Paper-handling problems | HP CM6049f MFP specs

Paper-handling problems

Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. This guide is available at www.hp.com/support/ljpaperguide.

Product feeds multiple sheets

Product feeds multiple sheets

Cause	Solution

The input tray is overfilled. Open the tray and verify that the	Remove excess paper from the input tray.
paper stack is below the maximum stack height mark.

Print paper is sticking together.	Remove paper, flex it, rotate it 180 degrees or flip it over, and
	then reload it into the tray.
	NOTE: Do not fan paper. Fanning can cause static electricity,
	which can cause paper to stick together.

Paper does not meet the specifications for this product.	Use only paper that meets HP paper specifications for this
	product.

Trays are not properly adjusted.	Make sure that the paper guides match the size of paper being
	used.

Product feeds incorrect page size

Product feeds incorrect page size

Cause	Solution

The correct size paper is not loaded in the input tray.	Load the correct size paper in the input tray.

The correct size paper is not selected in the software program	Confirm that the settings in the software program and printer
or printer driver.	driver are appropriate, since the software program settings
	override the printer driver and control panel settings, and the
	printer driver settings override the control panel settings. For
	more information, see Change printer-driver settings for
	Windows on page 67 or Change printer-driver settings for
	Macintosh on page 73.

The correct size paper for the tray is not selected in the product	From the control panel, select the correct size paper for the
control panel.	tray.

The paper size is not configured correctly for the input tray.	Print a configuration page or use the control panel to determine
	the paper size for which the tray is configured.

The guides in the tray are not against the paper.	Verify that the paper guides are touching the paper.

Product pulls from incorrect tray

Product pulls from incorrect tray

Cause	Solution

You are using a driver for a different product.	Use a driver for this product.

The specified tray is empty.	Load paper in the specified tray.

252 Chapter 15 Solve problems

ENWW

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HP CM6049f MFP manual Paper-handling problems, Product feeds multiple sheets, Product feeds incorrect page size

