HP CM6049f MFP manual Print job was not sent to the product that you wanted

Table 15-1Problems with Mac OS X (continued)

The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.

Cause Solution

The Postscript Printer Description (PPD) file is corrupt.

Delete the PPD file from the following hard-drive folder: Library/ Printers/PPDs/Contents/Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.

The interface cable might be defective or of poor quality.	Replace the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the product that you wanted.
Cause	Solution
The print queue might be stopped.	Restart the print queue. Open print monitor and select Start Jobs.
The wrong product name or IP address is being used. Another	Print a configuration page in order to check the product name, IP
product with the same or similar name, IP address, or Rendezvous	address, or Rendezvous host name. Verify that the name, IP address,
host name might have received your print job.	or Rendezvous host name on the configuration page matches the
	product name, IP address, or Rendezvous host name in the Print
	Center or Printer Setup Utility.

An encapsulated PostScript (EPS) file does not print with the correct fonts.

Cause Solution

This problem occurs with some programs.

●Try downloading the fonts that are contained in the EPS file to the product before printing.

●Send the file in ASCII format instead of binary encoding.

You are unable to print from a third-party USB card.

Cause Solution

This error occurs when the software for USB products is not installed.

When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

ENWW Solve common Macintosh problems 271