Area 2 Clear jams in the fuser | HP CM6049f MFP specification

AREA 2: Clear jams in the fuser

WARNING! The fuser can be hot while the product is in use. Wait for the fuser to cool before handling it.

1.Open the right door.

2.Lift the green handle on the transfer-access panel and open the panel.

1

2

3.If paper is visible entering the bottom of the fuser, gently pull downward to remove it.

226 Chapter 15 Solve problems

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HP CM6049f MFP manual Area 2 Clear jams in the fuser

Contents

HP Color LaserJet CM6049f MFP User Guide Page HP Color LaserJet CM6049f MFP Trademark Credits Copyright and LicenseCopyright Hewlett-Packard Development Company, L.P Table of contents Software for Windows Use the product with Macintosh Paper and print media Network configurationConnect the product Use product features Print tasks Use color 13 Fax CopyScan and send to e-mail Manage and maintain the product Solve problems Appendix a Supplies and accessories Appendix B Product specifications Appendix C Regulatory information 295 Xiv Product introduction Product features Product walkaround Product basics Product introduction Product features 1Features Copying and sending Environmental featuresSecurity features HP Color LaserJet CM6049f MFP Product walkaroundFront view Back view Interface ports Serial number and model number location Model name Model number HP Color LaserJet CM6049f MFP CE799A Enww Control panel Ready light Use the control panelControl-panel layout Data light Status line, see Buttons on the touchscreen on Home screenCopy Fax Mail Secondary E-mail Sign Out Control-panel help system on Buttons on the touchscreenControl-panel help system Navigate the Administration menu Information menu 1Information menu Menu item Sub-menu item Values Description Administration Default Job Options Default Job Options menuDefault Options for Originals 2Default Options for Originals menu 3Image Adjustment menu Image adjustmentAdministration Default Job Options Image Adjustment Menu item Values Description 4Default Copy Options menu Default Copy OptionsAdministration Default Job Options Default Copy Options 5Fax Send menu Default Fax OptionsAdministration Default Job Options Default Fax Options 6Fax Receive menu Document File Type Select the file format for the e-mail Default E-mail OptionsAdministration Default Job Options Default E-mail Options 400 Default Send to Folder Options300 600 7Default Print Options menu Default Print OptionsAdministration Default Job Options Default Print Options 8Time/Scheduling menu Administration Time/SchedulingTime/Scheduling menu Saturday Sunday Sleep Time MondayTuesday Custom Create PIN 9Management menu Administration ManagementManagement menu Color/Black Mix Automatic default Disable ColorColor copying access Enable Color default Color If Allowed Administration Initial Setup Networking and I/O Initial Setup menuAdministration Initial Setup Networking and I/O Dhcp Release Default IPIPV6 Settings Enable Dhcp Renew Proxy Port AppleTalk EnableProxy Server Frame Type Security Print Sec Reset SecurityDiagnostics Embedded Tests Secure Web Select All Tests Snmp TestData Path Test Execution Time H Packets Received Ping ResultsPackets Sent Percent Lost Link Speed Print Protocols 12Fax Setup menu Fax SetupAdministration Initial Setup Fax Setup Mode Disabled Fax Send Settings Fax Dial VolumeError Correction TCF T.30 Delay Ringer Volume Off Detect Dial Tone EnabledFax Receive Settings Rings To Answer Redial Interval Administration Initial Setup E-mail Setup Mail SetupSend Setup menu Administration Initial Setup Send Setup 15Device Behavior menu Administration Device BehaviorDevice Behavior menu Manually Feed Tray Behavior Use Requested Tray Exclusively defaultFirst Prompt Unless Loaded A4/Letter Staple Normal Staples NoneOffset Menu item Sub-menu item Values Description Fold Legal & JISB4 Fold 11X17 & A3 Copy Interrupt EnabledLetterhead Mode A3 size paper booklet maker only Print PS Errors Enabled Manual Feed EnabledWide A4 Enabled Enabled Disabled default Personality Form Length Orientation Portrait defaultSymbol Set Font Source 16Print Quality menu Administration Print QualityPrint Quality menu Gloss Mode Auto Sense Mode Tray 1 sensingDefault for Trays Tray Restore Optimize Cleaning frequencyHeavy Mode Resolution Image REt Wake/Power On Calibration/Cleaning Process CleaningDelay Calibration At Quick Calibration 17Troubleshooting menu Troubleshooting menuAdministration Troubleshooting Order to test specific paper paths All consumable-related errors are ignoredDefault is Specified source as part of the test Select whether to