Solve problems | HP CM6049f MFP specs

15 Solve problems

●Solving general problems

●Control-panel message types

●Control-panel messages

●Jams

●Paper-handling problems

●Understand lights on the formatter

●Correct print quality and copy quality problems

●Performance problems

●Solve fax problems

●Solve e-mail problems

●Solve network connectivity problems

●Solve common Macintosh problems

ENWW

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HP CM6049f MFP manual Solve problems

Contents

HP Color LaserJet CM6049f MFP User Guide Page HP Color LaserJet CM6049f MFP Trademark Credits Copyright and LicenseCopyright Hewlett-Packard Development Company, L.P Table of contents Use the product with Macintosh Software for Windows Paper and print media Network configurationConnect the product Use product features Use color Print tasks 13 Fax CopyScan and send to e-mail Manage and maintain the product Solve problems Appendix a Supplies and accessories Appendix C Regulatory information Appendix B Product specifications 295 Xiv Product basics Product introduction Product features Product walkaround Product introduction Product features 1Features Copying and sending Environmental featuresSecurity features HP Color LaserJet CM6049f MFP Product walkaroundFront view Back view Interface ports Model name Model number HP Color LaserJet CM6049f MFP CE799A Serial number and model number location Enww Control panel Control-panel layout Use the control panelReady light Data light Copy Fax Mail Secondary E-mail Home screenStatus line, see Buttons on the touchscreen on Sign Out Control-panel help system on Buttons on the touchscreenControl-panel help system Navigate the Administration menu 1Information menu Information menu Menu item Sub-menu item Values Description Default Options for Originals Default Job Options menuAdministration Default Job Options 2Default Options for Originals menu Administration Default Job Options Image Adjustment Image adjustment3Image Adjustment menu Menu item Values Description 4Default Copy Options menu Default Copy OptionsAdministration Default Job Options Default Copy Options Administration Default Job Options Default Fax Options Default Fax Options5Fax Send menu 6Fax Receive menu Document File Type Select the file format for the e-mail Default E-mail OptionsAdministration Default Job Options Default E-mail Options 300 Default Send to Folder Options400 600 7Default Print Options menu Default Print OptionsAdministration Default Job Options Default Print Options 8Time/Scheduling menu Administration Time/SchedulingTime/Scheduling menu Tuesday Custom Sleep Time MondaySaturday Sunday Create PIN 9Management menu Administration ManagementManagement menu Color copying access Enable Color default Disable ColorColor/Black Mix Automatic default Color If Allowed Administration Initial Setup Initial Setup menuAdministration Initial Setup Networking and I/O Networking and I/O IPV6 Settings Enable Default IPDhcp Release Dhcp Renew Proxy Server AppleTalk EnableProxy Port Frame Type Diagnostics Embedded Tests Reset SecuritySecurity Print Sec Secure Web Data Path Test Snmp TestSelect All Tests Execution Time H Packets Sent Ping ResultsPackets Received Percent Lost Print Protocols Link Speed 12Fax Setup menu Fax SetupAdministration Initial Setup Fax Setup Error Correction Fax Send Settings Fax Dial VolumeMode Disabled TCF T.30 Delay Fax Receive Settings Rings To Answer Detect Dial Tone EnabledRinger Volume Off Redial Interval Send Setup menu Mail SetupAdministration Initial Setup E-mail Setup Administration Initial Setup Send Setup 15Device Behavior menu Administration Device BehaviorDevice Behavior menu First Tray Behavior Use Requested Tray Exclusively defaultManually Feed Prompt Unless Loaded A4/Letter Staple Normal Staples NoneOffset Menu item Sub-menu item Values Description Fold Legal & JISB4 Letterhead Mode Copy Interrupt EnabledFold 11X17 & A3 A3 size paper booklet maker only Wide A4 Enabled Manual Feed EnabledPrint PS Errors Enabled Enabled Disabled default Personality Symbol Set Orientation Portrait defaultForm Length Font Source 16Print Quality menu Administration Print QualityPrint Quality menu Default for Trays Auto Sense Mode Tray 1 sensingGloss Mode Tray Heavy Mode Cleaning frequencyRestore Optimize Resolution Image REt Delay Calibration At Calibration/Cleaning Process CleaningWake/Power On Quick Calibration 17Troubleshooting menu Troubleshooting menuAdministration Troubleshooting Order to test specific paper paths All consumable-related errors are ignoredDefault is Specified source as part of the test Select whether to use the duplexer in the test