu Information menu 1Information menu Menu item Sub-menu item Values Description Default Job Options menu Default Options for OriginalsAdministration Default Job Options 2Default Options for Originals menu Image adjustment Administration Default Job Options Image Adjustment3Image Adjustment menu Menu item Values Description Default Copy Options Administration Default Job Options Default Copy Options4Default Copy Options menu Default Fax Options Administration Default Job Options Default Fax Options5Fax Send menu 6Fax Receive menu Default E-mail Options Administration Default Job Options Default E-mail OptionsDocument File Type Select the file format for the e-mail Default Send to Folder Options 300400 600 Default Print Options Administration Default Job Options Default Print Options7Default Print Options menu Administration Time/Scheduling Time/Scheduling menu8Time/Scheduling menu Sleep Time Monday Tuesday CustomSaturday Sunday Create PIN Administration Management Management menu9Management menu Disable Color Color copying access Enable Color defaultColor/Black Mix Automatic default Color If Allowed Initial Setup menu Administration Initial SetupAdministration Initial Setup Networking and I/O Networking and I/O Default IP IPV6 Settings EnableDhcp Release Dhcp Renew AppleTalk Enable Proxy ServerProxy Port Frame Type Reset Security Diagnostics Embedded TestsSecurity Print Sec Secure Web Snmp Test Data Path TestSelect All Tests Execution Time H Ping Results Packets SentPackets Received Percent Lost Link Speed Print Protocols Fax Setup Administration Initial Setup Fax Setup12Fax Setup menu Fax Send Settings Fax Dial Volume Error CorrectionMode Disabled TCF T.30 Delay Detect Dial Tone Enabled Fax Receive Settings Rings To AnswerRinger Volume Off Redial Interval Mail Setup Send Setup menuAdministration Initial Setup E-mail Setup Administration Initial Setup Send Setup Administration Device Behavior Device Behavior menu15Device Behavior menu Tray Behavior Use Requested Tray Exclusively default FirstManually Feed Prompt Unless Loaded Staples None OffsetA4/Letter Staple Normal Menu item Sub-menu item Values Description Fold Legal & JISB4 Copy Interrupt Enabled Letterhead ModeFold 11X17 & A3 A3 size paper booklet maker only Manual Feed Enabled Wide A4 EnabledPrint PS Errors Enabled Enabled Disabled default Personality Orientation Portrait default Symbol SetForm Length Font Source Administration Print Quality Print Quality menu16Print Quality menu Auto Sense Mode Tray 1 sensing Default for TraysGloss Mode Tray Cleaning frequency Heavy ModeRestore Optimize Resolution Image REt Calibration/Cleaning Process Cleaning Delay Calibration AtWake/Power On Quick Calibration Troubleshooting menu Administration Troubleshooting17Troubleshooting menu All consumable-related errors are ignored Default is Specified source as part of the testOrder to test specific paper paths Select whether to use the duplexer in the test 100 500 Manual Sensor Test Component Test Transfer Motors Belt Only Image Drum Motors Magenta LaserScanner Yellow Laser Repeat Once Default Default Specify a stop time. The next job that is sentProcess Resets menu Administration Resets Service menu Administration Service Enww Software for Windows Supported operating systems for Windows Supported printer drivers for Windows SAP UPD installation modes HP Universal Print Driver UPD Select the correct printer driver for Windows HP PCL 6 driver descriptionHP postscript emulation description HP PCL 5 description Priority for print settings Change printer-driver settings for Windows Change the default settings for allPrint jobs Settings Click the Device Settings tab HP Web Jetadmin Supported utilities for WindowsEmbedded Web server Software for other operating systems Software Enww Use the product with Macintosh Priority for print settings for Macintosh Software for MacintoshSupported operating systems for Macintosh Supported printer drivers for Macintosh Change printer-driver settings for Macintosh HP Printer Utility featuresSoftware for Macintosh computers HP Printer Utility Supported utilities for Macintosh Embedded Web server Use features in the Macintosh printer driver Create and use printing presets in