Table 15-1Problems with Mac OS X (continued)

The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.

Cause

Solution

 

 

The Postscript Printer Description (PPD) file is corrupt.

Delete the PPD file from the following hard-drive folder: Library/ Printers/PPDs/Contents/Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.

The interface cable might be defective or of poor quality.

Replace the interface cable. Make sure to use a high-quality cable.

 

 

A print job was not sent to the product that you wanted.

 

 

 

Cause

Solution

 

 

The print queue might be stopped.

Restart the print queue. Open print monitor and select Start Jobs.

 

 

The wrong product name or IP address is being used. Another

Print a configuration page in order to check the product name, IP

product with the same or similar name, IP address, or Rendezvous

address, or Rendezvous host name. Verify that the name, IP address,

host name might have received your print job.

or Rendezvous host name on the configuration page matches the

 

product name, IP address, or Rendezvous host name in the Print

 

Center or Printer Setup Utility.

 

 

An encapsulated PostScript (EPS) file does not print with the correct fonts.

Cause

Solution

This problem occurs with some programs.

●Try downloading the fonts that are contained in the EPS file to the product before printing.

●Send the file in ASCII format instead of binary encoding.

You are unable to print from a third-party USB card.

Cause

Solution

 

 

This error occurs when the software for USB products is not installed.

When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

ENWW

Solve common Macintosh problems 271