Jams
Common causes of jams
The product is jammed.
Cause | Solution |
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The paper does not meet specifications. | Use only paper that meets HP specifications. See Supported |
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A component is installed incorrectly. | Verify that the transfer belt and transfer roller are correctly |
| installed. |
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You are using paper that has already passed through a product | Do not use paper that has been previously printed on or copied. |
or copier. |
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An input tray is loaded incorrectly. | Remove any excess paper from the input tray. Make sure that |
| the stack is below the maximum stack height mark in the tray. |
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The paper is skewed. | The |
| so they hold the stack firmly in place without bending it. |
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The paper is binding or sticking together. | Remove the paper, flex it, rotate it 180°, or flip it over. Reload |
| the paper into the input tray. |
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When printing on lightweight paper or on jobs with heavy toner | Set the LIGHT MEDIA optimize mode on the Print Quality |
coverage, paper is wrapping on the fuser causing Fuser Delay | menu to ON. |
Jam or Fuser Wrap Jam messages. |
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The paper is removed before it settles into the output bin. | Reset the product. Wait until the page completely settles in the |
| output bin before removing it. |
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During | Reset the product and print the document again. Wait until the |
second side of the document was printed. | page completely settles in the output bin before removing it. |
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The paper is in poor condition. | Replace the paper. |
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The internal tray rollers are not picking up the paper. | If the paper is heavier than 220 g/m2 (58 lb), it might not be |
| picked from the tray. |
| The rollers are worn. Replace the rollers. |
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The paper has rough or jagged edges. | Replace the paper. |
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The paper is perforated or embossed. | Perforated or embossed paper does not separate easily. Feed |
| single sheets from Tray 1. |
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Device supply items have reached the end of their useful life. | Check the product control panel for messages prompting you |
| to replace supplies, or print a supplies status page to verify the |
| remaining life of the supplies. See Information pages |
| |
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Paper was not stored correctly. | Replace the paper in the trays. Paper should be stored in the |
| original packaging in a controlled environment. |
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Not all product packing material was removed. | Verify that the packing tape, cardboard, and plastic shipping |
| locks have been removed from the product. |
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If the product still continues to jam, contact your dealer for support.
222 Chapter 15 Solve problems | ENWW |