Contents

HP Color LaserJet CM6049f MFP User Guide Page HP Color LaserJet CM6049f MFP Copyright Hewlett-Packard Development Company, L.P Copyright and LicenseTrademark Credits Table of contents Software for Windows Use the product with Macintosh Connect the product Network configurationPaper and print media Use product features Print tasks Use color Scan and send to e-mail Copy13 Fax Manage and maintain the product Solve problems Appendix a Supplies and accessories Appendix B Product specifications Appendix C Regulatory information 295 Xiv Product introduction Product features Product walkaround Product basics Product introduction Product features 1Features Security features Environmental featuresCopying and sending Front view Product walkaroundHP Color LaserJet CM6049f MFP Back view Interface ports Serial number and model number location Model name Model number HP Color LaserJet CM6049f MFP CE799A Enww Control panel Use the control panel Control-panel layoutReady light Data light Home screen Copy Fax Mail Secondary E-mailStatus line, see Buttons on the touchscreen on Sign Out Control-panel help system Buttons on the touchscreenControl-panel help system on Navigate the Administration menu Information menu 1Information menu Menu item Sub-menu item Values Description Default Job Options menu Default Options for OriginalsAdministration Default Job Options 2Default Options for Originals menu Image adjustment Administration Default Job Options Image Adjustment3Image Adjustment menu Menu item Values Description Administration Default Job Options Default Copy Options Default Copy Options4Default Copy Options menu Default Fax Options Administration Default Job Options Default Fax Options5Fax Send menu 6Fax Receive menu Administration Default Job Options Default E-mail Options Default E-mail OptionsDocument File Type Select the file format for the e-mail Default Send to Folder Options 300400 600 Administration Default Job Options Default Print Options Default Print Options7Default Print Options menu Time/Scheduling menu Administration Time/Scheduling8Time/Scheduling menu Sleep Time Monday Tuesday CustomSaturday Sunday Create PIN Management menu Administration Management9Management menu Disable Color Color copying access Enable Color defaultColor/Black Mix Automatic default Color If Allowed Initial Setup menu Administration Initial SetupAdministration Initial Setup Networking and I/O Networking and I/O Default IP IPV6 Settings EnableDhcp Release Dhcp Renew AppleTalk Enable Proxy ServerProxy Port Frame Type Reset Security Diagnostics Embedded TestsSecurity Print Sec Secure Web Snmp Test Data Path TestSelect All Tests Execution Time H Ping Results Packets SentPackets Received Percent Lost Link Speed Print Protocols Administration Initial Setup Fax Setup Fax Setup12Fax Setup menu Fax Send Settings Fax Dial Volume Error CorrectionMode Disabled TCF T.30 Delay Detect Dial Tone Enabled Fax Receive Settings Rings To AnswerRinger Volume Off Redial Interval Mail Setup Send Setup menuAdministration Initial Setup E-mail Setup Administration Initial Setup Send Setup Device Behavior menu Administration Device Behavior15Device Behavior menu Tray Behavior Use Requested Tray Exclusively default FirstManually Feed Prompt Unless Loaded Offset Staples NoneA4/Letter Staple Normal Menu item Sub-menu item Values Description Fold Legal & JISB4 Copy Interrupt Enabled Letterhead ModeFold 11X17 & A3 A3 size paper booklet maker only Manual Feed Enabled Wide A4 EnabledPrint PS Errors Enabled Enabled Disabled default Personality Orientation Portrait default Symbol SetForm Length Font Source Print Quality menu Administration Print Quality16Print Quality menu Auto Sense Mode Tray 1 sensing Default for TraysGloss Mode Tray Cleaning frequency Heavy ModeRestore Optimize Resolution Image REt Calibration/Cleaning Process Cleaning Delay Calibration AtWake/Power On Quick Calibration Administration Troubleshooting Troubleshooting menu17Troubleshooting menu Default is Specified source as part of the test All consumable-related errors are ignoredOrder to test specific paper paths Select whether to use the duplexer in the test 100 500 Manual Sensor Test Component Test Transfer Motors Belt Only Image Drum Motors Magenta LaserScanner Yellow Laser Default Specify a stop time. The next job that is sent Repeat Once DefaultProcess Resets menu Administration Resets Service menu Administration Service Enww Software for Windows Supported operating systems for Windows Supported printer drivers for Windows SAP UPD installation modes HP Universal Print Driver UPD Select the correct printer driver for Windows HP PCL 6 driver descriptionHP postscript emulation description HP PCL 5 description Priority for print settings Change printer-driver settings for Windows Change the default settings for allPrint jobs Settings Click the Device Settings tab Supported utilities for Windows HP Web JetadminEmbedded Web server Software for other operating systems Software Enww Use the product with Macintosh Priority for print settings for Macintosh Software for MacintoshSupported operating systems for Macintosh Supported printer drivers for Macintosh Change printer-driver settings for Macintosh HP Printer Utility featuresSoftware for Macintosh computers HP Printer Utility Supported utilities for Macintosh Embedded Web server Use features in the Macintosh printer driver Create and use printing presets in MacintoshPrint Resize documents or print on a custom paper size Use watermarks Print multiple pages on one sheet of paper in Macintosh Print on both sides of the page duplex printing Set the stapling optionsUse automatic duplex printing Print on both sides manually Store jobs Use the Services menuSet the color options Select Device Maintenance Enww Connect the product USB connection Network connection USB connection 1USB connection Network connection Network cable Network port Enww Network configuration Benefits of a network connection Service name Description Supported network protocols2Network device