Envelopes jam or will not feed in the product
Envelopes jam or will not feed in the product
Cause | Solution |
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Envelopes are loaded in an unsupported tray. Only Tray 1 can | Load envelopes into Tray 1. |
feed envelopes. |
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Envelopes are curled or damaged. | Try using different envelopes. Store envelopes in a controlled |
| environment. |
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Envelopes are sealing because the moisture content is too | Try using different envelopes. Store envelopes in a controlled |
high. | environment. |
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Envelope orientation is incorrect. | Verify that the envelope is loaded correctly. |
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This product does not support the envelopes being used. | Refer to the HP LaserJet Printer Family Print Media Guide. |
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Tray 1 is configured for a size other than envelopes. | Configure Tray 1 size for envelopes. |
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Output is curled or wrinkled
Output is curled or wrinkled
Cause | Solution |
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Paper does not meet the specifications for this product. | Use only paper that meets the HP paper specifications for this |
| product. |
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Paper is damaged or in poor condition. | Remove paper from the input tray and load paper that is in |
| good condition. |
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Product speed needs to be reduced. | Set the PAPER CURL option in the Print Quality menu to |
| REDUCED to decrease full speed to 10 ppm (instead of 40 |
| ppm) and 3/4 speed to 7.5 ppm (instead of 30 ppm). |
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Product is operating in an excessively humid environment. | Verify that the printing environment is within humidity |
| specifications. |
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You are printing large, | Large, |
| different pattern. |
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Paper used was not stored correctly and might have absorbed | Remove paper and replace it with paper from a fresh, |
moisture. | unopened package. |
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Paper has poorly cut edges. | Remove paper, flex it, rotate it 180 degrees or turn it over, and |
| then reload it into the input tray. Do not fan paper. If the problem |
| persists, replace the paper. |
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The specific paper type was not configured for the tray or | Configure the software for the paper (see the software |
selected in the software. | documentation). Configure the tray for the paper, see Load |
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The paper has previously been used for a print job. | Do not |
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ENWW |