Troubleshooting

 

 

 

 

 

Problem

Cause/Solution

A

 

 

Smear may occur when extremely bright light

 

 

Streaks of light or partial

strikes the image sensor. When shooting with

 

 

Continuous set to Multi-shot 16 and when

 

 

discoloration are visible

F3

 

recording movies, avoiding bright objects, such as

 

in the monitor.

the sun, reflections of the sun, and electric lights is

 

 

 

 

 

 

recommended.

 

 

 

 

 

 

Bright specks appear in

Flash is reflecting off particles in air. Set the flash

56

 

pictures taken with flash.

mode setting to c(Off).

 

 

 

 

 

 

 

 

• The flash mode is set to c(Off).

56

 

 

• Scene mode with which the flash does not

56

 

Flash does not fire.

function is selected.

 

 

• On is selected for Blink proof in smart portrait

53, E48

 

 

 

 

mode.

 

 

 

• Another function that restricts flash is enabled.

66

 

 

 

 

 

Optical zoom cannot be

Optical zoom cannot be used while recording

83

 

used.

movies.

 

 

 

 

 

 

 

 

• Digital zoom is set to Off in the setup menu.

89, E73

 

 

• Digital zoom is not available in the following

 

 

 

situations.

 

 

 

- Subject tracking is selected for the touch

39, E38

 

Digital zoom cannot be

shooting setting.

 

Technical

used.

- When Scene auto selector, Portrait, Night

43, 44, 49

 

 

portrait, or Pet portrait scene mode is

 

 

 

selected.

 

 

Image mode not

- When shooting in smart portrait mode

51

andNotes

Another function that restricts the Image mode

66

 

- When Continuous is set to Multi-shot 16.

39, E43

 

available.

option is enabled.

 

Index

 

 

 

 

• Off is selected for Sound settings>Shutter

89, E74

 

sound in setup menu. No sound is heard with

 

 

No sound when shutter

some shooting modes and settings, even when

 

 

is released.

On is selected.

 

 

 

• The speaker is being blocked. Do not cover the

3, 28

 

 

speaker.

 

 

 

 

 

 

 

Off is selected for the AF assist option in the setup

 

 

AF-assist illuminator

menu. AF-assist illuminator may not light up

89, E73

 

does not light up.

depending on the position of the focus area or the

 

 

 

 

current scene mode, even when Auto is selected.

 

 

 

 

 

 

Images appear smeared.

Lens is dirty. Clean lens.

F5

 

 

 

 

 

Colors are unnatural.

White balance does not match light source.

39, E44

 

 

 

 

 

F9