discovery 3Messaging and management Configuring network settings Configure IP parametersInternet Protocol IP Transmission Control Protocol TCP Dynamic Host Configuration Protocol Dhcp Default gatewaySubnets Gateways Input or change the IP address Configure TCP/IPv4 parametersSet the subnet mask Configure TCP/IPv6 parameters Set the default gatewayTouch Manual Settings Touch Subnet Mask Touch Manual Settings Touch Default Gateway Other components and utilities Network utilitiesWindows Paper and print media Understand paper and print media use Size Dimensions Tray Trays 3, 4 Size Dimensions Tray Trays 2, 3, 4Supported paper and print media sizes 1Supported paper and print media sizes 148 x 210 mm 83 x 8.27105 x 148 mm 13 x 5.83 12 x 305 x 457 mm 12 x 18 B4 JIS 257 x 364 mm 10.12 x 14.33 305 x 430 mm12 x 16.93 320 x 450 mm Type Specifications Quantity Settings Paper orientation Supported paper types4Tray 1 paper information 5Trays 2, 3, 4, and 5 paper information Supported paper types Special paper or print media guidelines Media type Load paper and print media Load Tray Load trays 2, 3, 4, or Print envelopesLoad standard-sized media into trays 2, 3, 4, or Address type Left margin Top margin Enww Load undetectable standard-sized media into Tray 2, 3, 4, Load custom-size media into tray 2, 3, 4, or Load letterhead, pre-printed, or pre-punched paper Load large size paper into Tray 3, 4, or Change the Image Rotation setting Paper type Image orientation Duplex mode Staple location Tray Options Printed Tray Letterhead or Pre- Portrait Letterhead or Pre- LandscapePrinted Trays One right, two right Letterhead or Pre- Landscape Sided Configure trays Configure a tray when loading paperConfigure a tray to match print job settings Automatic media type sensing auto sense mode Select the paper by source, type, or size Auto sense settingsSource Type and Size Optional output accessories Bin stapler/stacker featuresChoose an output location Standard output bins Booklet maker finisher features Accessory walkaround83-bin stapler/stacker features 9Booklet-maker finisher features Use the booklet-making feature 2Booklet-maker finisher accessory Create a booklet from the print driver Create a booklet from a copy Configure the accessory operation mode Select the operating mode at the control panelSelect the operating mode in the printer driver Select the operating mode in the printer driver Mac OS Select the Installable Options panel Enww Use product features Economy settings Set the sleep delaySleep and wake Set the wake time Click Settings and then Wake Time Set economy modes from the EWS Use the stapler Supported paper sizes for stapling LGL, B4 A4 R, LTR R Staple print jobs Select the stapler at the control panel for printed jobs Job storage features for print jobs Gain access to the job storage featuresUse the proof and hold feature Create a proof and hold job Print the remaining copies of a proof and hold job Delete a proof and hold job Print a personal job Use the personal job featureDelete a personal job Use the QuickCopy feature Create a QuickCopy jobPrint additional copies of a QuickCopy job Delete a QuickCopy job Use the stored job feature for copy jobs Create a stored copy jobPrint a stored job Delete a stored job Enww Print photos or marketing material Configure the paper traySupported glossy paper Configure the driver settings Supported tough paper Print weatherproof maps and outdoor signsHP LaserJet Tough Paper Q1298A Letter HP Tough Paper Q1298B Set the duplex alignment Print tasks Stop the current print job from the control panel Cancel a print jobStop the current print job from the software program Use features in the Windows printer driver Open the printer driverUse printing shortcuts Set paper and quality options Set document effects Set document finishing optionsSet product output options Set job storage options Set color options Obtain support and product-status information Set advanced printing options Printer Features section. b In the Print All Text as BlackClick the Device and Supplies Status icon. The Device Use color Manage color Match colors Advanced color use Automatic or manual color adjustment Manage colorManual color options Halftone options Touch Color printing access or Color copying access Print in grayscaleRestrict color use RGB Color Color Themes Enww Sample book color matching Match colorsPrinting color samples Touch Administration and then touch Information Pantone color matching Advanced color use HP ImageREtPaper selection SRGB Enww Copy Set the default copy options Use the Copy screenCopy from the scanner glass Copy from the document feeder Adjust the copy settings Option name Description Copy two-sided documents Copying two-sided documents manuallyCopy two-sided documents automatically Make two-sided copies from one-sided documents Make one-sided copies from two-sided documents Touch 2-sided original, 2-sided outputTouch 2-sided original, 1-sided output Copy mixed-size originals Touch Original Size Change the copy-collation setting Touch Staple/Collate or Collate Copy a photo Copy photos and booksCopy a book Combine copy jobs by using Job Build Touch Job Build On Cancel a copy job Scan and send to e-mail Configure e-mail settings Configure e-mail server settingsSupported protocols Find the Smtp gateway Touch Initial Setup Configure the Smtp gateway addressTest the Smtp settings Use the Send E-mail screen Perform basic e-mail functions Load documentsSend documents Send a document Create a recipient list Use the address bookUse the auto-complete function Add e-mail addresses to the local address book Use the local address bookDelete e-mail addresses from the local address book Change e-mail settings for the current job Button DescriptionOriginal Sides Optimize Text Scan to a folder Scan to a workflow destination 13 Fax Analog fax Digital fax Configure and use the fax features Connect the fax accessory to a phone lineAnalog fax Analog fax Digital fax Manage and maintain the product Information pages Usage