MacintoshPrint Resize documents or print on a custom paper size Use watermarks Print multiple pages on one sheet of paper in Macintosh Print on both sides of the page duplex printing Set the stapling optionsUse automatic duplex printing Print on both sides manually Use the Services menu Store jobsSet the color options Select Device Maintenance Enww Connect the product USB connection Network connection USB connection 1USB connection Network connection Network cable Network port Enww Network configuration Benefits of a network connection Service name Description Supported network protocols2Network device discovery 3Messaging and management Configuring network settings Configure IP parametersInternet Protocol IP Transmission Control Protocol TCP Dynamic Host Configuration Protocol Dhcp Default gatewaySubnets Gateways Configure TCP/IPv4 parameters Input or change the IP addressSet the subnet mask Configure TCP/IPv6 parameters Set the default gatewayTouch Manual Settings Touch Subnet Mask Touch Manual Settings Touch Default Gateway Network utilities Other components and utilitiesWindows Paper and print media Understand paper and print media use Size Dimensions Tray Trays 3, 4 Size Dimensions Tray Trays 2, 3, 4Supported paper and print media sizes 1Supported paper and print media sizes 148 x 210 mm 83 x 8.27105 x 148 mm 13 x 5.83 12 x 305 x 457 mm 12 x 18 B4 JIS 257 x 364 mm 10.12 x 14.33 305 x 430 mm12 x 16.93 320 x 450 mm Type Specifications Quantity Settings Paper orientation Supported paper types4Tray 1 paper information 5Trays 2, 3, 4, and 5 paper information Supported paper types Special paper or print media guidelines Media type Load paper and print media Load Tray Load trays 2, 3, 4, or Print envelopesLoad standard-sized media into trays 2, 3, 4, or Address type Left margin Top margin Enww Load undetectable standard-sized media into Tray 2, 3, 4, Load custom-size media into tray 2, 3, 4, or Load letterhead, pre-printed, or pre-punched paper Load large size paper into Tray 3, 4, or Change the Image Rotation setting Paper type Image orientation Duplex mode Staple location Tray Options Letterhead or Pre- Landscape Printed Tray Letterhead or Pre- PortraitPrinted Trays One right, two right Letterhead or Pre- Landscape Sided Configure trays Configure a tray when loading paperConfigure a tray to match print job settings Automatic media type sensing auto sense mode Auto sense settings Select the paper by source, type, or sizeSource Type and Size Optional output accessories Bin stapler/stacker featuresChoose an output location Standard output bins Booklet maker finisher features Accessory walkaround83-bin stapler/stacker features 9Booklet-maker finisher features Use the booklet-making feature 2Booklet-maker finisher accessory Create a booklet from the print driver Create a booklet from a copy Configure the accessory operation mode Select the operating mode at the control panelSelect the operating mode in the printer driver Select the operating mode in the printer driver Mac OS Select the Installable Options panel Enww Use product features Economy settings Set the sleep delaySleep and wake Set the wake time Click Settings and then Wake Time Set economy modes from the EWS Use the stapler Supported paper sizes for stapling LGL, B4 A4 R, LTR R Staple print jobs Select the stapler at the control panel for printed jobs Job storage features for print jobs Gain access to the job storage featuresUse the proof and hold feature Create a proof and hold job Print the remaining copies of a proof and hold job Delete a proof and hold job Use the personal job feature Print a personal jobDelete a personal job Use the QuickCopy feature Create a QuickCopy jobPrint additional copies of a QuickCopy job Delete a QuickCopy job Use the stored job feature for copy jobs Create a stored copy jobPrint a stored job Delete a stored job Enww Configure the paper tray Print photos or marketing materialSupported glossy paper Configure the driver settings Print weatherproof maps and outdoor signs Supported tough paperHP LaserJet Tough Paper Q1298A Letter HP Tough Paper Q1298B Set the duplex alignment Print tasks Cancel a print job Stop the current print job from the control panelStop the current