Envelopes jam or will not feed in the product

Envelopes jam or will not feed in the product

Cause

Solution

 

 

Envelopes are loaded in an unsupported tray. Only Tray 1 can

Load envelopes into Tray 1.

feed envelopes.

 

 

 

Envelopes are curled or damaged.

Try using different envelopes. Store envelopes in a controlled

 

environment.

 

 

Envelopes are sealing because the moisture content is too

Try using different envelopes. Store envelopes in a controlled

high.

environment.

 

 

Envelope orientation is incorrect.

Verify that the envelope is loaded correctly.

 

 

This product does not support the envelopes being used.

Refer to the HP LaserJet Printer Family Print Media Guide.

 

 

Tray 1 is configured for a size other than envelopes.

Configure Tray 1 size for envelopes.

 

 

Output is curled or wrinkled

Output is curled or wrinkled

Cause

Solution

 

 

Paper does not meet the specifications for this product.

Use only paper that meets the HP paper specifications for this

 

product.

 

 

Paper is damaged or in poor condition.

Remove paper from the input tray and load paper that is in

 

good condition.

 

 

Product speed needs to be reduced.

Set the PAPER CURL option in the Print Quality menu to

 

REDUCED to decrease full speed to 10 ppm (instead of 40

 

ppm) and 3/4 speed to 7.5 ppm (instead of 30 ppm).

 

 

Product is operating in an excessively humid environment.

Verify that the printing environment is within humidity

 

specifications.

 

 

You are printing large, solid-filled areas.

Large, solid-filled areas can cause excessive curl. Try using a

 

different pattern.

 

 

Paper used was not stored correctly and might have absorbed

Remove paper and replace it with paper from a fresh,

moisture.

unopened package.

 

 

Paper has poorly cut edges.

Remove paper, flex it, rotate it 180 degrees or turn it over, and

 

then reload it into the input tray. Do not fan paper. If the problem

 

persists, replace the paper.

 

 

The specific paper type was not configured for the tray or

Configure the software for the paper (see the software

selected in the software.

documentation). Configure the tray for the paper, see Load

 

paper and print media on page 101.

 

 

The paper has previously been used for a print job.

Do not re-use paper.

 

 

ENWW

Paper-handling problems 255