Manual Sensor Test 100 500 Magenta Laser Component Test Transfer Motors Belt Only Image Drum MotorsScanner Yellow Laser Process Repeat Once DefaultDefault Specify a stop time. The next job that is sent Administration Resets Resets menu Administration Service Service menu Enww Software for Windows Supported operating systems for Windows SAP Supported printer drivers for Windows HP Universal Print Driver UPD UPD installation modes HP PCL 6 driver description Select the correct printer driver for WindowsHP postscript emulation description HP PCL 5 description Priority for print settings Change the default settings for all Change printer-driver settings for WindowsPrint jobs Settings Click the Device Settings tab Embedded Web server HP Web JetadminSupported utilities for Windows Software Software for other operating systems Enww Use the product with Macintosh Software for Macintosh Priority for print settings for MacintoshSupported operating systems for Macintosh Supported printer drivers for Macintosh HP Printer Utility features Change printer-driver settings for MacintoshSoftware for Macintosh computers HP Printer Utility Embedded Web server Supported utilities for Macintosh Create and use printing presets in Macintosh Use features in the Macintosh printer driverPrint Resize documents or print on a custom paper size Print multiple pages on one sheet of paper in Macintosh Use watermarks Set the stapling options Print on both sides of the page duplex printingUse automatic duplex printing Print on both sides manually Set the color options Use the Services menuStore jobs Select Device Maintenance Enww USB connection Network connection Connect the product 1USB connection USB connection Network cable Network port Network connection Enww Network configuration Benefits of a network connection Supported network protocols Service name Description2Network device discovery 3Messaging and management Configure IP parameters Configuring network settingsInternet Protocol IP Transmission Control Protocol TCP Default gateway Dynamic Host Configuration Protocol DhcpSubnets Gateways Set the subnet mask Configure TCP/IPv4 parametersInput or change the IP address Set the default gateway Configure TCP/IPv6 parametersTouch Manual Settings Touch Subnet Mask Touch Manual Settings Touch Default Gateway Windows Network utilitiesOther components and utilities Paper and print media Understand paper and print media use Size Dimensions Tray Trays 2, 3, 4 Size Dimensions Tray Trays 3, 4Supported paper and print media sizes 1Supported paper and print media sizes 83 x 8.27 148 x 210 mm105 x 148 mm 13 x 5.83 305 x 430 mm 12 x 305 x 457 mm 12 x 18 B4 JIS 257 x 364 mm 10.12 x 14.3312 x 16.93 320 x 450 mm Supported paper types Type Specifications Quantity Settings Paper orientation4Tray 1 paper information 5Trays 2, 3, 4, and 5 paper information Supported paper types Media type Special paper or print media guidelines Load Tray Load paper and print media Print envelopes Load trays 2, 3, 4, orLoad standard-sized media into trays 2, 3, 4, or Address type Left margin Top margin Enww Load undetectable standard-sized media into Tray 2, 3, 4, Load custom-size media into tray 2, 3, 4, or Load large size paper into Tray 3, 4, or Load letterhead, pre-printed, or pre-punched paper Change the Image Rotation setting Tray Options Paper type Image orientation Duplex mode Staple location Printed Trays One right, two right Letterhead or Pre- LandscapePrinted Tray Letterhead or Pre- Portrait Letterhead or Pre- Landscape Sided Configure a tray when loading paper Configure traysConfigure a tray to match print job settings Automatic media type sensing auto sense mode Source Auto sense settingsSelect the paper by source, type, or size Type and Size Bin stapler/stacker features Optional output accessoriesChoose an output location Standard output bins Accessory walkaround Booklet maker finisher features83-bin stapler/stacker features 9Booklet-maker finisher features 2Booklet-maker finisher accessory Use the booklet-making feature Create a booklet from a copy Create a booklet from the print driver Select the operating mode at the control panel Configure the accessory operation modeSelect the operating mode in the printer driver Select the operating mode in the printer driver Mac OS Select the Installable Options panel Enww Use product features Set the sleep delay Economy settingsSleep and wake Set the wake time Set economy modes from the EWS Click Settings and then Wake Time Supported paper sizes for stapling Use the stapler LGL, B4 A4 R, LTR R Select the stapler at the control panel for printed jobs Staple print jobs Gain access