print job from the software program Use features in the Windows printer driver Open the printer driverUse printing shortcuts Set paper and quality options Set document effects Set document finishing optionsSet product output options Set job storage options Set color options Obtain support and product-status information Printer Features section. b In the Print All Text as Black Set advanced printing optionsClick the Device and Supplies Status icon. The Device Use color Manage color Match colors Advanced color use Automatic or manual color adjustment Manage colorManual color options Halftone options Touch Color printing access or Color copying access Print in grayscaleRestrict color use RGB Color Color Themes Enww Match colors Sample book color matchingPrinting color samples Touch Administration and then touch Information Pantone color matching Advanced color use HP ImageREtPaper selection SRGB Enww Copy Set the default copy options Use the Copy screenCopy from the scanner glass Copy from the document feeder Adjust the copy settings Option name Description Copy two-sided documents Copying two-sided documents manuallyCopy two-sided documents automatically Make two-sided copies from one-sided documents Touch 2-sided original, 2-sided output Make one-sided copies from two-sided documentsTouch 2-sided original, 1-sided output Copy mixed-size originals Touch Original Size Change the copy-collation setting Touch Staple/Collate or Collate Copy photos and books Copy a photoCopy a book Combine copy jobs by using Job Build Touch Job Build On Cancel a copy job Scan and send to e-mail Configure e-mail settings Configure e-mail server settingsSupported protocols Find the Smtp gateway Configure the Smtp gateway address Touch Initial SetupTest the Smtp settings Use the Send E-mail screen Perform basic e-mail functions Load documentsSend documents Send a document Use the address book Create a recipient listUse the auto-complete function Use the local address book Add e-mail addresses to the local address bookDelete e-mail addresses from the local address book Change e-mail settings for the current job Button DescriptionOriginal Sides Optimize Text Scan to a folder Scan to a workflow destination 13 Fax Analog fax Digital fax Connect the fax accessory to a phone line Configure and use the fax featuresAnalog fax Analog fax Digital fax Manage and maintain the product Information pages Usage File directory Fax reportsFont lists Open the embedded Web server by using a network connection Embedded Web server Embedded Web server sections Tab or sectionInformation tab Tab or section Options Settings tab Tab or section Options Digital Sending tab Fax tabNetworking tab Use HP Web Jetadmin software Security features Secure the embedded Web serverSecure Disk Erase Data affected DSS authentication Gain access to Secure Disk EraseLock the control-panel menus Additional Information Set the real-time clock Set the date formatSet the date Set the time format Enww Manage supplies Print-cartridge storageHP policy on non-HP print cartridges HP fraud hotline and Web site Supply replacement guidelines Replace suppliesLocate supplies Approximate replacement intervals for supplies Change print cartridges Replace print cartridges Enww Change image drums Replace image drums Enww Install memory Install DDR memory DIMMs Enww Push down on the Dimm until both latches engage the Dimm Enable memory Enable memory for Windows 2000 and XP Enww Enww Replace the staple cartridge Replace the staple cartridge Enww Replace saddle stitch staple cartridges in the booklet maker Enww Close the front door of the booklet maker Clean the product Clean the outside of the productClean the touchscreen Clean the scanner glass Clean the ADF delivery system Clean the ADF rollers Close the ADF cover ADF maintenance kit Reset the ADF maintenance-kit countTouch Reset Supplies Touch ADF Maintenance Kit Touch Troubleshooting Touch Calibrate Scanner Calibrate the scanner Upgrade the firmware Determine the current firmware versionDownload new firmware from the HP Web site Transfer the new firmware to the product Use FTP to upgrade the firmware on a network connection Use HP Web Jetadmin to upgrade the firmware Use MS-DOS