TROUBLESHOOTING
Note: All troubleshooting items are listed in order of operation.
| OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY |
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| When ignitor button is pressed, there is no | 1. | Ignitor electrode not connected to | 1. | Reconnect ignitor cable |
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| spark at pilot |
| ignitor cable |
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| 2. | Ignitor cable pinched or wet | 2. | Free ignitor cable if pinched by any |
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| metal or tubing. Keep ignitor cable |
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| 3. | Piezo ignitor nut is loose |
| dry |
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| 3. | Tighten nut holding piezo ignitor. |
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| Nut is located behind the mounting |
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| 4. | Broken ignitor cable |
| bracket |
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| 4. | Replace ignitor cable |
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| 5. | Bad piezo ignitor | 5. | Replace piezo ignitor |
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| 6. | Ignitor electrode broken | 6. | Replace pilot assembly |
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| 7. | Ignitor electrode positioned wrong | 7. | Replace pilot assembly |
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| When ignitor button is pressed, there is | 1. | Gas supply turned off or equipment | 1. | Turn on gas supply or open |
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| spark at pilot but no ignition |
| shutoff valve closed |
| equipment shutoff valve |
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| 2. | Gas control knob not in PILOT | 2. | Turn gas control knob to PILOT |
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| position |
| position |
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| 3. | Gas control knob not pressed in | 3. | Press in gas control knob while in |
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| while in PILOT position |
| PILOT position |
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| 4. | Air in gas lines when installed | 4. | Continue holding down gas control |
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| knob. Repeat igniting operation until |
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| 5. | Depleted gas supply (propane/LP |
| air is removed |
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| 5. | Contact local propane/LP gas |
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| models only) |
| company |
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| 6. | Pilot is clogged | 6. | Clean pilot (see Cleaning and |
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| Maintenance, page 25 or replace |
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| 7. | Gas regulator setting is not correct |
| pilot assembly |
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| 7. | Replace gas control |
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| Pilot lights but flame goes out when | 1. | Gas control knob not fully pressed in | 1. | Press in gas control knob fully |
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| control knob is released | 2. | Gas control knob not pressed in long | 2. | After pilot lights, keep gas control |
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| enough |
| knob pressed in 30 seconds |
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| 3. | Equipment shutoff valve not fully | 3. | Fully open equipment shutoff valve |
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| open |
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| 4. | Pilot flame not touching | 4. | A) Contact local gas company |
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| thermocouple, which allows |
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| thermocouple to cool, causing pilot |
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| flame to go out. This problem could |
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| be caused by one or both of the |
| B) Clean pilot (see Cleaning and |
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| following: |
| Maintenance, page 25) or replace |
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| A. Low gas pressure |
| pilot assembly |
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| B. Dirty or partially clogged pilot |
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| 5. | Thermocouple connection loose at | 5. | Hand tighten until snug, then tighten |
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| control valve |
| 1/4 turn more |
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| 6. | Thermocouple damaged | 6. | Replace thermocouple |
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| 7. | Control valve damaged | 7. | Replace control valve |
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| 24 |
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Page 27