use the duplexer in the test 100 500 Manual Sensor Test Scanner Component Test Transfer Motors Belt Only Image Drum MotorsMagenta Laser Yellow Laser Process Repeat Once DefaultDefault Specify a stop time. The next job that is sent Resets menu Administration Resets Service menu Administration Service Enww Software for Windows Supported operating systems for Windows Supported printer drivers for Windows SAP UPD installation modes HP Universal Print Driver UPD HP postscript emulation description Select the correct printer driver for WindowsHP PCL 6 driver description HP PCL 5 description Priority for print settings Print jobs Settings Change printer-driver settings for WindowsChange the default settings for all Click the Device Settings tab Embedded Web server HP Web JetadminSupported utilities for Windows Software for other operating systems Software Enww Use the product with Macintosh Supported operating systems for Macintosh Priority for print settings for MacintoshSoftware for Macintosh Supported printer drivers for Macintosh Software for Macintosh computers Change printer-driver settings for MacintoshHP Printer Utility features HP Printer Utility Supported utilities for Macintosh Embedded Web server Print Use features in the Macintosh printer driverCreate and use printing presets in Macintosh Resize documents or print on a custom paper size Use watermarks Print multiple pages on one sheet of paper in Macintosh Use automatic duplex printing Print on both sides of the page duplex printingSet the stapling options Print on both sides manually Set the color options Use the Services menuStore jobs Select Device Maintenance Enww Connect the product USB connection Network connection USB connection 1USB connection Network connection Network cable Network port Enww Network configuration Benefits of a network connection 2Network device discovery Service name DescriptionSupported network protocols 3Messaging and management Internet Protocol IP Configuring network settingsConfigure IP parameters Transmission Control Protocol TCP Subnets Dynamic Host Configuration Protocol DhcpDefault gateway Gateways Set the subnet mask Configure TCP/IPv4 parametersInput or change the IP address Touch Manual Settings Touch Subnet Mask Configure TCP/IPv6 parametersSet the default gateway Touch Manual Settings Touch Default Gateway Windows Network utilitiesOther components and utilities Paper and print media Understand paper and print media use Supported paper and print media sizes Size Dimensions Tray Trays 3, 4Size Dimensions Tray Trays 2, 3, 4 1Supported paper and print media sizes 105 x 148 mm 148 x 210 mm83 x 8.27 13 x 5.83 12 x 16.93 12 x 305 x 457 mm 12 x 18 B4 JIS 257 x 364 mm 10.12 x 14.33305 x 430 mm 320 x 450 mm 4Tray 1 paper information Type Specifications Quantity Settings Paper orientationSupported paper types 5Trays 2, 3, 4, and 5 paper information Supported paper types Special paper or print media guidelines Media type Load paper and print media Load Tray Load standard-sized media into trays 2, 3, 4, or Load trays 2, 3, 4, orPrint envelopes Address type Left margin Top margin Enww Load undetectable standard-sized media into Tray 2, 3, 4, Load custom-size media into tray 2, 3, 4, or Load letterhead, pre-printed, or pre-punched paper Load large size paper into Tray 3, 4, or Change the Image Rotation setting Paper type Image orientation Duplex mode Staple location Tray Options Printed Trays One right, two right Letterhead or Pre- LandscapePrinted Tray Letterhead or Pre- Portrait Letterhead or Pre- Landscape Sided Configure a tray to match print job settings Configure traysConfigure a tray when loading paper Automatic media type sensing auto sense mode Source Auto sense settingsSelect the paper by source, type, or size Type and Size Choose an output location Optional output accessoriesBin stapler/stacker features Standard output bins 83-bin stapler/stacker features Booklet maker finisher featuresAccessory walkaround 9Booklet-maker finisher features Use the booklet-making feature 2Booklet-maker finisher accessory Create a booklet from the print driver Create a booklet from a copy Select the operating mode in the printer driver Configure the accessory operation modeSelect the operating mode at the control panel Select the operating mode in the printer driver Mac OS Select the Installable Options panel Enww Use product features Sleep and wake Economy settingsSet the sleep delay Set the wake time Click Settings and then Wake Time Set economy modes from the EWS Use the stapler Supported paper sizes for stapling LGL, B4 A4 R, LTR R Staple print jobs Select the stapler at the control panel for