Fax reports File directoryFont lists Open the embedded Web server by using a network connection Embedded Web server Tab or section Embedded Web server sectionsInformation tab Tab or section Options Settings tab Fax tab Tab or section Options Digital Sending tabNetworking tab Use HP Web Jetadmin software Security features Secure the embedded Web serverSecure Disk Erase Data affected DSS authentication Gain access to Secure Disk EraseLock the control-panel menus Additional Information Set the real-time clock Set the date formatSet the date Set the time format Enww Manage supplies Print-cartridge storageHP policy on non-HP print cartridges HP fraud hotline and Web site Replace supplies Supply replacement guidelinesLocate supplies Approximate replacement intervals for supplies Change print cartridges Replace print cartridges Enww Change image drums Replace image drums Enww Install memory Install DDR memory DIMMs Enww Push down on the Dimm until both latches engage the Dimm Enable memory Enable memory for Windows 2000 and XP Enww Enww Replace the staple cartridge Replace the staple cartridge Enww Replace saddle stitch staple cartridges in the booklet maker Enww Close the front door of the booklet maker Clean the product Clean the outside of the productClean the touchscreen Clean the scanner glass Clean the ADF delivery system Clean the ADF rollers Close the ADF cover Reset the ADF maintenance-kit count ADF maintenance kitTouch Reset Supplies Touch ADF Maintenance Kit Touch Troubleshooting Touch Calibrate Scanner Calibrate the scanner Upgrade the firmware Determine the current firmware versionDownload new firmware from the HP Web site Transfer the new firmware to the product Use FTP to upgrade the firmware on a network connection Use MS-DOS commands to upgrade the firmware Use HP Web Jetadmin to upgrade the firmwareUse the HP Jetdirect firmware Enww Enww Solve problems Solving general problems Troubleshooting checklist Restore factory settings Factors that affect product performance Control-panel message types Control-panel messages Jams Common causes of jamsProduct is jammed Paper and print media sizes on Jam locations Clear jams Area 1 Clear jams in the output bin Enww Area 2 Clear jams in the fuser Enww Enww Enww Clear jams in the duplex area Enww Enww Area 5 Clear jams in Tray 2 and the internal paper path Enww Enww Area 6 Clear jams in Tray Enww Enww Area 7 Clear jams in optional Trays 3, 4, Enww Enww Clear jams in the output-accessory bridge Area 8 Clear jams in the optional finishing devices Clear jams in the sorter area Clear jams in the booklet maker Enww Area 9 Clear jams in the ADF Clear staple jams Clear staple jams in the main stapler Clear staple jams in the booklet maker Enww Enww Jam recovery Set the jam recovery feature Paper-handling problems Product feeds multiple sheetsProduct feeds incorrect page size Product pulls from incorrect tray Paper does not feed automatically Paper does not feed from Tray 2, 3, 4, orPaper does not feed automatically Paper does not feed from Tray 2, 3, 4, or Transparencies or glossy paper will not feed Transparencies or glossy paper will not feedProduct. However, letting paper rest in humid environments May also cause blisters Envelopes jam or will not feed in the product Output is curled or wrinkledEnvelopes jam or will not feed in the product Output is curled or wrinkled Under Installable Options , click Update Now Automatic Configuration listProduct will not duplex or duplexes incorrectly Right-click the HP product icon, and then click HP Jetdirect LEDs Understand lights on the formatterHeartbeat LED Example print quality problems Correct print quality and copy quality problemsRepetitive defects ruler 36mm 40mm 50mm 71mm 82mm 94mm 144mm 148mm Print quality problems associated with jams Print quality problems associated with the environmentOptimize and improve image quality Clean the fuser Respond to control panel error messagesCreate and use the cleaning Touch Calibration/cleaning Touch Process cleaning Clean the registration second transfer assembly Enww Use manual print modes Print-quality-troubleshooting pages Touch PQ Troubleshooting Performance problems Problem Cause SolutionReal life technologies on the Paper Speed Solve fax problems Solve e-mail problemsValidate the Smtp gateway address Validate the Ldap gateway address Solve network printing problems Solve network connectivity problemsVerify communication over the network Solve network connectivity problems Solve common Macintosh problems 1Problems with Mac OS Print queue might be stopped Print job was not sent to the product that you wantedYou are unable to print from a third-party USB card Software troubleshooting Hardware troubleshooting Supplies and accessories Order parts, accessories, and supplies Part numbers Order parts, accessories, and supplies Accessories Maintenance kitsPart numbers Print cartridges Memory Cables and interfacesRoller kit CB459A Transfer kit CB463A ADF roller kit CE487A Large or complex print jobs Product specifications Table B-1Product dimensions Physical specificationsProduct Height Depth Width Weight Electrical specifications Table B-3Power requirements HP Color LaserJet CM6049f MFPSpecification Volt models Product model Printing Ready Sleep Off Sound power level Declared per ISO Acoustic specificationsSound pressure level Declared per ISO Environmental specifications Environmental condition Recommended Allowed Storage/standby Enww Regulatory information Compliance with FCC regulations Declaration of Conformity Environmental product stewardship program Return and recycling instructions PaperMaterial restrictions United States and Puerto Rico Material Safety Data Sheet Msds For more information Certificate of volatility Types of memoryVolatile memory Non-volatile memory Laser safety Safety statementsCanadian DOC regulations General telecom statement Laser statement for Finland Substances Table China Enww Symbols/Numerics Index USB EWS Msds TCP/IP Quality EWS TCP Page CE799-90904* *CE799-90904