Troubleshooting menu

Administration > Troubleshooting

NOTE: Many of the menu items under the Troubleshooting menu are for advanced troubleshooting purposes.

Table 2-17Troubleshooting menu

Menu item

Sub-menu item

Sub-menu item

Values

Description

 

 

 

 

 

Event Log

 

 

Print

This shows the event codes and their

 

 

 

 

corresponding engine cycles on the control-

 

 

 

 

panel display.

 

 

 

 

 

Calibrate Scanner

 

 

Calibrate

Use this feature to compensate for offsets in

 

 

 

 

the scanner imaging system (carriage head)

 

 

 

 

for ADF and flatbed scans.

 

 

 

 

You might need to calibrate the scanner if it

 

 

 

 

is not capturing the correct sections of

 

 

 

 

scanned documents.

 

 

 

 

 

PQ Troubleshooting

 

 

Print

Print various diagnostic pages that help solve

 

 

 

 

print-quality problems.

 

 

 

 

 

Fax T.30 Trace

Print T.30 Report

 

 

Print or configure the fax T.30 trace report. T.

 

 

 

 

30 is the standard that specifies

 

When to Print Report

 

Never auto print

 

 

handshaking, protocols, and error correction

 

 

 

(default)

between fax machines.

 

 

 

Print after any fax job

 

 

 

 

Print after fax send

 

 

 

 

jobs

 

 

 

 

Print after any fax

 

 

 

 

error

 

 

 

 

Print after send

 

 

 

 

errors only

 

 

 

 

Print after receive

 

 

 

 

errors only

 

 

 

 

 

 

Fax Transmit Signal

 

 

A value between 0

Set loss levels to compensate for phone-line

Loss

 

 

and 30. The default is

signal loss. Do not modify this setting unless

 

 

 

0.

requested to do so by an HP service

 

 

 

 

representative because it could cause the fax

 

 

 

 

to stop functioning.

 

 

 

 

 

Fax V.34

 

 

Normal (default)

Disable V.34 mode if several fax failures have

 

 

 

Off

occurred or if phone line conditions require it.

 

 

 

 

 

 

 

 

 

Fax Speaker Mode

 

 

Normal (default)

A technician can use this feature technician

 

 

 

Diagnostic

to evaluate and diagnose fax issues by

 

 

 

listening to the sounds of fax modulations.

 

 

 

 

 

Diagnostic Page

 

 

Print

Print a diagnostic page that includes color

 

 

 

 

swatches and the EP parameters table.

 

 

 

 

 

52 Chapter 2 Control panel

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