to the job storage features Job storage features for print jobsUse the proof and hold feature Create a proof and hold job Delete a proof and hold job Print the remaining copies of a proof and hold job Delete a personal job Use the personal job featurePrint a personal job Create a QuickCopy job Use the QuickCopy featurePrint additional copies of a QuickCopy job Delete a QuickCopy job Create a stored copy job Use the stored job feature for copy jobsPrint a stored job Delete a stored job Enww Supported glossy paper Configure the paper trayPrint photos or marketing material Configure the driver settings HP LaserJet Tough Paper Q1298A Letter HP Tough Paper Q1298B Print weatherproof maps and outdoor signsSupported tough paper Set the duplex alignment Print tasks Stop the current print job from the software program Cancel a print jobStop the current print job from the control panel Open the printer driver Use features in the Windows printer driverUse printing shortcuts Set paper and quality options Set document finishing options Set document effectsSet product output options Set job storage options Obtain support and product-status information Set color options Click the Device and Supplies Status icon. The Device Printer Features section. b In the Print All Text as BlackSet advanced printing options Manage color Match colors Advanced color use Use color Manage color Automatic or manual color adjustmentManual color options Halftone options Print in grayscale Touch Color printing access or Color copying accessRestrict color use RGB Color Color Themes Enww Printing color samples Match colorsSample book color matching Pantone color matching Touch Administration and then touch Information HP ImageREt Advanced color usePaper selection SRGB Enww Copy Use the Copy screen Set the default copy optionsCopy from the scanner glass Copy from the document feeder Option name Description Adjust the copy settings Copying two-sided documents manually Copy two-sided documentsCopy two-sided documents automatically Make two-sided copies from one-sided documents Touch 2-sided original, 1-sided output Touch 2-sided original, 2-sided outputMake one-sided copies from two-sided documents Touch Original Size Copy mixed-size originals Touch Staple/Collate or Collate Change the copy-collation setting Copy a book Copy photos and booksCopy a photo Touch Job Build On Combine copy jobs by using Job Build Cancel a copy job Scan and send to e-mail Configure e-mail server settings Configure e-mail settingsSupported protocols Find the Smtp gateway Test the Smtp settings Configure the Smtp gateway addressTouch Initial Setup Use the Send E-mail screen Load documents Perform basic e-mail functionsSend documents Send a document Use the auto-complete function Use the address bookCreate a recipient list Delete e-mail addresses from the local address book Use the local address bookAdd e-mail addresses to the local address book Button Description Change e-mail settings for the current jobOriginal Sides Optimize Text Scan to a folder Scan to a workflow destination Analog fax Digital fax 13 Fax Analog fax Connect the fax accessory to a phone lineConfigure and use the fax features Analog fax Digital fax Manage and maintain the product Usage Information pages Font lists File directoryFax reports Embedded Web server Open the embedded Web server by using a network connection Information tab Embedded Web server sectionsTab or section Tab or section Options Settings tab Networking tab Tab or section Options Digital Sending tabFax tab Use HP Web Jetadmin software Secure the embedded Web server Security featuresSecure Disk Erase Data affected Gain access to Secure Disk Erase DSS authenticationLock the control-panel menus Additional Information Set the date format Set the real-time clockSet the date Set the time format Enww Print-cartridge storage Manage suppliesHP policy on non-HP print cartridges HP fraud hotline and Web site Locate supplies Supply replacement guidelinesReplace supplies Change print cartridges Approximate replacement intervals for supplies Replace print cartridges Enww Change image drums Replace image drums Enww Install DDR memory DIMMs Install memory Enww Push down on the Dimm until both latches engage the Dimm Enable memory for Windows 2000 and XP Enable memory Enww Enww Replace the staple cartridge Replace the staple cartridge Enww Replace saddle stitch staple cartridges in the booklet maker Enww Close the front door of the booklet maker Clean the outside of the product Clean the productClean the touchscreen Clean the scanner glass Clean the ADF delivery system Clean the ADF rollers Close the ADF cover