commands to upgrade the firmwareUse the HP Jetdirect firmware Enww Enww Solve problems Solving general problems Troubleshooting checklist Restore factory settings Factors that affect product performance Control-panel message types Control-panel messages Jams Common causes of jamsProduct is jammed Paper and print media sizes on Jam locations Clear jams Area 1 Clear jams in the output bin Enww Area 2 Clear jams in the fuser Enww Enww Enww Clear jams in the duplex area Enww Enww Area 5 Clear jams in Tray 2 and the internal paper path Enww Enww Area 6 Clear jams in Tray Enww Enww Area 7 Clear jams in optional Trays 3, 4, Enww Enww Clear jams in the output-accessory bridge Area 8 Clear jams in the optional finishing devices Clear jams in the sorter area Clear jams in the booklet maker Enww Area 9 Clear jams in the ADF Clear staple jams Clear staple jams in the main stapler Clear staple jams in the booklet maker Enww Enww Jam recovery Set the jam recovery feature Paper-handling problems Product feeds multiple sheetsProduct feeds incorrect page size Product pulls from incorrect tray Paper does not feed automatically Paper does not feed from Tray 2, 3, 4, orPaper does not feed automatically Paper does not feed from Tray 2, 3, 4, or Transparencies or glossy paper will not feed Transparencies or glossy paper will not feedProduct. However, letting paper rest in humid environments May also cause blisters Envelopes jam or will not feed in the product Output is curled or wrinkledEnvelopes jam or will not feed in the product Output is curled or wrinkled Under Installable Options , click Update Now Automatic Configuration listProduct will not duplex or duplexes incorrectly Right-click the HP product icon, and then click Understand lights on the formatter HP Jetdirect LEDsHeartbeat LED Correct print quality and copy quality problems Example print quality problemsRepetitive defects ruler 36mm 40mm 50mm 71mm 82mm 94mm 144mm 148mm Print quality problems associated with the environment Print quality problems associated with jamsOptimize and improve image quality Clean the fuser Respond to control panel error messagesCreate and use the cleaning Touch Calibration/cleaning Touch Process cleaning Clean the registration second transfer assembly Enww Use manual print modes Print-quality-troubleshooting pages Touch PQ Troubleshooting Performance problems Problem Cause SolutionReal life technologies on the Paper Speed Solve fax problems Solve e-mail problemsValidate the Smtp gateway address Validate the Ldap gateway address Solve network connectivity problems Solve network printing problemsVerify communication over the network Solve network connectivity problems Solve common Macintosh problems 1Problems with Mac OS Print job was not sent to the product that you wanted Print queue might be stoppedYou are unable to print from a third-party USB card Software troubleshooting Hardware troubleshooting Supplies and accessories Order parts, accessories, and supplies Part numbers Order parts, accessories, and supplies Accessories Maintenance kitsPart numbers Print cartridges Memory Cables and interfacesRoller kit CB459A Transfer kit CB463A ADF roller kit CE487A Large or complex print jobs Product specifications Physical specifications Table B-1Product dimensionsProduct Height Depth Width Weight Electrical specifications Table B-3Power requirements HP Color LaserJet CM6049f MFPSpecification Volt models Product model Printing Ready Sleep Off Acoustic specifications Sound power level Declared per ISOSound pressure level Declared per ISO Environmental specifications Environmental condition Recommended Allowed Storage/standby Enww Regulatory information Compliance with FCC regulations Declaration of Conformity Environmental product stewardship program Return and recycling instructions PaperMaterial restrictions United States and Puerto Rico Material Safety Data Sheet Msds For more information Certificate of volatility Types of memoryVolatile memory Non-volatile memory Safety statements Laser safetyCanadian DOC regulations General telecom statement Laser statement for Finland Substances Table China Enww Symbols/Numerics Index USB EWS Msds TCP/IP Quality EWS TCP Page CE799-90904* *CE799-90904