Product pulls from incorrect tray
Cause | Solution |
|
|
The paper size is not configured correctly for the input tray. | Print a configuration page or use the control panel to determine |
| the paper size for which the tray is configured. |
|
|
The guides in the tray are not against the paper. | Verify that the guides are touching the paper. |
|
|
Paper does not feed automatically
Paper does not feed automatically
Cause | Solution |
|
|
Manual feed is selected in the software program. | Load Tray 1 with paper, or, if the paper is loaded, press the |
| Start button. |
|
|
The correct size paper is not loaded. | Load the correct size paper. |
|
|
The input tray is empty. | Load paper into the input tray. |
Paper from a previous jam has not been completely removed. Open the product and remove any paper in the paper path.
The paper size is not configured correctly for the input tray. | Print a configuration page or use the control panel to determine |
| the paper size for which the tray is configured. |
|
|
The guides in the tray are not against the paper. | Verify that the rear and width paper guides are touching the |
| paper. |
|
|
The | Open the tray, reload the media, and then close the tray. |
always prompts for manual feed, even if the tray is loaded. | Or, change the |
| |
| LOADED, so that the product prompts for manual feed only |
| when the tray is empty. |
The USE REQUESTED TRAY setting on the product is set to EXCLUSIVELY, and the requested tray is empty. The product will not use another tray.
Load the requested tray.
Or, change the setting from EXCLUSIVELY to FIRST on the CONFIGURE DEVICE menu. The product can use other trays if no media is loaded in the specified tray.
Paper does not feed from Tray 2, 3, 4, or 5
Paper does not feed from Tray 2, 3, 4, or 5
Cause | Solution |
|
|
The correct size paper is not loaded. | Load the correct size paper. |
|
|
The input tray is empty. | Load paper in the input tray. |
|
|
The correct paper type for the input tray is not selected in the | From the product control panel, select the correct paper type |
product control panel. | for the input tray. |
|
|
Paper from a previous jam has not been completely removed. | Open the product and remove any paper in the paper path. |
| Closely inspect the fuser area for jams. |
|
|
ENWW |