Touch Reset Supplies Touch ADF Maintenance Kit ADF maintenance kitReset the ADF maintenance-kit count Calibrate the scanner Touch Troubleshooting Touch Calibrate Scanner Determine the current firmware version Upgrade the firmwareDownload new firmware from the HP Web site Transfer the new firmware to the product Use FTP to upgrade the firmware on a network connection Use the HP Jetdirect firmware Use HP Web Jetadmin to upgrade the firmwareUse MS-DOS commands to upgrade the firmware Enww Enww Solve problems Troubleshooting checklist Solving general problems Factors that affect product performance Restore factory settings Control-panel message types Control-panel messages Common causes of jams JamsProduct is jammed Paper and print media sizes on Clear jams Jam locations Area 1 Clear jams in the output bin Enww Area 2 Clear jams in the fuser Enww Enww Enww Clear jams in the duplex area Enww Enww Area 5 Clear jams in Tray 2 and the internal paper path Enww Enww Area 6 Clear jams in Tray Enww Enww Area 7 Clear jams in optional Trays 3, 4, Enww Enww Area 8 Clear jams in the optional finishing devices Clear jams in the output-accessory bridge Clear jams in the sorter area Clear jams in the booklet maker Enww Area 9 Clear jams in the ADF Clear staple jams in the main stapler Clear staple jams Clear staple jams in the booklet maker Enww Enww Set the jam recovery feature Jam recovery Product feeds multiple sheets Paper-handling problemsProduct feeds incorrect page size Product pulls from incorrect tray Paper does not feed from Tray 2, 3, 4, or Paper does not feed automaticallyPaper does not feed automatically Paper does not feed from Tray 2, 3, 4, or Transparencies or glossy paper will not feed Transparencies or glossy paper will not feedProduct. However, letting paper rest in humid environments May also cause blisters Output is curled or wrinkled Envelopes jam or will not feed in the productEnvelopes jam or will not feed in the product Output is curled or wrinkled Automatic Configuration list Under Installable Options , click Update NowProduct will not duplex or duplexes incorrectly Right-click the HP product icon, and then click Heartbeat LED Understand lights on the formatterHP Jetdirect LEDs Repetitive defects ruler Correct print quality and copy quality problemsExample print quality problems 36mm 40mm 50mm 71mm 82mm 94mm 144mm 148mm Optimize and improve image quality Print quality problems associated with the environmentPrint quality problems associated with jams Respond to control panel error messages Clean the fuserCreate and use the cleaning Touch Calibration/cleaning Touch Process cleaning Clean the registration second transfer assembly Enww Use manual print modes Touch PQ Troubleshooting Print-quality-troubleshooting pages Problem Cause Solution Performance problemsReal life technologies on the Paper Speed Solve e-mail problems Solve fax problemsValidate the Smtp gateway address Validate the Ldap gateway address Verify communication over the network Solve network connectivity problemsSolve network printing problems Solve network connectivity problems 1Problems with Mac OS Solve common Macintosh problems You are unable to print from a third-party USB card Print job was not sent to the product that you wantedPrint queue might be stopped Hardware troubleshooting Software troubleshooting Order parts, accessories, and supplies Part numbers Supplies and accessories Order parts, accessories, and supplies Maintenance kits AccessoriesPart numbers Print cartridges Cables and interfaces MemoryRoller kit CB459A Transfer kit CB463A ADF roller kit CE487A Large or complex print jobs Product specifications Product Height Depth Width Weight Physical specificationsTable B-1Product dimensions Table B-3Power requirements HP Color LaserJet CM6049f MFP Electrical specificationsSpecification Volt models Product model Printing Ready Sleep Off Sound pressure level Declared per ISO Acoustic specificationsSound power level Declared per ISO Environmental condition Recommended Allowed Storage/standby Environmental specifications Enww Regulatory information Compliance with FCC regulations Declaration of Conformity Environmental product stewardship program Paper Return and recycling instructionsMaterial restrictions United States and Puerto Rico Material Safety Data Sheet Msds For more information Types of memory Certificate of volatilityVolatile memory Non-volatile memory Canadian DOC regulations Safety statementsLaser safety Laser statement for Finland General telecom statement Substances Table China Enww Index Symbols/Numerics USB EWS Msds TCP/IP Quality EWS TCP Page CE799-90904* *CE799-90904