Paper does not feed from Tray 2, 3, 4, or 5

Cause

Solution

 

 

None of the optional trays appear as input tray options.

The optional trays only display as available if they are installed. Verify that any optional trays are correctly installed. Verify that the printer driver has been configured to recognize the optional trays.

An optional tray is incorrectly installed.

Print a configuration page to confirm that the optional tray is installed. If not, verify that the tray is correctly attached to the product.

The paper size is not configured correctly for the input tray.

Print a configuration page or use the control panel to determine

 

the paper size for which the tray is configured.

 

 

The guides in the tray are not against the paper.

Verify that the guides are touching the paper.

 

 

Transparencies or glossy paper will not feed

Transparencies or glossy paper will not feed

Cause

Solution

 

 

The correct paper type is not specified in the software or printer

Verify that the correct paper type is selected in the software or

driver.

printer driver.

 

 

The input tray is overfilled.

Remove excess paper from the input tray. Do not load more

 

than 200 sheets of glossy paper or glossy film, or more than

 

100 transparencies in Tray 2, 3, 4, or 5. Do not exceed the

 

maximum stack height marks for Tray 1.

Paper in another input tray is the same size as the transparencies, and the product is defaulting to the other tray.

Make sure that the input tray containing the transparencies or glossy paper is selected in the software program or printer driver. Use the product control panel to configure the tray to the paper type loaded.

The tray containing the transparencies or glossy paper is not configured correctly for type.

Make sure that the input tray containing the transparencies or glossy paper is selected in the software program or printer driver. Use the product control panel to configure the tray to the paper type loaded.

Transparencies or glossy paper might not meet supported

Use only paper that meets the HP paper specifications for this

paper specifications.

product.

 

 

High-humidity environments may cause glossy paper not to

Print glossy paper from Tray 2, 3, 4, or 5 for best results.

feed, or to feed too many sheets.

Avoid printing glossy paper in high humidity conditions. When

 

 

printing glossy paper, removing the paper from the wrapper

 

and letting it rest for a few hours can improve feeding into the

 

product. However, letting paper rest in humid environments

 

may also cause blisters.

 

 

CAUTION: HP Color Laser Presentation Paper, Glossy (Q2546A) is not supported with this product. Using this type of paper can cause a fuser jam that might require the replacement of the fuser. Two recommended alternatives are HP Color LaserJet Presentation Paper, Soft Gloss (Q6541A) and

HP Color LaserJet Brochure Paper, Glossy (Q6611A, Q6610A). For a list of supported paper types, see Supported paper types on page 98.

254 Chapter 15 Solve problems

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