printed jobs Use the proof and hold feature Job storage features for print jobsGain access to the job storage features Create a proof and hold job Print the remaining copies of a proof and hold job Delete a proof and hold job Delete a personal job Use the personal job featurePrint a personal job Print additional copies of a QuickCopy job Use the QuickCopy featureCreate a QuickCopy job Delete a QuickCopy job Print a stored job Use the stored job feature for copy jobsCreate a stored copy job Delete a stored job Enww Supported glossy paper Configure the paper trayPrint photos or marketing material Configure the driver settings HP LaserJet Tough Paper Q1298A Letter HP Tough Paper Q1298B Print weatherproof maps and outdoor signsSupported tough paper Set the duplex alignment Print tasks Stop the current print job from the software program Cancel a print jobStop the current print job from the control panel Use printing shortcuts Use features in the Windows printer driverOpen the printer driver Set paper and quality options Set product output options Set document effectsSet document finishing options Set job storage options Set color options Obtain support and product-status information Click the Device and Supplies Status icon. The Device Printer Features section. b In the Print All Text as BlackSet advanced printing options Use color Manage color Match colors Advanced color use Manual color options Automatic or manual color adjustmentManage color Halftone options Restrict color use Touch Color printing access or Color copying accessPrint in grayscale RGB Color Color Themes Enww Printing color samples Match colorsSample book color matching Touch Administration and then touch Information Pantone color matching Paper selection Advanced color useHP ImageREt SRGB Enww Copy Copy from the scanner glass Set the default copy optionsUse the Copy screen Copy from the document feeder Adjust the copy settings Option name Description Copy two-sided documents automatically Copy two-sided documentsCopying two-sided documents manually Make two-sided copies from one-sided documents Touch 2-sided original, 1-sided output Touch 2-sided original, 2-sided outputMake one-sided copies from two-sided documents Copy mixed-size originals Touch Original Size Change the copy-collation setting Touch Staple/Collate or Collate Copy a book Copy photos and booksCopy a photo Combine copy jobs by using Job Build Touch Job Build On Cancel a copy job Scan and send to e-mail Supported protocols Configure e-mail settingsConfigure e-mail server settings Find the Smtp gateway Test the Smtp settings Configure the Smtp gateway addressTouch Initial Setup Use the Send E-mail screen Send documents Perform basic e-mail functionsLoad documents Send a document Use the auto-complete function Use the address bookCreate a recipient list Delete e-mail addresses from the local address book Use the local address bookAdd e-mail addresses to the local address book Original Sides Change e-mail settings for the current jobButton Description Optimize Text Scan to a folder Scan to a workflow destination 13 Fax Analog fax Digital fax Analog fax Connect the fax accessory to a phone lineConfigure and use the fax features Analog fax Digital fax Manage and maintain the product Information pages Usage Font lists File directoryFax reports Open the embedded Web server by using a network connection Embedded Web server Information tab Embedded Web server sectionsTab or section Tab or section Options Settings tab Networking tab Tab or section Options Digital Sending tabFax tab Use HP Web Jetadmin software Secure Disk Erase Security featuresSecure the embedded Web server Data affected Lock the control-panel menus DSS authenticationGain access to Secure Disk Erase Additional Information Set the date Set the real-time clockSet the date format Set the time format Enww HP policy on non-HP print cartridges Manage suppliesPrint-cartridge storage HP fraud hotline and Web site Locate supplies Supply replacement guidelinesReplace supplies Approximate replacement intervals for supplies Change print cartridges Replace print cartridges Enww Change image drums Replace image drums Enww Install memory Install DDR memory DIMMs Enww Push down on the Dimm until both latches engage the Dimm Enable memory Enable memory for Windows 2000 and XP Enww Enww Replace the staple cartridge Replace the staple cartridge Enww Replace saddle stitch staple cartridges in the booklet maker Enww Close the front door of the booklet maker Clean the touchscreen Clean the productClean the outside of the product Clean the scanner glass Clean the ADF delivery system Clean the ADF rollers Close the