Cleaning the ADF delivery system ...................................................................................

206

Clean the ADF delivery system .......................................................................

207

Clean the ADF rollers ......................................................................................

208

ADF maintenance kit ........................................................................................................................

210

Calibrate the scanner .......................................................................................................................

211

Upgrade the firmware .......................................................................................................................

212

Determine the current firmware version ...........................................................................

212

Download new firmware from the HP Web site ...............................................................

212

Transfer the new firmware to the product ........................................................................

212

Use FTP to upload the firmware through a browser .......................................

212

Use FTP to upgrade the firmware on a network connection ...........................

213

Use HP Web Jetadmin to upgrade the firmware .............................................

214

Use MS-DOS commands to upgrade the firmware .........................................

214

Use the HP Jetdirect firmware .........................................................................................

214

15 Solve problems

 

Solving general problems .................................................................................................................

218

Troubleshooting checklist ................................................................................................

218

Restore factory settings ...................................................................................................

219

Factors that affect product performance ..........................................................................

219

Control-panel message types ...........................................................................................................

220

Control-panel messages ..................................................................................................................

221

Jams .................................................................................................................................................

222

Common causes of jams .................................................................................................

222

Jam locations ...................................................................................................................

223

Clear jams ........................................................................................................................

223

AREA 1: Clear jams in the output bin ..............................................................

224

AREA 2: Clear jams in the fuser .....................................................................

226

Clear jams in the duplex area .........................................................................

230

AREA 5: Clear jams in Tray 2 and the internal paper path .............................

233

AREA 6: Clear jams in Tray 1 .........................................................................

236

AREA 7: Clear jams in optional Trays 3, 4, and 5 ...........................................

239

AREA 8: Clear jams in the optional finishing devices .....................................

242

Clear jams in the output-accessory bridge .....................................

242

Clear jams in the sorter area ..........................................................

243

Clear jams in the booklet maker .....................................................

244

AREA 9: Clear jams in the ADF ......................................................................

246

Clear staple jams ............................................................................................

247

Clear staple jams in the main stapler .............................................

247

Clear staple jams in the booklet maker ..........................................

248

Jam recovery ...................................................................................................................

251

Paper-handling problems .................................................................................................................

252

Product feeds multiple sheets ..........................................................................................

252

x

ENWW