ADF cover Touch Reset Supplies Touch ADF Maintenance Kit ADF maintenance kitReset the ADF maintenance-kit count Touch Troubleshooting Touch Calibrate Scanner Calibrate the scanner Download new firmware from the HP Web site Upgrade the firmwareDetermine the current firmware version Transfer the new firmware to the product Use FTP to upgrade the firmware on a network connection Use the HP Jetdirect firmware Use HP Web Jetadmin to upgrade the firmwareUse MS-DOS commands to upgrade the firmware Enww Enww Solve problems Solving general problems Troubleshooting checklist Restore factory settings Factors that affect product performance Control-panel message types Control-panel messages Product is jammed JamsCommon causes of jams Paper and print media sizes on Jam locations Clear jams Area 1 Clear jams in the output bin Enww Area 2 Clear jams in the fuser Enww Enww Enww Clear jams in the duplex area Enww Enww Area 5 Clear jams in Tray 2 and the internal paper path Enww Enww Area 6 Clear jams in Tray Enww Enww Area 7 Clear jams in optional Trays 3, 4, Enww Enww Clear jams in the output-accessory bridge Area 8 Clear jams in the optional finishing devices Clear jams in the sorter area Clear jams in the booklet maker Enww Area 9 Clear jams in the ADF Clear staple jams Clear staple jams in the main stapler Clear staple jams in the booklet maker Enww Enww Jam recovery Set the jam recovery feature Product feeds incorrect page size Paper-handling problemsProduct feeds multiple sheets Product pulls from incorrect tray Paper does not feed automatically Paper does not feed automaticallyPaper does not feed from Tray 2, 3, 4, or Paper does not feed from Tray 2, 3, 4, or Product. However, letting paper rest in humid environments Transparencies or glossy paper will not feedTransparencies or glossy paper will not feed May also cause blisters Envelopes jam or will not feed in the product Envelopes jam or will not feed in the productOutput is curled or wrinkled Output is curled or wrinkled Product will not duplex or duplexes incorrectly Under Installable Options , click Update NowAutomatic Configuration list Right-click the HP product icon, and then click Heartbeat LED Understand lights on the formatterHP Jetdirect LEDs Repetitive defects ruler Correct print quality and copy quality problemsExample print quality problems 36mm 40mm 50mm 71mm 82mm 94mm 144mm 148mm Optimize and improve image quality Print quality problems associated with the environmentPrint quality problems associated with jams Create and use the cleaning Clean the fuserRespond to control panel error messages Touch Calibration/cleaning Touch Process cleaning Clean the registration second transfer assembly Enww Use manual print modes Print-quality-troubleshooting pages Touch PQ Troubleshooting Real life technologies on the Paper Performance problemsProblem Cause Solution Speed Validate the Smtp gateway address Solve fax problemsSolve e-mail problems Validate the Ldap gateway address Verify communication over the network Solve network connectivity problemsSolve network printing problems Solve network connectivity problems Solve common Macintosh problems 1Problems with Mac OS You are unable to print from a third-party USB card Print job was not sent to the product that you wantedPrint queue might be stopped Software troubleshooting Hardware troubleshooting Supplies and accessories Order parts, accessories, and supplies Part numbers Order parts, accessories, and supplies Part numbers AccessoriesMaintenance kits Print cartridges Roller kit CB459A Transfer kit CB463A ADF roller kit CE487A MemoryCables and interfaces Large or complex print jobs Product specifications Product Height Depth Width Weight Physical specificationsTable B-1Product dimensions Specification Volt models Electrical specificationsTable B-3Power requirements HP Color LaserJet CM6049f MFP Product model Printing Ready Sleep Off Sound pressure level Declared per ISO Acoustic specificationsSound power level Declared per ISO Environmental specifications Environmental condition Recommended Allowed Storage/standby Enww Regulatory information Compliance with FCC regulations Declaration of Conformity Environmental product stewardship program Material restrictions Return and recycling instructionsPaper United States and Puerto Rico Material Safety Data Sheet Msds For more information Volatile memory Certificate of volatilityTypes of memory Non-volatile memory Canadian DOC regulations Safety statementsLaser safety General telecom statement Laser statement for Finland Substances Table China Enww Symbols/Numerics Index USB EWS Msds TCP/IP Quality EWS TCP Page CE799-90904* *CE799-90904